Customer Reviews for Hamilton Self Storage
(U-Haul Neighborhood Dealer)

727 reviews

3300 Goodman Rd   Southaven, MS 38672

(662) 781-3014

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(662) 781-3014

3300 Goodman Rd
Southaven, MS 38672

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charlene C 
Rating:
4.0

The service was fine!

johnnie h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

ARIA T 
Rating:
5.0

Customer did not leave a comment.

KENDRA H 
Rating:
3.0

Right rear tire was low. The representative said not to worry about it and just drive it anyway. I ordered a 2 wheel dolly and it was not available at check in. I was told to drive across town to another location to get the dolly.

JOHN F 
Rating:
5.0

Customer did not leave a comment.

NATASHA W 
Rating:
5.0

Customer did not leave a comment.

Kenneth P 
Rating:
5.0

Everything was neat and orderly. The 26ft F-650 was great!

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

KYLAN W 
Rating:
5.0

Hamilton Pleasant hill Rd.Facility was reasonably secure although once they took the fence down it seemed less so to me. Never had any issues with access or overall operation of the facility. Staff was very friendly and helpful on every occassion that I contacted them.

SPENCER B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEENA T 
Rating:
5.0

Staff was always very nice and friendly.

lori u  |  Overall Experience 
Rating:
5.0

If you don’t remember your email login password, you are basically screwed when it comes to returning the vehicle. There needs to be a password established for the uhaul app alone!

LISA C 
Rating:
5.0

Customer did not leave a comment.

Sheri S 
Rating:
5.0

Customer did not leave a comment.

Jasmine S 
Rating:
4.0

None

Thitiporn W 
Rating:
4.0

I would like to express our appreciation for your help trying to find out, who caused the damage to our VRV and HD Motorcycle, while at your facility. I know it was time consuming, going thru all the prior camera footage. I just wished we could have caught him. Thank you again, Lynn Nunally

LYNN N  |  Overall Experience 
Rating:
5.0

Pick up, use and drop off was great! No issues with rental. Would recommend this location.

Sharon R 
Rating:
5.0

There was a hiccup in getting the rental contract setup, but Emily and her associate were very professional in getting it corrected. They were very very helpful in the emergency situation we had.

Gary F  |  Overall Experience 
Rating:
1.0

I had a reservation for 7:30 am. I Arrived at the location and was told that the store wouldn’t have any staff available. Unable to get my reservation I had to call the local district manager. They found another vehicle for me and I had to get a taxi to the other u-hail location because I was dropped off at my original pickup location. I had to shift my appointments back 2 hours costing me 300 dollars. Overall a frustrating experience.

Chase H 
Rating:
5.0

The truck needs serviced. It was clean but there is a bad vibration in the front end. It sure didn’t drive like a van.

James F 
Rating:
1.0

I was lied to by the agent at this location. Poor business practices, would not recommend.

Tim H 
Rating:
5.0

Excellent service and products..No changes needed. Thanks!

Patricia B 
Rating:
1.0

This location looks to add as many dollars to your rental as possible. I rented a 15 ft truck for 2 hours and it was 145.00. I will go somewhere else next time.

Corey M 
Rating:
5.0

Customer did not leave a comment.

Joyce C  |  Overall Experience 
Rating:
2.0

I had so many rats in my unit that had destroyed my belonging so make sure you get insurance but the good things about this fertility is that the staff was very helpful. Terance and Melissa.

Stayc A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOYA S 
Rating:
5.0

Customer did not leave a comment.

JERRY E 
Rating:
5.0

Customer did not leave a comment.

Joann C 
Rating:
2.0

I requested a mobile pick up at 8am and the truck was not ready. We called and were told we had to wait over an hour for the facility to open or drive to another location. In addition, this location did not have the moving blankets I ordered. They also did not have dollies for rent which we needed because the movers we had scheduled THROUGH U-HAUL canceled at the last minute. Overall it was an awful experience. All this could have been avoided. Had the truck been available at the U-Haul location we originally requested. In addition, the check engine light came on midway through the trip.

Angelique R 
Rating:
5.0

Customer did not leave a comment.

richard m 
Rating:
5.0

Customer did not leave a comment.

Moody R 
Rating:
5.0

Security gate has been broke since I rented unit

CLAY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
4.0

The Employees are absolutely the Best!! They were always Helpful and Courteous! If I am ever in need for Storage in the future, I will definitely go back to Hamilton Storage!!

William N  |  Overall Experience 
Rating:
5.0

Keep employing great people.

