Customer Reviews for H&R LLC
(U-Haul Neighborhood Dealer)

177 reviews

1408 N Kingshighway Blvd   Saint Louis, MO 63113
(Inside the Old Sears Building, Equipment is located in the rear lot)

(314) 932-2963

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(314) 932-2963

1408 N Kingshighway Blvd
Saint Louis, MO 63113
(Inside the Old Sears Building, Equipment is located in the rear lot)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

the passenger door can't be opened from the inside even when unlocked.

Glen G 
Rating:
5.0

Customer did not leave a comment.

VERNON B 
Rating:
4.0

the truck was filthy. someoenes cup in cup holder. stuff on seats and floor board. back not swept out. odd place to find parking

Danette E 
Rating:
4.0

Customer did not leave a comment.

Melody J 
Rating:
1.0

Clean out & make sure gas is filled

Alexis B 
Rating:
1.0

The Guy who was in the counter took more than 90 min to give a key. He was very lazy and inefficient. Furthermore, while returning the key he charges more than we thought. I returned the Truck with double the gas amount and lesser mileage that he mentioned in my account while giving the key. Even then he charged more. I should have got refund for extra gas and lesser mileage, but he charged more

Rakesh K 
Rating:
2.0

The truck we received couldn't be opened from the inside on the passenger door. The dolly I ordered was not included in the truck.

Adanma O 
Rating:
1.0

Poor signage and difficult to find the location to drop of the truck and keys

Laura C 
Rating:
1.0

Customer did not leave a comment.

andre d 
Rating:
5.0

The location needs a land line to call for communication. Customer agents use their cell phones other than that it was a superior experience.

Sandra K 
Rating:
1.0

Do not extend the truth and blame customer for damage that was already present at pick up

Jodi W 
Rating:
3.0

I paid $100 deposit and I did not receive my refund back for the remaining of the truck. The back of the truck had a loose metal patch on the floor of the truck, so when you load the truck, you have to watch your step or you will fall through the bottom of the truck. Because of the issues with the back of the truck, I believe it should have been cheaper due to the safety hazards

Jernise R 
Rating:
1.0

The location was hard to find, the UHaul had cigarette ash all inside the vehicle and smelled like cigarette and marijuana smoke. The back had not been swept out.

Kayla S 
Rating:
2.0

The uhaul truck was a piece of junk. Terrible shifting of transmission. Also, I have not received my receipt, how do I know they are not over-charging me?

steven h 
Rating:
1.0

Customer did not leave a comment.

Cortez G 
Rating:
1.0

There was a folded sign in front of a different business' storefront that said Uhaul. Drove by it once never seeing the small sign. Had to park the vehichle at a parking lot behind the storefront to other business'. Confusing and not in the best part of town, thankful I dropped it off with daylight.

Michael D 
Rating:
3.0

Thanks

ANTONIO B 
Rating:
2.0

Poor signage and no clear location for parking.

Robert W 
Rating:
5.0

Customer did not leave a comment.

lester c 
Rating:
1.0

Uhaul customers should be aware that this location is a pawn shop. The store is located in one of St. Louis' more neglected areas, and it is inside a building with street parking; the shop does not have a parking lot of its own. IMO, persons who plan to return their truck after hours or who are concerned with personal safety would do well to choose another location. I will say that the personnel were helpful, but pawnshop and truck rental/return are not an appropriate combo.

Nathan D 
Rating:
3.0

Customer did not leave a comment.

Cory O 
Rating:
2.0

The vehicle was not available at the time reserved. The location was closed.

MARY S 
Rating:
5.0

Customer did not leave a comment.

Tameka D 
Rating:
1.0

Impossible to find the key box. Impossible to find the building. Terrible. 0/10

Haley B 
Rating:
5.0

Customer did not leave a comment.

Keeosha C 
Rating:
3.0

Keys and vehicle are in 2 different locations. Let pick up location should be more detailed instead of a basic map that may be hard to read for some

Orlando C 
Rating:
4.0

Customer did not leave a comment.

SHIXING W 
Rating:
5.0

Very professional and went above and beyond for me. I really appreciate it.

tabria p 
Rating:
1.0

The place was not in the best neighborhoods. The trucks were behing the building and no one went with you to look at the truck. The truck cab was not clean. It took them over 4 days with repeated calls for them to check the truck back in after I returned it.

Tammi T 
Rating:
3.0

Customer did not leave a comment.

