Customer Reviews for Hamden Filling Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alexander N.
There was not a Uhaul person there when I picked up trailer. Gas station attendant took my $ and took a pic of my hookup which I had two guys from gas station help because I had no experience. 1/2 mile later the trailer unhitched itself. Thankfully two other guys from gas station helped me hook up trailer properly.Gordon R.
Maybe not change the location 3 time the day before, to an hour outside of your PAYING customer's original pickup zone. Especially when they're paying OVER $1000 for the move.Noah H.
I dropped the truck off one day early and because there was no cell service, I couldn't check it in myself. I had to call a U-Haul central number to get the truck returned. The phone service agent (Ms Champion) got it squared away immediately.CHRISTIAN A.
Customer did not leave a comment.Jeff P.
Reservation was made 7 weeks in advance, and what I reserved was not available, nor was the location of pick up.Bridget T.
helpful and friendly staffPATRICKJOHN DUNC M.
Better internet serviceThomas J.
Customer did not leave a comment.Duane B.
Customer did not leave a comment.Carlos C.
5 Stars, rental process went really greatCameron M.
Customer did not leave a comment.Izaiah H.
Customer did not leave a comment.Lisa P.
Hamden Filling Station is Awesome ðŸ‘JOANELAINE J.
Overall, the truck was in excellent condition, except for the floor in the cargo area. Someone previous to me had spilled something and eft it there. Casey came out to verify that the stain was there before I drove away. Casey was exceptional, very courteous and professional. I couldn't open the Rental Attachment on my computer. Why??Tom I.
The owner of the facility was very charming and attentive- exceptional customer service and hospitable.Nikolas J.
Customer did not leave a comment.JESSICA A.
I had a 9am pickup that I confirmed online two days before I never received a call the night before and my truck wasn't ready until 10am 1 hour late I had folks waiting to move stuff some I hired. 1 hour wasted because of lack of attention to a business that isn't ran from an office in Hamden but from a cell phone. This is the second time I used this location and it will be my last time!!EDWARD H.
Lady was very helpful.John M.
Customer did not leave a comment.Erdem K.
Customer did not leave a comment.Jeffery L.
Urdan the owner is a very nice guy end very accommodating and the experienceanthony M.
easy location for our area.Brad L.
Customer did not leave a comment.Christopher T.
No problems.KAREN C.
Would have preferred the original booking pickup location, since Hamden added about 30 minutes to an otherwise long driving day.Lee T.
More options in Hamden.Daniel B.
The truck was full of mud, the windshield wipers were useless with one with the rubber hanging, water or a very diluted cleaner was in the window wash...I was told to pick up in Hamden instead of margaretville...and extra 80 miles in the opposite direction of my trip...when they had trucks in margaretville...worst experience! Oh did I mentioned the a/c was broken on a muggy rainy 90 degree day?Jean B.
Customer did not leave a comment.Merlyn R.
The rental originated in Oneonta, NY with Barb who was a delight to work with. She arranged for the trailer to be picked up at the Hamden location. Wanted to pay cash which he wouldn't take charged it to debit card. Barb had quoted us the $632.00 plus taxes Didn't ask if we wanted ins. or not just charged it. We had told Barb we didn't because State Farm said it was covered. Gave us no receipt. The rental equipment was great!Eugene O.
One of the tires needed to be changed and a couple of lights were out.Harold T.
This was my drop off location but you charged me for the wrong drop off location and a extra day. The whole process was terrible my first pick up location didn't have the trailer I ordered so I had to go to a different location almost 100 miles apart. Not happy at all.Derrick F.
Customer did not leave a comment.Mark A.
It was a little confusing for drop off Because there was no person there to process uhaul I was very worried about that. And had to wait on the phone to be sure they knew I dropped off the trailer. The gas station attendant was as helpful as possible and very welcoming and sweetAbigail C.
Customer did not leave a comment.MATTHEW G.
Customer did not leave a comment.jay W.
Customer did not leave a comment.John D.
It was hard to tell how much fuel to resupply and as a result I overfilled. The attendant said that he couldn't help me with that. He also made it clear that they don't allow customers to leave their vehicles there overnight, which I did as I was solo.Michele M.
Customer did not leave a comment.Denis D.
Have someone there to assist with the hook up of the trailer.Chris S.
The truck was semi-buried in snow behind the location. I was left to clean it off myself with an old broom I found among some trash. The inside of the cab had food garbage in it. The back of the truck was full of broken up cardboard furniture boxes that I had to remove myself. The windshield wiper blades were in shreds and falling off. I had to drive this truck for four hours through rain and snow and could barely see through the windshield. This was by far the worst experience I have had with UHaul. I thought this was a company I could trust.James M.
The employee was very helpfulJohn M.
My appointment was for 11:00 am.I had driven over 2 hours to get there. The owner was not there. We waited a 1/2 hour and a no show. A very helpful young lady that had nothing to do with the process tried the whole time to locate him to no avail. I took down the info on the trailer and gave her the plate number and left with a trailer. He first called me around 2:00 pm wanting info. I erased the call. The drop off 2 hours away was simple. I would definitely not recommend this jerk.Thomas G.
See aboveLibby K.
Customer did not leave a comment.Milton M.
The man who helped me was outstanding. Thank youjasper M.
Customer did not leave a comment.Agnes N.
The attendant was a little gruff but overall it was fine.Michele N.
Dealer asked if everything was OK and when I said there was nothing wrong she said great you're good to go.Jim H.
there is no cell phone service in the area of this location.BRYAN W.
The rental went very well. The staff was very friendly and quite efficient. I will use them again.ANTHONY B.
The system wouldn't let me check in. We had to spend 40 minutes redoing paperwork.Hanchin L.
Customer did not leave a comment.James B.
The man who processed me was very friendly & helpful. I left something behind in the truck & he located it and kept if for me to pick up next day. Very happypatrick M.