I picked this truck up on Friday 9/16 in the morning at 11am, it took the store an hour to get me the truck because of technical issues with the website and because I was working with the gentleman who runs the computer store and was not part of the uhaul service there (confusing). That was frustrating. After that I learned that there was no appliance dolly, and I was redirected to a location 4.5 miles away to get one. I did, and then was instructed to return the appliance dolly to that location (out of my way both trips to and from). I returned the truck 3.5 hours after I had picked it up on the same day. The next day I got a call from uhaul that saying the truck had never been returned -I'm guessing it was not logged in until Monday morning. I called the location this morning, again the person who answered was working the computer store and not uhaul and couldn't help me until the Uhaul people got in. Honestly I'm very unhappy with the whole experience, I think this location was very disorganized, and I would recommend using another location.Jason W.
Customer Reviews for Heartland Computer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would be nice if it had cruise control for longer trips!Raleigh G.
Customer did not leave a comment.Sarah H.
Location was great but the appliance dolly had a broken tire which caused my fridge to fall and it dented. Staff was very nice but the faulty equipment ruined my experience.Josiah H.
Customer did not leave a comment.Nyadoar J.
Very nice experienceLISA R.
Customer did not leave a comment.John G.
The box was hard to find because there was small U-Haul signage. Also, I was not notified that the additional contact would need to verify their willingness to be an additional contact. When I picked up the truck at 6AM they called them to verify. Lastly, when dropping it off the app would not allow me to upload a picture of the milage or gas levels to finalize my order. I tried for 30 min to get it to work and ended up leaving the keys in the box and just leaving.Lucas S.
Customer did not leave a comment.DANYELLE D.
The truck felt like there were no shock absorbers. The ride was terrible. Truck old and dusty inside. Smelled like cigarette smoke. Very subpar.KIMBERLY L.
Customer did not leave a comment.Megan S.
Customer did not leave a comment.JAYRITA S.
Customer did not leave a comment.TERRY C.
Customer did not leave a comment.RAJENDRA S.
Freindly Staff.URVASHI M.
Customer did not leave a comment.TIMOTHY A D.
Customer service was horrible. Not told where to return truck to - had to figure it out, 1 hr wait for customer service, ordered pads were not in truck, size of truck I needed not available so had to use bigger one, etc.Marques W.
Customer did not leave a comment.James N.
Customer did not leave a comment.Annalisse S.
Customer did not leave a comment.Linda G.
Had trouble with the app getting the lock code for key to truck. Kiosk operator was rude would have rather cancelled the rental than get the key luckily the code finally came through. Do not rent at the heartland computer kiosk rental in omaha.Edward R.
Customer did not leave a comment.JEFFREY L F.
Nothing everything was perfect.DAVID A J.
Customer did not leave a comment.KAITLYN A.
Customer did not leave a comment.alexandria L.
The guy that gave me the keys to the U-Haul was really rude. Other than that it was a good experience. I hope I get my mileage back as I did not get any paper back from himColton T.
Please use this company they are awesomeBrenda S.
Customer did not leave a comment.Jared B.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Lisa W.
Very kind, helpful and professional young lady.Steven H.
Customer did not leave a comment.URVASHI M.
Speed up the checkout process when doing it over the phone. It took me 30 minutes to complete it, that is way too long!Matthew K.
Customer did not leave a comment.Mike N.
Customer did not leave a comment.Len C.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.Gary B.
The truck check out procedure was interesting. Took too long.Chuck W.
Customer did not leave a comment.Russell A.
The online response time was really slow, and also when we brought the vehicle back it appeared that the system went down completely. Im not sure if thie pictures I uploaded even went through. I have them on my phone if anyone needs them. We tried calling customer service but sat on hold for 15 min before we gave up and left.Patricia J.
Customer did not leave a comment.William S.
Customer service was great!grant L.
Customer did not leave a comment.Harry K.
My experience renting from this location was horrible. We had a pickup time for 8:30 am, and were there promptly. Since that is pre-business hours, we logged into U-Haul to do the pickup. Their software was a bust, and it just kept thinking/processing. We tried the online chat, but no one ever responded. Eventually, U-Haul called (while we were on another line holding for a human) and said they needed to confirm the phone number, because it wasn't the primary one, but the secondary? So, sometime (app hour) after holding and transferring, we finally had a code to the lockbox to get the key. Customer service added an hour onto the reservation since it took so long. The truck was fine. The return was a hot mess - we returned the truck, locked it, and put the key in the box as was signed. No one was at the store - sign on the door said they'd be back later. (Lunch?). We then left, and called to let U-Haul know we returned it, since staff was absent. That person said we should do checkout on the phone. So, we had to go back to the location and thankfully the key box was signed wrong, and has middle-school locker spinning combinations to release the key again, so we could take photos of the truck and check out that way. We then put the key in the other box that doesn't have the combination. A couple hours later, I looked at my online banking, and there was a second random charge from U-Haul. More holding, transferring to the wrong person, holding and waiting was involved on the phone. Finally, we got to a helpful and competent person who was able to identify the problem - the lady who'd added an hour to our reservation actually added a day. So, we had a pending charge for 1 more rental day + day of insurance. He fixed it, so the pending charge is expected to fall off in a few days. He was great, but everything else about this rental experience was a real dumpster fire. Over 2 hours on the phone with U-Haul fixing their issues. Numerous times we were told by customer service people that they were sorry, it was really busy because it was the last weekend of the month. This isn't your first month in business, so staff and train your team better. And get key boxes with Bluetooth - the whole process was quite archaic and frustrating.Dylan C.