Keona N 
Rating:
5.0

Customer did not leave a comment.

Kellie L 
Rating:
3.0

Overcharged.

Darnyae J 
Rating:
5.0

Better signage I drove by the location the first time because I didn’t see the sign.

Kelli K 
Rating:
1.0

They all the same himself was on the phone all the time

Modou b 
Rating:
4.0

Customer did not leave a comment.

Raquel L 
Rating:
2.0

It is extremely difficult to locate the building where you pickup your keys. It's inside of a bodega with no signage.

CASEY B 
Rating:
1.0

Terrible location - Clearly not a place for anyone to go to under any circumstance.

David M 
Rating:
5.0

Customer did not leave a comment.

CARLA C 
Rating:
5.0

Customer did not leave a comment.

alan s 
Rating:
3.0

This location is in a blighted community of St. Louis most people would be afraid to go there, the agent or store owner was great friendly and other than the slight language barrier he was great. I would go there again , He and his staff were helpful and prompt, but like I said a lot of people would not go there because of the community in which it is in but there was nothing else open and he was available.

Tyrone L 
Rating:
1.0

i returned my truck 4 hours after it was rented, and i got a phone call from u-haul the next day because the lazy worthless workers at the gas station place hadn't bothered to check the truck back in.

Theodore N 
Rating:
5.0

Install Cruise Control for long trips

Rod P 
Rating:
1.0

Quite literally the worst experience possible. Area has limited reception making the lengthy and pointless app pickup process more difficult than it already is, then you are told to go pickup the key from a mystery location inside the building (very far away from the rental trucks in an area not safe to walk around in) where there is zero signage and if you are late because you can’t find them, they will be rude to you. We were told “there was a sign but we took it down because it was windy” as if that made driving around looking for this “office” for 30 minutes unsuccessfully our fault.

Alexander P 
Rating:
1.0

Location was hard to find and they did not answer multiple phone calls. Once I finally found them, they took my info and said "The trailer is out back". I asked if they would asisst and they said no. I eventually found what I could only assume was my trailer in a busy parking lot that was partially blocked by vehicles from another business. I was given no instructions on how to connect the trailer or safety instructions. Very poor service. If this location is the only one available in the future, I will rent from another company.

Marty T 
Rating:
4.0

Customer did not leave a comment.

Hannah B 
Rating:
5.0

Very polite and professional. Make you feel like FAMILY. THE SHORT GUY is hilarious....

toliver t 
Rating:
2.0

This was not a Uhaul store, but a Uhaul partner. This was a variety store: food and beverage items, clothes, plus a ton of technology devices for sale. Plus, they repaired cell phones. It the clerk a while to service me because he was dealing with cell phone stuff. When he finally did take care of me, he took my information, gave me the keys, and sent me on my way. I’m glad I knew about tow dollies and how to hook them up and put the car on. Otherwise, this could have turned into a major unsafe deadly situation.

Brian F 
Rating:
4.0

Customer did not leave a comment.

Greg D 
Rating:
3.0

Customer did not leave a comment.

Maliyah P 
Rating:
3.0

Customer did not leave a comment.

Navid A 
Rating:
1.0

Customer did not leave a comment.

Markesha M 
Rating:
1.0

Very poor experience. No signage for uhaul office. Representative could not speak English. No paperwork or card from rep. Worst uhaul experience. Felt uncomfortable dealing with rep. Had to call uhaul after drop off to communicate drop off details. This location does not represent uhaul that I used to know. No uniform or any professional handling of the situation.

Eric T 
Rating:
5.0

Customer did not leave a comment.

edwin c 
Rating:
2.0

Customer did not leave a comment.

Bejan M 
Rating:
1.0

I ordered the U-Haul without any insurance. When I received the receipt, the safe move coverage was included. I called the manager, he said that he will return the safe move coverage and will send me a confirmation email. I haven't received any email or money back.

Xianda G 
Rating:
2.0

The gas tank was filled up 1/4 and was very dirty

Cristina J 
Rating:
5.0

Customer did not leave a comment.

ChinFeng H 
Rating:
5.0

Continue your exceptional services.

KATIE C 
Rating:
4.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Bravo, all around.

colin l 
Rating:
4.0

Little more clarity where the U haul location is. Maybe a sign outside or so.

Jonathan S 
Rating:
2.0

Customer did not leave a comment.