Curtis T 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
4.0

Computer system and app were a bit slow at location for both pick up and drop off. I get it, all of the satellite locations go into the same server, and IT is probably constantly trying to keep the system up, let alone fast.

KYLE D 
Rating:
4.0

Customer did not leave a comment.

Derek B 
Rating:
5.0

Everything is great keep doing what you doing!!

Troy M 
Rating:
5.0

Customer did not leave a comment.

Damesha T 
Rating:
4.0

Very friendly staff and a very clean location. This will be my got to U Haul location for future towing and moving needs.

Lee R 
Rating:
5.0

Joseph was awesome 👌🏿

Tara S 
Rating:
5.0

Customer did not leave a comment.

WILEY M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane t 
Rating:
4.0

Customer did not leave a comment.

MEREDITH H  |  Overall Experience 
Rating:
5.0

I was redirected to this location after having an absolutely terrible experience at the Mendenhall Memphis Tn location. The Mendenhall location refused to rent the same car hauler to me, I am a repeat customer and have rented from that very same location in the past with no problem. My guess is that location is using the equipment off the books, there is absolutely no other reason to give a repeat customer with zero issues, credit card to put on file and valid DL. I called Corp number and to UHauls credit, I got a real live person right away who contacted the owner of the Memphis location. ‘Steven’ called me to explain he doesn’t rent to anyone with out a water bill, or vehicle registration and employment verification…???? For a 65 dollar renal??? And further lied to my wife and I, asked him if he worked for UHAUL corporate, he said yes, and proceeded to tell me at some point in our conversation that he had an Arkansas license…I didn’t realize UHaul moved their corporate office from Az to Arkansas. Lol, that dude is a liar, and I am taking the experience with him to the uhaul FB and other internet platforms to let people know his uhaul locations are extremely sketch. Will never, I repeat, never waste the gas to rent anything ever again in Memphis. He never once explained why he needed so much personal information to rent a simple trailer. He also did not apply the 50 dollar credit to my credit card as per Uhauls policy when uhaul doesn’t provide the agreed upon equipment, he owes me personally for wasted time off work, fuel and 50 dollar uhaul guarantee money. This location and any others he runs should be shut down asap, obviously some things going at the Memphis Mendenhall location that uhaul corporate is either ignoring or not aware of. At one point ‘Steven’, or whoever he really is, expected me to drive all the way back to the city I live in to get my car ‘light bull’??? It’s like who has a light bill anymore, it’s 21st century, everything is direct debit, seriously this dude needs to be removed from the uhaul organization asap. Still deciding if I should pursue other remedies for his not honoring the rental agreement. That all said, the Mississippi location was SO professional and knowledgeable and knew the process, in and out in 15 minutes or so, including documentation of the proper hook up to my truck, super easy drop off. From what I can tell the biggest difference is that the Mississippi location is not a uhaul franchise, just a pick up/rental point. Mendenhall location in Memphis Tn is a full franchise and apparently so mismanaged and so jaded, the have completely forgotten they are there to SERVE customers not horse equipment for what I suspect is a bunch of ‘off the books’ use. Major kudos to the Mississippi location that honored the uhaul contract, the Mendenhall location, I’ll rent from Penske or others before I ever go back to a full uhaul franchise. Fire that dude before he ruins the uhaul name in the area, I know I’m taking my experience to Reddit, FB and other social media platforms, people like ‘Steven’ have zero business in customer oriented business, at all, ever, anywhere.

Paul C 
Rating:
5.0

Customer did not leave a comment.

CHRIS S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan T 
Rating:
5.0

Customer did not leave a comment.

Keneath M 
Rating:
5.0

Customer did not leave a comment.

Rachel L 
Rating:
4.0

Customer did not leave a comment.

Elaine M 
Rating:
4.0

Customer did not leave a comment.

DANIEL K  |  Overall Experience 
Rating:
4.0

Staff friendly

Micki B 
Rating:
5.0

Customer did not leave a comment.

Annie L 
Rating:
5.0

Customer did not leave a comment.

April M 
Rating:
3.0

ordered dolly and furniture pads that were not available when I picked up the van. Found a dolly at another UHaul 20 miles away that had to be returned to that location the next day. If you cannot supply the extras, don't list them!!!

Daniel L 
Rating:
5.0

Customer did not leave a comment.

Tamika M 
Rating:
5.0

Very good experience! Thank you to the gentleman at the desk!!

Anthony A 
Rating:
4.0

Customer did not leave a comment.

BILL H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristopher C 
Rating:
5.0

Customer did not leave a comment.

Dianna M 
Rating:
5.0

Customer did not leave a comment.

