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Robert W
Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly efficient staff! I will recommend!
Sara W1st, The guy who runs the place has zero customer service skills. 2nd , you guys changed my pickup location from right behind my house to a few km away. When I asked why, they said they don't transfer vehicles between locations. You guys specialize 1 way rentals.....this was done to gouge a few extra bucks from me and no doubt it's a common practice. Not that you'll care of do anything about it.
Rueben NEverything was great. No problems at all. Quick and efficient. Ran like a great clock. Would 100 percent use again. Thanks
Bruce KNothing. Absolutely perfect service. Thank you.
Jennifer GThis U-Haul Welland site on Niagara St. is centrally located. The operators are extremely efficient in running the business. I truly recommend this specific site due the the best U-Haul experience. I will also be doing a Google review.
ROXANNE MThe cabin smelled sour. The breaks didn’t work well. The service attendent prioritized customers walking in for convenience store related purchases, making us wait longer to check in when we were there first.
Kristina TGood service
Abraham TI don't have any suggestions...everything was perfect...I enjoyed using the truck...it was a good experience.
Caterina CIt is just a bit confusing when you come in the store trying to figure out where to go and what to do, maybe a sign
Threasa WEverything went smoothly. The only problem was I didn't receive a paper receipt. I actually didn't know how much I paid until I left the location and checked my email
Darrell HTruck was just dirty inside and outside.
Chris DVery nice gentleman very helpful thank you sir
DOUG FLet them know that clients may need to be flexible with start and end time for loading up and off loading due to unforeseen circumstances beyond their control
STEVEN OEverything was quick and simple. Friendly staff. Even let me pick up the truck early!
josh kThanks very much. GREAt vehicle....the gentleman....who served me could take a course called RELATIONALSHIP 101. He was not very friendly, courteous. Thanks:)
Dino SOnly thing is I owe $42 for gas when I put the same amount back in. And I cant zoom in on the bill.
Cory HThe service was great. Very fast and efficient pick up and drop off, I will definitely use this location in the future.
David TQuick and easy check in and return
Renee Zthe truck said it needed an oil change soon, just check it asap
Andrew FThe Store owner wanted me to move the truck into a very tight space after I already parked it perfectly fine beside the other trucks it was a very big truck and I didn’t think it was my responsibility to move the vehicle
Steve MSuch a nice transaction. Easy and efficient. Thanks.
Kate EWhen you arrive, trucks should be ready to drive off. Instead, I had to move another truck out of the way to be able to access the truck I rented. I don’t work for U-Haul, customers don’t have to do that. Furthermore, the truck was filthy with garbage left inside. Finally, the driver door was barely closing prompting a light on the dashboard to appear, as well as other maintenance orange light .
Loic MRental then return transaction went a little too quickly for my comfort level, salepersons were courteous and efficient, I was simply nervous that we needed to review more paperwork.
John MGreat service fast and friendly
JM CDon’t go here u hauls a cash grab offering for 19.95 then they don’t give you paper work or max kms till your charged $1/km I won’t use these service again and I won’t be recommending this place to anyone. Change the prices stop being sketchy and not providing proper paper work and fees up front with no hidden charges.
Zachary LExcellent, efficient, and very friendly service.
martin hVehicle in poor repair. Staff not helpful.
Arthur RThe people rented it before us were smokers. And the Van smelled very bad from smoke. At these things which are like
GERRIT VNo power steering. Had to go to get power steering fluid. Very disappointed.
LEENA JThey were suppose to reduce my charge because they charged me beforehand for the estimate price, but ended up saying afterwards they would reduce my charge because I didn’t go the distance that I originally estimated, but they ended up not reducing the price afterwards
Bryan yThe inside was dirty with garbage inside the truck. and ice build up on the back on the stepping area to get in the back. Inside the truck was wet! customer service sucked!!! No one explained anything they were too worried about talking on their earpieces.
Sharlene WFor me I just found it a little pricey for 2 day rental but other then that was good
jason mI was very pleased with my rental. Staff was kind and courteous, making this seamless!
David Mthere was a solid light indicating that tires were significantly under inflated. we requested another truck but Uhaul representative refused to provide another truck despite having 2 more trucks available in the parking lot. Due to this issue, the moving ride was very slow and unsafe. causing double gas consumption. Also, that alert prevented us from record the miles. I suspect he charged us more as this was a short trip. I don't recommend this location
Paola MThank you for yours services! Everything went well and the service was great!
Rebecca vThank you once again Vijay and your team. So seamless, always takes care of me day or night. Thanks again Dan
Daniel PIt was completely seamless- from start to finish- extremely happy over all- will definitely return again!!
JAMES SI had a very negative experience with U-Haul Welland (Niagara street). The service was unacceptable: the employee was rude, unprofessional, and not helpful. To make matters worse, the vehicle had a serious braking issue—the brakes felt weak and did not respond properly, which posed a safety risk while driving. I would not recommend this service en this location.
JOSE Rvery good and easy experience
theodor NThe gentleman at the counter didn’t indicate what truck I could take, just handed me the keys. Snowy day and I had to try the key on several trucks until I found mine. On my way back, although I parked the truck in front of a U-Haul designated location, he was adamant that I had to park the truck where I took it from. I don’t work for U-Haul. If he needs help, he should hire someone.
Loic MThanks again Vijay and your team, such a pro, the best. Thanks again Dan
Daniel PThe price per kilometer ($1.09) makes it feel like a rip off. I drove from one town to the next and back, and it more than tripled the price. I will definitely consider other options next time I need to move a large item.
Matthew TLittle.tricky to maneuver large trucks around the gas station
Alexandria AGreat service. Very easy and quick.
Wes STire air pressure system needed reset so could not see distance driven, doors hard to close but still good overall. I have used this site a few times before and always good.
PATRICK KReduce your rates. Rented a cargo van for an hour and it cost $90.00. Maybe give senior citizens a break on the rate.
Katherine SOnce again, Vijay and his team make my day, thanks Vijay, the best, thanks for all you do for me , I can't think of anywhere else I could go and have such great service, again thanks
Daniel PJust to take off the mention of a cargo van accommodating a queen bed. - The inside of van will not allow mattress to stand up on its side as van is too short, - door frame does not allow box spring to get through….too narrow - both mattress and box spring have to basically be put in first in order to have them be at angle across van which in turn does not allow much more of anything to go in after.
marian fStaff was condescending and rude.
ARIA LWhy am I being charged double???
Brittney OHey, if you need a van, Vijay and his team will come through, thanks again for today Vijay, you guys rock
Daniel PGreat service and very reasonable. Excellent overall experience.
robert hBathroom was beautiful
Janet WThe staff were very friendly, and quick to process our check-in and check-out.
Caitlin K