SHIRLEY S 
Rating:
3.0

Customer did not leave a comment.

Lewis R 
Rating:
5.0

Customer did not leave a comment.

Diona Y 
Rating:
3.0

Make sure to look at all the tires, because the left tire rim was bent one the one we rented. Everything else looked okay.

Marietta J 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS M 
Rating:
5.0

Customer did not leave a comment.

MAGGIE L 
Rating:
1.0

The blinker didn’t work, the gear shift was nearly broken, the truck wouldn’t start twice, there was furniture left inside from the previous renter, I had to insist that I be given a print out for the rental. There gas reading was slightly inaccurate. Would not recommend to anyone ever. Just awful.

SHERYCE U 
Rating:
2.0

Reservations was made online for 9:00am they did not open until 9:20am. Truck was not clean. Refused to do a walk around and inspection with customer. Stated that equipment was in the truck and it wasn’t. Tried to apply a fee for dolly that wasn’t in truck. Not a professional representation of U-Haul. I called the customer service for help; they were very cooperative and friendly attempted to make alternative sight then location opened. No adjustment for loss of time to bill as suggested with a $50.00 advertisement. Really dissatisfied with this location.

Richard D 
Rating:
1.0

I waste money getting a U-Haul with no dolly go all the way where I have to go to pick up the stuff that I need to have to leave it and return the truck a waste of money

Takaila H 
Rating:
1.0

There was no signage about where to go. We found the address and could see Uhaul trucks parked in a parking lot at the back of the building, but there were absolutely no signs directing you were to go. I called the number provided for directions, and the person who answered was also unable to give me clear directions about where to go. I had to ask a person on the street where to enter the building and where to go in the building to pick up the keys. The location ended up being at a counter in a convenience store, and without signs or any direction, there was absolutely no way anyone would have ever found this location. Once inside, the gentleman working was able to confirm my reservation but was unable to provide me any further information to answer my questions. I had never rented a Uhaul before so I had questions about gas mileage, passing through toll booths in the truck, and adding additional drivers. The answers he gave me were nonsensical, and I left without any of my questions answered. He handed me the key and told me to match the number of the key to that on the back of the truck and that's how I would know which truck I had reserved. He didn't offer to come outside and explain the mechanics or logistics of the truck at all. One part of the experience that was most disappointing was not being notified that you had to provide your own lock to secure the door. Again, this was my first time renting a Uhaul, and I never saw that mentioned in any of the reservation paperwork. The gentleman who gave me the keys also made no mention of it. I would have at least expected this to be mentioned in the paperwork or for the workers to notify/remind you of this when picking up your truck. I was left scrambling to buy a lock and finding someone to watch the truck and my belongings until the door could be secured. Overall, I was very disappointed in my first Uhaul pickup experience. I left with unanswered questions and did not feel confident in what I was doing.

Joan M 
Rating:
1.0

Online I declined insurance however they added it onto my paperwork. I did not sign anything and just found out through my email what was charged. Very unhappy about my charges.

Tami D 
Rating:
5.0

Customer did not leave a comment.

Loretta B 
Rating:
1.0

Customer did not leave a comment.

Nicholas B 
Rating:
1.0

Customer did not leave a comment.

Jewelnel M 
Rating:
2.0

Customer did not leave a comment.

Merrell B 
Rating:
1.0

Uhaul on empty. Requested mobile pickup and I had to go in to deal with people and they were rude.

Kirsten M 
Rating:
2.0

Answer the phone when customer calls

donitra g 
Rating:
3.0

Customer did not leave a comment.

MARIA P 
Rating:
1.0

Please put any directions to where the lock box is located. I was wandering around a dark parking lot in the rain for 30 minutes trying to find it. Absolutely unacceptable.

Kaitlyn B 
Rating:
1.0

Three days before my move I was told the uhaul that is literally 2 minutes from me is changing me to N kingshighway location. Very unorganized. The truck I was about to pick up was picked up by uhaul for manual repairs. Had to get a new truck. It was another inconvenience that I was told I couldn’t drop the truck off at a closer location next to my destination. Then when I dropped off the truck I get a call saying records show that the truck wasn't dropped off. Very messy. NEVER AGAIN.

Christine S 
Rating:
2.0

Customer did not leave a comment.

Ricc J 
Rating:
1.0

This location is terrible and not good to take care of any business with

Anthony H 
Rating:
3.0

Customer did not leave a comment.

wentao s 
Rating:
2.0

Customer did not leave a comment.

