Customer Reviews for Happydays Mini Mart
(U-Haul Neighborhood Dealer)

852 reviews

80 Tollgate Rd   Brantford, ON N3R4Z6

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

80 Tollgate Rd
Brantford, ON N3R4Z6

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVIDJ W. 
Rating:
3.0

Two weeks ago the 5x9 trailer had no right tail light working so I switched the trailer. This weekend that was the only trailer that was 5x9 on the lot with a right tail light out, the wires under are broken. Please get it fixed and don't rent it out. Thank you

DAVIDG L. 
Rating:
4.0

I had spoke with staff to tell them my concerns about the truck. Was a bit dirty and may need the steering looked at. They were very happy I told them as many do not feeling they will be held responsible.

Beverly J. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
2.0

Charge for the rental was different that quoted. I am not happy. Truck had almost no fuel. I had to put 70 dollars in fuel just to get over required min. To avoid additional charges. I only drove 170 km

JACOBSTANISLAW B. 
Rating:
5.0

Customer did not leave a comment.

Leeann S. 
Rating:
1.0

Make sure the truck is clean in the cab! Excessive smell of smoke which irritates my lungs and makes it hard to breathe, ashes all over the place. Unacceptable when I'm paying to use this truck.

David B. 
Rating:
4.0

Incredibly good people to deal with and extremely accommodating.

darren K. 
Rating:
2.0

Please check equipment when returned for damage and cleanliness. This was the third time there was either damage or a dirty trailer.

JAMESALEXANDER T. 
Rating:
5.0

👍

MICHAEL B. 
Rating:
5.0

Make the truck smell nice

MICHEAL T. 
Rating:
2.0

The vehicle was surrounded by piles of garbage when we arrived. The van had a pungent smell in it. We determined afterwards that it was due to a package of "Tiger Grass"! A packet of potent catnip that had been left on the dash of the vehicle, roasting in the sun. Needless to say, there was no way that the vehicle had been sanitized prior to use. I would appreciate a coupon or voucher for free storage as compensation, as I was still charged 60$ for 30 kms use and 2 hours. Thanks, the van worked well though. So all good there.

BRYANG R. 
Rating:
2.0

Ramp was hard to close and lift gate would not go up all the way without extreme force and then almost wouldn't come down. Truck was filthy inside. I've rented at others and they wipe them down inside. This one had very strong smoke smell and was hard on my lungs. As I'm allergic to the smoke.

DAVID B. 
Rating:
1.0

I rented a ten feet truck. I drive inly 16 miles and put 2.25 litres of gas in it. Still store owner charged 12 dollar for the gas. How efficient your vehicles are which use 8 litre of gas for 16 miles. Customer service were very rude. With every question only one reply that call Uhaul or everything will be on receipt. Worst experience at all.

SAHIB S. 
Rating:
5.0

Customer did not leave a comment.

HIENCHONG N. 
Rating:
5.0

I have had the worst experiance with uhaul! Ingot screwed ofer twice in 2 weeks! Went to pick up my rental and got told it wasent there, guy got a “flat tire” delivering it and couldnt make it. Second one i booked a motorcycle trailer, drive 30 minutes to be told he closed early. Uhaul has been shit! Wasted more money then you helped. This location was great but had nothing to do with you or helping. Your customer service sucks. Waited hours in total to speak to someone. Shit company.

BRANDONL S. 
Rating:
3.0

Old truck but was a great deal. I got what I paid for and more. Store owner was very nice

JOHND N. 
Rating:
5.0

Friendly accomadating staff at this location.

DAVID H. 
Rating:
5.0

Excellent service, no hassle, easy pickup and delivery….

BLAIRESUZANNE M. 
Rating:
5.0

Don't park it in the weeds.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

IANPETER F. 
Rating:
5.0

helpful with reservation, pick up was quick and easy( trailer missing wire harness extension but quickly rectified) , equipment good , drop off quick and easy, great service!

Larry M. 
Rating:
4.0

Customer did not leave a comment.

BRIANROBERT FRAN A. 
Rating:
1.0

The vehicle stinks like smoke and weed, had ashes from cigarettes/weed in the cab, and lots of rocks and dirt. Not happy with quality of rental. Was supposed to have an area supervisor contact me but it's been few weeks

David and Rola B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
4.0

I had ordered 2 dozen moving blankets. The location had none

Derrick M. 
Rating:
5.0

The experience great, the person assisting us was patient and kind.

