One person running the convenience store where the uhaul location, she was extremely overwhelmed
WILLIAM STEWART N.
Customer Reviews for Halls Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
From pick up to drop off, everything went smooth and quickly. Well done U-Haul !
David W.Don't lie to me. I can't stand liars.
Audrey B.I have always had good customer service when renting from U-Haul, Thank You.
Woody A.This location was friendly and helpful!
Kathi M.did not give me my deposit back said uhaul would mail it to me
Terri M.Ashley who handles the returns was not in and when the gas station attendant called her, she said for us to just leave the keys. She charged us for gas even though we returned the truck with more gas then when we picked it up. We want the gas credited back to our account.
Joseph Z.I previously read unfavorable comments about the pickup site in Poplarville, MS. I didn't have any problems with the staff, or the services, or the trailer. However I contacted them ahead of time, and I made sure to pre register online. If you do that then you shouldn't have a bad experience here. Everything went smoothly. 5 Starts!
Donna W.Make sure to clean
Dustin C.Very good people to work with.
Michael V.I am a pastor and to walk in a place that sell beer and cigarettes mostly dose not look good. I will be back and spread the word of God with them. Over all the truck and trailer did a wonderful job
Preston S.Very friendly and helpful
Ron S.Uhaul charged me$106 fuel charge for 20miles . The place I rented it from was Hall's in Poplarville Ms. 28 gallons of fuel for going 20miles, not possible.
Melodie B E.Hire knowledgeable staff...
Henry D.Swell customer care service and overall great welcoming experience, thanks Uhaul in Poplarville, MS??Lord??Jesus!!?
Mitchell F.They made my turn in quick and effortless. Great location with easy access and a very friendly family business. I will definitely recommend this location.
Barbara M.The previous customer did not return the truck to Hall's on the day we wanted it but we were able to work with the food bank where we were supposed to go and delayed our pick up with them to the following Thursday.
Brother's Keeper M.Told me I would have to contact U-Haul to get refund for my day I didn't need. That's not a easy task and everyone seems to be rude and not know how to do anything
Todd D.PLEASE CONTACT ME BY PHONE AS SOON AS POSSIBLE: 985-750-8890. I have TRIED calling u-haul, and NO ONE will answer. I am VERY disappointed with the service I've received. Update: someone answered, and she HUNG UP ON ME in the middle of the conversation. I'm VERY displeased with U-Haul.
Catherine N.I reserved a trailer on the 28th of June and scheduled a pick up time of 10:15am later notified that a pick up time was 2:00pm I'm 63 Y/o and had help that morning none in the afternoon. When I arrived @ 10;00am and explained my situation and my dissatisfaction the girl behind the counter copped an attitude. I then had to drive about 45minutes to pick up a trailer in order to accommodate my help. I have used u-haul in the past with no issues. I DOUBT SERIOUSLY IF I WILL EVER USE U-HAUL AGAIN!
robert P.personnel who inspected the returned vehicle was unfriendly, used foul language and was pounding fist on truck. He also was angry because moving blankets was not folded (I was not previous told that the moving blankets needed to be folded when returned). He remained angry even after I folded the moving blankets I am concerned that he may retaliate if he knows my name and address. Please do not give him my personal information
robert P.None
Carl M.Never had any problems at all, signed up for the truck via Web-site, extremely easy. Returning the vehicle was also easy. If another truck is needed, I will definitely use U-Haul.
Gary H.NA
Marvin H.Mileage rates are ridiculously high. What happened to you all? I have used U-haul for many years; I will recommend potential clients that you are too high on your prices! Super excellent service.
Rosezel A.Nothing the service was quick, helpful and courteous. And on a sunday at that.
Lucille U.above and beyond
Tim A.every thing ok
elbert L.Make sure you give clients the discount when you say you will
Dustie P.our pick up was suppose to be Bogalusa,La ,but we had to go out of our way to pick it up .uncalled for
Bobbie C.Very pleased. The reps at the pick up and drop off locations were very helpful and courteous.
joe E.Stay on task. Pay attention to your customer and save the gossiping with others for after they have been taken care of.
James B.Excellent service.
Wayne W.I prefer to deal with small business owners, and Hall's is one of the best. Spotless truck, ran well, no problems with rental or check-in. Highly recommend!
kate L.Wonderful people!
Betty B.Nothing
charlene R.Easy rental and return. Friendly and helpful staff.
Terri H.Everything went well! Will rent again at end of the week!
john F.Friendly, quick, helpful!
David B.The service location that was the drop off was easy to find. In a good neighborhood, well maintained and the people were friendly and courteous.
Glenn H.I arrived at the location about 2:40. After 3 attempts to get my information entered; phone numbers, credit card etc , the location finally turned me over to uhaul traffic. It took Uhaul traffic another 2 attempts to finally get everything entered and have me on the way. This was after more than an hour of waiting. I can't say that it was just a problem at the location because even U-Haul traffic struggled to get everything entered and accepted. This meant that I had to call someone to pick up my kids from school and it ended up being a tremendous hassle and inconvenience. Needless to say, my wife was hot under the collar when I wasn't there to pick up our kids from school.
JOHN M.Extremely nice people !
STEPHEN N.Pick up location advised me that I could not rent the trailer without purchasing $40 worth of coverage. I needed the trailer so I just paid it. Extremely disappointed. I also had to sweep the inside of the trailer as it was dirty and littered with garbage.
Todd K.They couldn't answer my question since I turned truck and trailer in early would I get any money back in my card. I still don't know the answer.
GENCIE C.