Customer did not leave a comment.Dustin M.
There was lot of mud all over looks like it was used at muddy place. I would rather than cleaner vehicle.Venkat V.
Very friendly & helpful staff.Urvashi M.
Very friendly and professional staff. Great location and love the 24 hour apps reservation option.Rajendra S.
Customer did not leave a comment.Holly S.
Customer did not leave a comment.michelle B.
Customer did not leave a comment.Jerrett R.
Customer did not leave a comment.Colleen H.
Only issue I had was my reservation was at 9am. However, no one was there until 9:15am. However, everything else fineMatthew S.
Very helpful and nice personnelMatt E.
Customer did not leave a comment.James F.
Customer did not leave a comment.Robert T.
Hours were not as listedNATHAN V.
You should rebuild your computer system to be in real time results so the customer will know if they will get a truck when they order it. You should have a phone bank that will ask for a call back number if the wait time will be more than 3 minutes. Your agents should have training so they can exsplain what is going on and answer questions for your customers. Your rates may be clear to you but they are deseptive to the general public.Douglas K.
Three complaints: I rented a 10 foot truck, and got and was billed for a 15 foot truck. When I reserved it, i indicated i needed it until 4:30. I was getting calls at 3:10 from uHaul starting they needed the truck at 3:30. I returned it before my scheduled time. There was less than half a tank of gas... weird.Robin H.
Get better computers and printersKim C.
Customer did not leave a comment.Steven S.
100 miles into our trip the change oil light came on. I was moved to a different pick up location less than 24 hours hours from my pick up time, this is with a six month reservation! I was scheduled to pick up the truck at 8AM and I was moved to a different location ten miles further away that did not open until 9AM. I had to pay a moving crew an additional hour because of this!Wyatte S.
Customer did not leave a comment.Dan T.
Very good location, convenient and gas station is next to uhaul. Very fast service and staff was great. I would recommend to all of my family and friends. Thank you.RAJENDRA S.
Customer did not leave a comment.Kathleen P.
Nothing! It was perfect!Debbie W.
Mobile process not mobile. Rep in store didn't understand process and then switch our vehicle that was assigned via mobile process. Disappointed.Herb C.
Customer did not leave a comment.Ronald B.
There is still a hold on my account and then a charge now tooDarla F.
Customer did not leave a comment.Rachel S.
Nice person and very helpful.James Walter Jr E.
easy to drop off--box was visible, parking lot was well lit!Stephen K.
Customer did not leave a comment.Tamara W.
Very convenient location and great staff. Very professional as well as polite. I would recommend to all my friends and family. They also sell boxes & moving accessories.RAJENDRA S.
Great, easy U-Haul rental. Truck was very well maintained and clean.Leah M.
Excellent customer service, convenient location.Sushil S.
They were very nice and helpfulLeah P.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.Jennifer E.
Gave incorrect vehicle, couldn't resolve issue at location. I had to spend additional time with corporate to resolve issue.Patrick P.
I prepaid and checked in a head of time. When I got to the location to pick up, the link I was told to click wouldn't access anything so I had to go inside. It took over 30 minutes to get through (oh, I was the ONLY one in the store). The system had me returning the truck to some location in New Jersey (I was going to Maryville, MO) and the worker couldn't figure it out. The truck was ready, but not clean in the cab as well as the back storage area was not swept out. VERY disappointed, especially with cost, after dealing with ALL this.Timothy P.
Good Location but my good friend needs more help and trucksTheodore J.
Customer did not leave a comment.Justin M.
I had requested for trailer pick up at a location closer to home. This location was a 20 minute drive from my house.Robyn W.
Customer did not leave a comment.Todd G.
Customer did not leave a comment.RACHEL P.
Customer did not leave a comment.Karen L.
Customer did not leave a comment.Joyve H.
Everything was very smoothglenn T.
First of all, I ordered dolly. They didn't have. Second no contract of walk through just handed me key. And last but not least vehicle had half tank of gas when I left truck with 3/4 tank, which is more than I picked it up with. And was charged an additional fuel charge. Check the miles I didn't use that many.Brian M.