JONATHAN A. 
Rating:
5.0

Customer did not leave a comment.

colin P. 
Rating:
5.0

One tire had a problem. Not the Dealer's fault. I pointed it out when I returned the trailer.

Derald W. 
Rating:
5.0

Customer did not leave a comment.

KATHERINELOUISE P. 
Rating:
5.0

Cleaner than normal, very strong smell of smoke though, The roll up door is very rusty and doesn't go all the way up

David B. 
Rating:
5.0

very fast and friendly, yard has excellent access, place is clean and tidy. Got my business when ever needed. no improvements needed

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

DIMETRA R. 
Rating:
5.0

Truck should be wiped down between uses. It smelled heavy of cigarette smoke. Other than that, the clerk was a great help, knowledgeable and great to deal with. Will be renting from here more often.

MICHELE T. 
Rating:
2.0

Ashes all over the cab, stinky. The roll up door was all rusty and difficult to open. No locks provided with trucks any more? AC had hard time working.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

MARKLAURIE S. 
Rating:
5.0

Customer did not leave a comment.

JOHNV B. 
Rating:
1.0

I called to book a trailer rental for 2 days of use. I was told that I was given a day and if I needed another day to call in and request an extension on my rental. When I arrived, I was told that I only had 5 hours with the trailer and then it needed to be back. I called in to get an extension like I had been told on the original phone call and they reverberated the same thing that it had to be back within 5 hours and an extension could not be given. I had no choice and had to keep the rental for the 2 days like I requested and I returned the trailer as soon as I could, even before my 48 hours had passed. I am now left with $180 bill for a $29.95 a day rental that I used for 2 days. I'm not sure how that makes sense but I can see that they charged me more because they lost out on other bookings. What a horrible and scummy way to do business. I will not be returning.

Mathew T. 
Rating:
1.0

Trailer was missing extension for wiring to reach my truck The owner of location was very rude did not have a good experience

steve C. 
Rating:
4.0

No toner for printer so could not print off my contract. Agent was super helpful and friendly!

JAMESDAVID B. 
Rating:
5.0

Always have friendly quick service

Tracy M. 
Rating:
3.0

The app didn't work for mobile pick up, the last 2 times I rented. (Waited on hold for an hour. And they could not fix the issue) Both times the van was filthy with ashes, today the smell of smoke and the other day the smell of weed. Very disappointed

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
3.0

For a 6x12' cargo trailer, there should be a jack attached to the hitch frame in order to hook and unhook the trailer safely. It took all my strength to lift the trailer on to my truck hitch. If I had to have unhooked the loaded trailer for any reason there would be no way I could have done that even with the help of others. I have had a sore back since and should perhaps pursue UHaul for personal damages. For sure I will look for another rental company option for my next moving equipment needs.

BRIANL W. 
Rating:
5.0

Friendly and quick process. Always use this location

KARENSUSAN M. 
Rating:
5.0

Tried getting help on phone from head office somewhere in the states, totally useless Went to store directly, owner was great and helped me al he could.

CHRISTIANR L. 
Rating:
5.0

very courteous and simple.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Joey K. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
5.0

Customer did not leave a comment.

Rino B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

THOMASD Z. 
Rating:
5.0

Courteous and very accommodating. The check in/out went flawlessly. .

PAULD T. 
Rating:
5.0

license scan and photo upload did not function in firefox mobile at location.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Arcelino jr R. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

Took a long time to digitally check in. They forgot to provide me with the dolly I ordered. Beer caps and empty pack of cigarettes in the vehicle. Drop off they wanted way too many photos than necessary. Will not use uhaul again.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

LUKE C. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

PAULS M. 
Rating:
2.0

Had the rental truck out for a week, needed it until the following Sunday and was told I had to bring it back because another family had reserved it. This being a main U-Haul center

MATTHEWRUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN M. 
Rating:
5.0

The service was excellent

FRANKW S. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Easy in and out. No Locked gates so can return any time. Good Customer Service

BRIANROBERT FRAN A. 
Rating:
5.0

Customer did not leave a comment.

SETHDONALD H. 
Rating:
5.0

Customer did not leave a comment.

TASHALEE V. 
Rating:
5.0

Not much

David C. 
Rating:
4.0

The only issue was that the vehicle had no window washer fluid which was a problem. The roads were wet and kicked up enough salty water that made visibility difficult at times.

Kevin D. 
Rating:
1.0

Parking area too small maneuver.