Jamitra F 
Rating:
1.0

Our U-Haul was literally in a near abandoned parking lot. It was incredibly sketchy, we did not get the moving equipment we paid for. The uhaul was filthy with trash in the back and littered with cigarettes. I never rate things, but this was literally one of the creepiest uhauls ever. Not to mention the mirrors on the uhaul were swinging when we were driving. I will be requesting a partial refund immediately. At least I need to be compensated for all of the rental equipment (dollies etc) I paid for and did not receive.

Adam B 
Rating:
2.0

Customer did not leave a comment.

Anthony W 
Rating:
1.0

The location didn't open until 35 minutes after my pickup reservation. Called and stood outside waiting with other customers scheduled for a pickup. Once they finally opened, they had trouble locating the vehicle key.

Kayla I 
Rating:
2.0

The office and truck lot were not connected and it was not clear where the office was

Steven S 
Rating:
1.0

When I arrived the location was not a uhaul facility but ran out of a bodega. The guy running it had rented my uhaul out to someone else even though I had made a reservation for the truck a month in advance. I waited an hour for my uhaul only to be given a janky and larger then what I ordered dolly with my uhaul to which he charged me more for. Then I reserved it for four hours and he only gave it to me for three hours after having me wait an hour to receive my truck that he’d given to someone else. To top matters off I had to walk half a block to go get the uhaul that was parked on the side of a building in a parking lot. When I returned it I put back exactly where I’d picked it up seeing as there was no actual uhaul location just some guy running it out of his bodega along kings highway with no parking lot or anything just side street parking. He tells me I should have parked it in front of the building as if that was mandatory. Yet failed to have the truck ready and parked in front of the building for me when I arrived. It was the worst most unprofessional ghetto experience I’ve ever had. I can’t believe uhaul even allows business to be conducted this way.

ELIZABETH T 
Rating:
2.0

Customer did not leave a comment.

Sabrina W 
Rating:
5.0

Customer did not leave a comment.

Lexus W 
Rating:
1.0

I would not recommend anything about this UHaul location. Firstly, the location opened 20 minutes late, opening its door at 10:20am. This is a bad neighborhood, so I sat in my car waiting to pick up the key while people on the street yelled through my car window. I felt very uncomfortable and had I been alone I would have left because I felt unsafe. Then, when picking up the truck in the back lot we noticed that it had not been inspected or cleaned prior to us using it. The truck smelled of cigarette smoke, there was less than a quarter tank of gas in the tank, and someone had left trash, prescription medications, and some boxes in the cab. I will not be going back to this location and would not recommend that anyone else use it either.

Amy K 
Rating:
2.0

Initially my U-Haul order was for a self checkout U-Haul that I could pick up beginning at 8 am. It was only when I got to the U-Haul location and opened the app that I saw my request was switched to hand delivery! I did not receive notice of this change nor did I make this change. On top of that the U-Haul location did not open until 9 am. And to top it off, the owners of the shop that rented the U-Haul were late opening and did not open until 9:10 am. I had to wait in my car in a sketchy area of Saint Louis and felt on edge and could have used that extra time to finish packing/cleaning before going to get the U-Haul. The engine light on the U-Haul was on. Although the man who rented me the U-Haul was nice, I would not recommend this location, or would plan to use U-Haul again and will consider other options such as Two Men and a Truck. Worst U-Haul experience I’ve had.

Faress H 
Rating:
1.0

Customer did not leave a comment.

K'YANA C 
Rating:
1.0

Customer did not leave a comment.

Danielle H 
Rating:
1.0

Customer did not leave a comment.

Shayna H 
Rating:
1.0

WHEN WE DROPPED TRAILER OFF, NO ONE CAME OUT AND CHECKED US OUT...WE HAD TO CALL BACK THE NEXTDAY AND THEN GO BACK AND GET RECEIPT...NOT ACCEPTABLE FOR BUSINESS....

DERECK W 
Rating:
1.0

Someone was sleeping inside the cabin of the truck I was picking up.

Jamison G 
Rating:
1.0

I was charged for 2 utility dollies. I requested the 1 dolly however I found it was not in the truck. I had to return to the store to get it. The service was less than satisfactory. I had to complete the ordering process again and was obviously charged for other things. I will not use their trucks again.

Cadena B 
No reviews have been submitted for this location.

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