Customer Reviews for Helena Hardware
(U-Haul Neighborhood Dealer)

106 reviews

101 Ace Pl   Helena, AL 35080

(205) 419-5206

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(205) 419-5206

101 Ace Pl
Helena, AL 35080

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Everything was fine with my rental location, but I don't understand why I was forced to drive 30 miles to get a truck. There literally was one less than 4 miles from my house and it hasn't moved in over a week. Still sitting in the same spot. So I know it wasn't rented already. This cost me more in mileage and more in gas. There are also MANY locations that were closer to me than this one, so I'm just not sure why my reservation was changed, why I wasn't notified, and when I happened to notice it (because I happened to look it up) I called and requested a call back from UHaul and never received it. This is wrong on so many levels.

Dale K. 
Rating:
5.0

I had just driven 850 miles to our new home. After unloading the truck, I was completely done with trying to navigate that auto carrier around gas pumps. It is not my strong suit. Daniel parked the truck + carrier for me, and unhitched it for me, so that I could refill the gas in the truck. The drop off went well, and I was out of there in good time.

Joseph C. 
Rating:
5.0

It was not a convenient location pick up place for us, but I guess there aren't many options on a Sunday. The truck needed an alignment. It was not a comfortable ride, but luckily we didn't have to drive more than 100 miles total. We told the person when dropping off the truck.

KELLEY E. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Love the staff!! Extremely helpful from start to finish!!

BEATRICE D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

DOMENICK S. 
Rating:
5.0

Customer did not leave a comment.

ginger E. 
Rating:
4.0

Customer did not leave a comment.

Myrna B. 
Rating:
5.0

Best service 🥰

Lisette R. 
Rating:
5.0

Customer did not leave a comment.

Hubert C. 
Rating:
5.0

They were very knowledgeable and helpful!

KARA H. 
Rating:
5.0

Everyone was great!!

Norman M. 
Rating:
5.0

Customer did not leave a comment.

WILTON G. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

My rental location was changed due to inventory, but I did not receive notification. I only found out because I changed pickup time and requested a call for confirmation. The email with time change did not show new location. Not sure what would have happened if I had arrived at original reserved location/time. Maybe it was moved because of time change??? Messaging on reservation update was not clear.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Mathew B. 
Rating:
5.0

The Ace Hardware was really great. They had teens working and they were great kids. They recommended some restaurants and places to go visit. They also told us stuff about the neighborhood we moved into that we didn't even know! Overall, it was perfect and everything about the place was great!

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Make the tie down holes on the rails on the interior big enough to be useful!!!

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Tina L. 
Rating:
2.0

Though I had already done a reservation and just needed to pickup and pay, it took about 30 minutes. They were trying to charge an extra $25 because they messed with the reservation and added a day. I showed them on my phone that my reservation was for three days and the price I was quoted for three days. It took them forever to even figure out what they had done. Nice guys. Helpful guys. Need more training.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
1.0

Not do split contracts and cancel my auto transport.

GAGE P. 
Rating:
5.0

Customer did not leave a comment.

Becky C. 
Rating:
1.0

I was charged for a overnight drop off, which resulted in a option to rent it to someone else the next day early.

Rayce L. 
Rating:
4.0

Everything was fine, no improvement necessary. 👍

GERD F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

One strap was cut and we didn't know until later that evening after we got home ready to load. We had to wait until the next morning to go to Vestavia for a replacement strap. They inspected and found the other strap was on backwards. They also check the tire pressure. None of this check was done at the other location in Helena. This delayed our trip start.

FRANCES C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL F. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

MIKALA S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The app to return didn't work. Couldn't get past share my location. Yes, I went into settings, corrected, then rebooted... phone was correctly set, but haul app would not go past this page

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Great service so not any improvements I can see.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

ANGELO A. 
Rating:
5.0

Customer did not leave a comment.

Gordan S. 
Rating:
5.0

Thanks so much! Daniel made the whole process super easy and was a great help! Highly recommend!

JESSICA V. 
Rating:
3.0

Clean the cab. The cab was covered with yellow pollen.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Alyssa R. 
Rating:
5.0

Customer did not leave a comment.

Shane V. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Easy to drop off Nice on the phone And accommodating

Charlotte H. 
Rating:
4.0

I was not informed about a after hours service fee for simply dropping off a trailer. The fee is higher than the rental price.

MICHAEL ANTONIOU O. 
Rating:
4.0

Customer did not leave a comment.

LAURENTIU P. 
Rating:
3.0

Do what you say you will.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

janet N. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL E. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

Customer did not leave a comment.

LAURIE S. 
Rating:
3.0

Check the fucking tired before renting out the trailers. My tire had tread missing from it all the way to the belt that was hidden because it was on the bottom when I checked the trailer. I noticed this during my trip and stopped at a uhaul hub hoping to get it replaced or at least swap it for another trailer and they wouldn't do it. With it being a uhaul hub they had plenty of trailers. I tried putting in a road side assistance request and it never went through. Horrible service from uhaul.

Payton A. 
Rating:
5.0

Easy access for a truck and trailer and very well marked where the trailer should go.

Brandon Y. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

All was well!!!

Charles W. 
Rating:
5.0

Very friendly & helpful staff

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Edgar M. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Excellent. Loved the customer service I received. I will recommend to everyone.

alison C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
3.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Excellent helpers getting everything hooked up. UHaul changed the pickup location without really telling me. The original email was for the location I picked then a text showed a different location with no explanation. The Helena location was great though.

Joseph M. 
Rating:
5.0

Perfect transaction

Brian M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Niccolle J. 
Rating:
5.0

best customer service I have had in a very long time. I rarely write a review but this was exceptional. very safe return and didn't even have to wait or get out of my vehicle Truly contactless return. Is there a way to get a contactless pickup in these unusual times?

David C. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

GAYLE B. 
Rating:
5.0

Customer did not leave a comment.

Melanie P. 
Rating:
4.0

The car dolly came unhitched whenever we started to load the car. The employee must make sure the hitch is properly on the ball and tight. We were fortunate that nothing was damaged. Nice people.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Shelby C. 
Rating:
5.0

They were considerate and help attach the trailer safely. Reviewed all the requirements for use and safety very clearly and professionally. Will use again.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

andrew T. 
Rating:
3.0

Part of electrical wiring was missing and had to be replaced

Jeffrey D. 
Rating:
1.0

Customer did not leave a comment.

Mark L. 
Rating:
1.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

While the personnel were friendly, I have a grievance with U-Haul's system. I was promised a 17 foot truck for a Friday. On Thursday I received confirmation that the truck would be there. On Friday I called to double check, and I was told that the truck would not be there. I then had to drive 30 minutes out of my way to get a new truck, and then I was charged for going over the estimated miles. I'm disappointed in U-Haul's system. What if there hadn't been another truck within a feasible distance?

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Anderson B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

excellent experience..will be a returning customer

Michael B. 
Rating:
5.0

A representative came outside and assisted us. I told him that the dolly was not inside the truck and I told him that I reported it before we began to load the truck. Of course someone at U-Haul did not make proper notation of this. He called and got it taken care of.

norma N. 
Rating:
5.0

The electronic sign in took longer than I expected.

James K. 
Rating:
5.0

Very nice people to work with.

Tyrone H. 
No reviews have been submitted for this location.

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