Mary J 
Rating:
5.0

Customer did not leave a comment.

Judy M  |  Overall Experience 
Rating:
5.0

Everything was great.

Lisa H 
Rating:
4.0

Customer did not leave a comment.

GEORGIA W 
Rating:
5.0

My original reservation was the u- haul in Collierville TN. From what I understand the manager assigned it to another customer causing me to pick up a truck in Southaven. The folks at Southaven were very professional and polite . They took care of everything we needed. Both times we rented we had to drive 15 to 25 miles to pick up or return a truck when there were closer U Hauls. A suggestion would be have the u-Haul employees move the trucks to the laces needed if in same town.

Richard E 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
5.0

Had to answer yes to everything. I tried renting a storage and was told after the paperwork was complete and payment made that they couldn’t find the key to my storage unit and it would be the next day before they could but I told him I needed for that night. Why go thru all the steps when you knew you didn’t have a key in the first place. So I canceled storage and got refund all in the same day. Please know what you have and the condition before wasting customer time.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE A  |  Overall Experience 
Rating:
5.0

Great service

Deon H 
Rating:
5.0

Customer did not leave a comment.

Dorothy C  |  Overall Experience 
Rating:
5.0

My total experience at pick up in Southaven, MS. Was great. The representative at that location performed his job and exceeded all expectations. Trailer turn in / Drop.off in St Cloud, FL was equally great.

Curtis W 
Rating:
5.0

Very nice folks.

Rusty C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S 
Rating:
1.0

*check engine light was on . * vehicle had cigarettes trash and dog hair all over it. *no gas was in it at all. Trashy equipment.

Lori W 
Rating:
5.0

Customer did not leave a comment.

George O 
Rating:
5.0

Customer did not leave a comment.

LISA N  |  Overall Experience 
Rating:
5.0

Clean up your vehicle before renting it out...

JOHN H 
Rating:
5.0

Everything was great especially the staff

REED Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANELLE L 
Rating:
1.0

Customer did not leave a comment.

Jakedra H 
Rating:
1.0

We did mobile pickup and no one left the dolly AND the right key to the truck. Obviously we had to leave it there. Then we get a call the next day asking where the key was bc someone else was there and had a reservation for the SAME truck we were suppose to have with us until 5:30 pm. After calling the scheduling number and being talked to like I didn't know what I was talking about the Rep figured it out and we were able to pick up the same truck. Thankfully it worked out but I will definitely be trying another company next time.

Nathaniel P 
Rating:
3.0

Customer did not leave a comment.

Garrett H 
Rating:
5.0

Customer did not leave a comment.

Melanie H 
Rating:
4.0

Customer did not leave a comment.

Anthony J 
Rating:
5.0

Customer did not leave a comment.

Cheryl F 
Rating:
5.0

We have used this location often since moving to area

susan w 
Rating:
1.0

I was sent to the wrong address, then when I went to the next address no one was there. I was suppose to use the online portal but I could not get the code for my keys. I was never sent a pickup email. I waited on hold for help for 30 minutes. My entire friend group woke up early to help me and it was for nothing. Terrible experience

Ashley W 
Rating:
5.0

My experience at this location was very good.

Nancy P 
Rating:
5.0

Thank you to Allison? and everyone else, especially the expeditious repair on the unit's roll-up door. That was a tremendous relief to be able to access our things, given what a stressful and expensive move my son and I had, in the heat. a shout out to the contractors who replaced the door springs so fast. Will be passing the word along for any possible renters. Take care. Kurt

LISA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antonio o 
Rating:
2.0

When I got the truck whoever had it before me was clean Smell like they’ve been smoking we’ve was clean at at then uhaul try too charge me for cleaning and I brought it back before 5:39 they charge me too much suppose to been 19.99 because I only went too Senatobia ms and back!!!!

Deborah S 
Rating:
5.0

Very courteous staff. Helpful and accommodating. I would definitely recommend on staff alone

SHAWN R  |  Overall Experience 
Rating:
3.0

Didn’t have the dolly we requested.

Renee B 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
2.0

Be sure all functions of the truck are operable, or least know what’s wrong and inform the customer. Deliver items customer has paid for, instead of customer getting to their destination and finding the items not there. Don’t bother the customer during their rental wanting to know when the vehicle will be returned, telling customer they(Hamilton Storage), is losing money because the customer has the vehicle. Inform customers of “ALL” aspects of what is going to happen with their credit card once you hand it over. Like money holds that aren’t supposed to be debited from your account, but do. Effectively doubling your rental cost. And when you ask about the over charge, you’re told if it’s not returned in two days, deal with corporate. It’s been 6 days and I still haven’t received my money back. I won’t deal with Uhaul again because of the treatment and the ripoff!!