Frederick S. 
Rating:
2.0

Had an 8:00 am pickup. Did all the online check in. Site said check in complete. Arrived at the location at 8:00 am, by 8:30 I was hooked up and ready too go. No one had showed up yet so it left (I had an appointment to pickup furniture). At 10::00 am I get a call from UHaul freaking out that I left without a contract. Well what was the picture of both sides of my license, my credit cared number, my address, my vehicle size and everything else. Besides if the owner doesn't come to work till 10 and I have an 8 pickup, what I suppose to do for 2 hours. Upon returning, pulled in front of the rental place, walked inside, waited while she sold someone a pop and checked another's lottery tickets, then told me the trailer doesn't belong out front and put it back where you got it... if you can. I was just checking back in relax. Sorry to disappoint her, I've been backing trailers up everyday for 38 years. With the multitude of UHaul facilities out there, you'd think they're have a better attitude.

William M. 
Rating:
5.0

Customer did not leave a comment.

PRZEMYSLAW D. 
Rating:
5.0

Great service!

Benny L. 
Rating:
4.0

Customer did not leave a comment.

CHARLESW B. 
Rating:
1.0

I am ready gas fill 20$ but owner 30 $ chitting

LOKESH G. 
Rating:
2.0

We were asked fill Up the truck back to the level of gas it had in it however we were charged $15 For gas

Bruce W. 
Rating:
4.0

Customer did not leave a comment.

RICKA W. 
Rating:
4.0

The truck did have a check engine light (the store owner indicated it might be time for an oil change), but otherwise it was easy to check in and check out. They were great.

JESSEA D. 
Rating:
5.0

Excellent customer service

Luke C. 
Rating:
3.0

There was a line up when I went to pick up my scheduled rental from 9 to 3 pm. Due to the line up I was a half hr late getting my vehicle as this location is a variety store also and they serve their customers even if they are serving you. Not good customer service

David P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

This occasion was actually really good. I made an online reservation with a smaller vehiclle because of the lateness that I did so. but I went to this store, having rented from them before to see if they happened to have something free, that wasn't on the website, Turns out they did! The lady even got on the phone with your company and switched my reservation to them and they're truck (which was bigger, and ended up being better). Really appreciate that they were willing to do that and took the time to smooth it out and get me the truck on the spot, it was fantastic. This people were also really nice (which is why (I returned). The rest of the experience was good. The truck was easy to drive and got all the stuff I needed moved. When I returned it, I got my deposit back with no problem. Super super smooth experience. Thank you!!!

MATTHEWR W. 
Rating:
5.0

Great service!

Paul D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERG C. 
Rating:
5.0

I would rent from this place again they did real good job Thank You

JOHNC G. 
Rating:
5.0

Customer did not leave a comment.

TRACEYLEE M. 
Rating:
1.0

Customer service at pick up location was terrible. Waited half an hour in the store before someone checked me in. Very rude response when I questioned why they altered my plan that I had set up online prior (one way trip, leaving truck at different location). They told me to bring the truck back to them or don't take it at all, not exactly what you want to hear the morning you are moving. When we dropped it off they had lost me in the system and had to call the owner to the store to solve the problem taking another half an hour waiting around. There was also a dirty face mask in the truck when we first went in, ew. They also charged me 8 bucks for gas as I had to return the truck to their store as they demanded. Horrible experience and I will probably never use Uhaul again.

Saedie M. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

On a very snowy day, my rental went off without a hitch.

Perry M. 
Rating:
4.0

Nothing. Unless you hire someone specifically for Uhaul.

DAVIDT M. 
Rating:
5.0

there is nothing to improve this location has impeccable service, and equipment.

CANDIS P. 
Rating:
3.0

We returned the trailer and furniture dolly - we were told to bring the dolly inside as it was being rented later that day. Then we got a phone call accusing us of not returning it and that we would be charged. Had to speak with the person again and tell them to check their video. The online check in was good, but you should tell people about the "trailer inspection" at the time of reservation - not when checking in online. Thats too late to plan the inspection.

Greg D. 
Rating:
1.0

No blackets in the truck or dolly, had to go back to location when it opened only had dolly then had to go to another town to get blackets and only had 3 dozen was told I wouldnt be charged and I was and notbody has called me to follow up

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
4.0

Truck was not swept out and very messy inside.

Karl D. 
Rating:
4.0

Customer did not leave a comment.

Stuart C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top