The guy working at H&R LLC was great, but the additional fees on drop off were not made clear during the rental process and nearly doubled the cost of the rental before consideration of mileage. I will not be working with U-Haul again.
Caleb G
H&R LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63113
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Customer Reviews
- 3.0 Average Customer Rating
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Just poor service overall, picked up the truck and it was dirty. They were searching around for the equipment. Very unorganized. I was told to return the truck with the same amount of fuel, which I did. My truck was never checked back in until someone from customer service texted and asked if I still had the truck. After that I got an additional charge on my account for 25.00 cleaning fee and also for not putting gas back in to the truck. I went over by 5 miles more than I expected and had extra fee for that. This location is a joke, I walked the equipment back in, stood in line and asked if there was anything else I needed to do or if someone wanted to come out to look at the truck and the response was NO. First time renting a U-Haul and this may be my last.
LaVonda RCheck vehicles more thoŕowlyfor cleanliness
WILLIAM SThey had given me a broken van, i clicked the pictures before pickup and uploaded them on the app. Dropped off in the evening before closing time, app didn't ask me any pictures and I wask skeptical about it. Went in to the store to handover the keys and told the guy at the front ( who had his feet on the counter btw) to take a look and he said it's alright. Next day I get a call saying the truck was damaged and tried to charge 607usd on my credit card. The document said investigation: No. Luckily I had a video footage of the truck from my apt camera and it clearly shows truck was already broken. Got lucky. It's a shady place with bunch of scamsters running it. My advise would be pick the truck at the other corporate location on kingshighway rather than this one.
Koushik MGot over charged! Very up set! Paid $200 in total for U-Haul and didn’t go more than 28 miles!
RALPH G