Richard W 
Rating:
5.0

Staff at this location was helpful and professional. The truck was clean but in poor mechanical condition, to the point of being unsafe. After I picked it up and started driving, I noticed the steering was so loose and worn out, the truck was hard to keep centered on the road. After we had it loaded up, we noticed on of the rear tires was flat. It’s was a dual wheel truck and the inner tire wouldn’t hold air. I had to air it up twice on a 2.5 hour drive. The outside tire on the same side had a chunk ripped out on the sidewall as well. The truck also had a check engine light on and the seat was torn.

Sean J 
Rating:
5.0

The staff were professional and friendly.

shannon S 
Rating:
5.0

Great experience. Clean store. Easy check out.

Wiliam C 
Rating:
5.0

Customer did not leave a comment.

Collin R 
Rating:
2.0

Didn’t appreciate the way the company had already charged me rental without giving me an opportunity to return the truck. They wanted me to give them a estimate on my mileage of the truck usage, and charged me on my estimate.

Willie M 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

SAM P 
Rating:
5.0

Excellent service

Kenneth w 
Rating:
2.0

The truck check engine warning light was on, windshield wipers screeched, and barely removed rain from the windshield. The loading ramp was covered in deep mud. We had to hose the ramp down before we could use it. The truck stank from cigarette smoke. It stunk so bad I could barely stand it.. The steering wheel was dirty and sticky. No USB outlet to charge a phone or use navigation. Wardrobe boxes bought were of poor quality and overpriced. Not up to UHAUL quality and strenth.

Richard S 
Rating:
4.0

Customer did not leave a comment.

Sherry P 
Rating:
5.0

Customer did not leave a comment.

Emily C 
Rating:
5.0

Customer did not leave a comment.

Fidel R 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
2.0

They rented our truck to someone else and gave me a smaller truck at the same price, I am done with U-Haul

Larry M 
Rating:
5.0

Not dirty not clean but does its job easy access i was satisfied

Daniel G  |  Overall Experience 
Rating:
5.0

I had a very good experience renting from Hamilton Storage. The staff was always helpful and friendly. I would definitely rent from them again and will recommend to my friends.

Mike A  |  Overall Experience 
Rating:
5.0

Staff was very polite, professional, and courteous.

david t 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S 
Rating:
4.0

Customer did not leave a comment.

David C 
Rating:
5.0

Great place with great customer service. I would send friends there for sure.

Sherrie D  |  Overall Experience 
Rating:
5.0

The truck was smoking smells of gas fumes gave me a headache check engine light came on rattling with engine I thought the truck was going to break down before I could get back to storage unit to return

stacy d 
Rating:
5.0

I did not get a receipt for my rental.

Tim C 
Rating:
5.0

Customer did not leave a comment.

Terrance B 
Rating:
4.0

Customer did not leave a comment.

JOSEPH N 
Rating:
5.0

Melissa Tony and Allison Ortiz went well above average service.

PHILLIP C 
Rating:
5.0

The manager and associate were both awesome. I had a horrible experience with Black Tie movers. Our truck from Black Tie was too small. We had to rent one of your trucks to complete. The associate called me as soon as a 15 ft truck became available. Saved the day! Much thanks to the team working on 12/11!!!

lance t 
Rating:
5.0

Clean courtesy service.

Rick G 
Rating:
5.0

Storage unit was super nice at one time. Now, there is much repair needed-crushed or collapsed unit doors, deep holes at concrete edge that would swallow a car tire! Needs a big clean up and repair day. Otherwise, it’s a nice place to rent from. Staff are awesome!

DENNIS S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H  |  Overall Experience 
Rating:
5.0

I will recommend this place. Thank you for all your help.

SANDRA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S  |  Overall Experience 
Rating:
5.0

This is the second time I have rented from Hamilton and it is always a good experience.

TWYLA L  |  Overall Experience 
Rating:
5.0

A great experience from the time I rented the space until I moved out. The staff was friendly, efficient and accommodating. I would recommend them to anyone needing a storage space.

John K  |  Overall Experience 
Rating:
5.0

A great place for storage and rental. Staff is the best anywhere :)

JOE M  |  Overall Experience 
Rating:
1.0

Did not have adequate parking for our needs - we needed to store a camping trailer, and the website described parking space that just wasn`t there.

Privacy R  |  First Impressions 
Rating:
5.0

Sharon went out of her way to provide the best customer service to me. I will use this facility again in the future and recommend it to others.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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