Took over 2 hrs to get the keys out of the lock box. There was no physical person there to assist me. The truck had less gas than it said it did. The truck was parked backed into a damn tree so we couldn't even give the operator the license plate number without moving the truck first. And you only had 2 trucks there which sucked.
ANGEL A
Hamden Filling Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hamden, NY 13782
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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No help, the girl in the store who gives the keys claimed to know nothing about the process i waited 3 hours for the key SHE HAD . Customer service took just as long kept losing connection because of poor cell service just a shitty experience in all
SHERRY FTruck interior was dirty. Truck was parked in deep mud. No hand truck inside. Store clerk refused to help. She stated that everything is done online and they don’t get involved.
Elizabeth RThe U Haul operator wasn't there so I had to collect the keys from the lockbox. I had to log in online and confirm my identity which included adding my phone number to the login page. But then it said "this number is already in use" and I couldn't leave it blank. It was extremely frustrating, in the end I just made up a number & that got me past this stage
PATRICK MMake it more clear that people behind the counter at the gas station distribute the keys.
Emily R