Customer Reviews for Hamilton Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hamilton Self Storage

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Chase C. on

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We tried using the after hours return bc the drop off location closed at 1pm but the area that they're located in has little to no service so we were unable to connect to the website. Additionally, the driveway and parking lot are not very big so while I got the job done, parking such large vehicles is not an easy task.

Anthony A. on

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Customer did not leave a comment.

VERKITA T. on

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Shanna did a great job

Deborah P. on

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Customer did not leave a comment.

Jaelien J. on

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Clean and maintain vehicles

James B. on

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Customer did not leave a comment.

Cassandra J. on

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Customer did not leave a comment.

Jairus L. on

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Get up to date moving trucks. My truck broke down on me and I was still charged.

Thomas H. on

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After drop off, I was charge a clean up fee. I called the tenant and he said that their was trash in the cab and the blankets were everywhere. I explained that I brought it back cleaner than I received it, and asked if he would credit the cleaning charge. He said I could take it up with Uhaul. Furthermore, this was not suppose to be my drop off location. A Uhaul rep called me and asked if I would return it to this local to help them out. I obliged. Not pleased.

Yacheka T. on

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Customer did not leave a comment.

Garry H. on

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Once again I will tell the world how bad my experience was worse than horrible….WHAT MORE CAN I SAY AND HOW MANY TIMES DO I HAVE TO SAY IT !!!!!

Allan E. on

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The "change oil" message stayed on the entire time. There was trash in the truck when I got in it.

Guy V. on

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Guy V. on

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Well, would it be helpful to Hamilton storage to perhaps have a service whereas if you already rent a space, maybe an equipment rent fee could be added to the already established account? So to speed the rental process a bit. That’s my suggestion.

Allan E. on

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Served the purpose

Guy V. on

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I’m not sure you can. Everything went well, no complaints. And I never have had any complaints at this facility. Great people to work with. ???? Keep up the good work.

jerry D. on

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Customer did not leave a comment.

Grady B. on

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Great service. Friendly and very helpful. I would use this u-haul location again.

Michael M. on

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Make sure all equipment is in the truck at time of pick up. We had to return to the location the next morning to receive an appliance dolly that we had reserved with our truck.

Joe S. on

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Although we reserved the equipment weeks ago, our “reservation” was almost cancelled because U-Haul over-promised their trucks. We also reserved it in the city in which we lived but had to drive almost 100 miles to pick it up because “that was the closest one.” It was stated that the truck had 7/8 of a tank of gas...we took a photo as soon as we entered the truck...it was at 3/4. The truck was “guaranteed” to be ready at 8:30 am but wasn’t in fact ready for pickup until almost noon.

Lawanda W. on

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Customer service at the office was terrible. The lady had a bad attitude. She huff and puff when I was asking questions about my bill. The guy was nice.

Daniel S. on

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Customer did not leave a comment.

Joseph T. on

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I was charged for gas even though I only drove 15 miles and I returned it with the same reading on the tank.

Willie B. on

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Customer did not leave a comment.

Phillip T. on

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Everything was good.

Charles W. on

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The lady was friendly and took care of me promptly. I couldn’t have asked for better service.

james R. on

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when a pick up location is given honor that . do not change it twice in 36 hours as mine was 3 blocks away than 35 miles than 70 miles . i had to have someone drive me 70 miles to pick up location than they had to drive as i did 70 miles back having used u-haul before with no problem this experience will have me looking at other rentals.

jason B. on

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Customer did not leave a comment.

Faye C. on

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I’m not understanding why we were charged for cleaning or fuel. I have pictures that show the gas was exactly where it was left and we cleaned the truck.

Tim S. on

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Customer did not leave a comment.

Jay D. on

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Friendly staff nice location

TWYLA L. on

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This is the second time I have rented from Hamilton and it is always a good experience.

John K. on

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A great experience from the time I rented the space until I moved out. The staff was friendly, efficient and accommodating. I would recommend them to anyone needing a storage space.

JOE M. on

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A great place for storage and rental. Staff is the best anywhere :)