Customer Reviews for Helena Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Helena Self Storage

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MERRILL R.
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Customer did not leave a comment.

Joel C.
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No surprises, great place to do business with. Highly recommend Helena Self Storage.

Gabriel D.
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Very friendly, truck was clean, in great condition, great rental experience!

DERRICK O.
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Customer did not leave a comment.

JEFF T.
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Darrin was very helpful and easy to work with

Amy S.
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Customer did not leave a comment.

Amy S.
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Darrin is great, and Rick is our hero! Thanks guys, you have been so helpful during our crazy move journey. With Gratitude, the Swann's

George J.
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Although the person I worked with was Absolutely great, the trailer was dirty from road grime when I picked it up. I think it is important that your equipment is clean for each rental, sets the higher standard!

Heather E.
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The employee was extremely friendly and proficient. Quick and easy.

Ken K.
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Yes great service very accommodating

Dwight N.
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Customer did not leave a comment.

Brittany M.
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The lady, although incredibly nice, had no idea what she was doing, which resulted in the trailer being hooked up incorrectly. Thankfully a nice gentlemen pulled off and helped me to ensure it was hooked up correctly but at that point enough time and frustration had been spent; I ended up turning around, and taking the trailer back. Waste of time and money. U-Haul should really educate their employees on the basic operation of their equipment. Once again, very nice, courteous employee, but U-Haul needs to have better employee education.

James A.
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Customer did not leave a comment.

Earleen P.
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Customer did not leave a comment.

Darin G.
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Right next to my storage unit in Helena. This one worked out well.

Doak W.
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Quick, simple, very friendly. I would rent from this location. He had his act together.

Kathleen P.
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Customer did not leave a comment.

LARRY R.
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Customer did not leave a comment.

cHELSEA C.
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Offer hot beverages. Really everything was perfect. The truck was clean. The service was prompt. Everything just as it should be. I like the idea of hot coffee or hot chocolate being offered. That would be nice especially during the holiday season.

Nicole A.
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Clerk was pleasant but had no idea what she was doing. I don't think she's received much training. She couldn't locate the keys to the vehicle. She brought the wrong items when we tried to buy boxes. I was charged a mysterious $22 fee that she couldn't explain. It was not a good experience, yet it was still a better experience than when I dropped off a truck at the U-Haul location on Lyndale Avenue in Helena, Montana. That place is run by scammers and fraudsters!

Gary P.
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Customer did not leave a comment.

Jeff O.
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My pick-up location was changed the day prior to pickup which was an inconvenience. The uhaul supervisor I spoke with was unhelpful and unfriendly. It was pretty much just my problem and she was unwilling to help resolve the issue. I reserved 20 blankets. But there were none available when I picked up my truck. The appliance dolly strap was in poor condition. The guy at the pickup location was friendly enough. The truck ran fine during the long drive.

Alyson G.
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Employee was the only person at the facility and she didn't know what size hitch I needed or how to hook up the trailer. We left not being sure it was hooked up correctly. We asked her to call corporate or look up the instructions online and she said there wasn't anyone she could call and said no to looking on line. I opted to get the insurance in case it wasn't hooked up right.

Daniel D.
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Customer did not leave a comment.

Carla M.
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Calvin G.
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Customer did not leave a comment.

Sandra F.
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Devin H.
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Owner was on site, helping train employee to work through the Uhaul rental process. Nice clean new facilities. Friendly and professional.

Sara A.
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Customer did not leave a comment.

Ellen S.
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Great customer experience

Tim H.
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Customer did not leave a comment.

Dee B.
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Brett H.
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Filled the tank exactly half tank how I received it and I was charged $16 for fuel. I will never use U-Haul again for their money-gouging ways!

Stanley R.
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Customer did not leave a comment.

jeff R.
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ROBERT B.
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Customer did not leave a comment.

ryan N.
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Dennis W.
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Comments were provided to uhaul in private email. Definitely will not rent from this location again

DIANNE T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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