When Uhaul takes a reservation it is not guaranteed. I had to drive 60 miles out of my way from Savannah to get the truck i reserved in Savannah. Then i was charged for the mileage i dove the truck to get it back to Savannah where i needed it. NOT ImpressedDaniel C.
Customer Reviews for Helping Hands Thrift Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.marquetta G.
Helping Hands was also awesome. Too bad about the original pick up in Winder. Because of hat bad experience I will never use uhaul againJULIA D.
I was not told my deposit refund would take up to 5 business days. That would have been good to know.Stacy T.
I had no issue with anything.WILLIE I.
Process to remotely turn in a truck is too time consuming.Thomas A.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.Cyera P.
We have rented numerous trailers from this location and they literally are the nicest and most helpful u-haul rental location we have ever used.Charles L.
we expected to get a 15' truck in brunswick - last minute we get call no truck available - have to go get 26' truck in Darien- this truck was huge and we had no choice to take this one not happy about that - was difficult to drive and maneuverlogan G.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.SHAWN C.
Customer did not leave a comment.ANTHONY C.
The actual pick up location was not the one I was told to get truck from. My original location was located within walking distance of my home. The new pickup location was a closed business. We knew the town, so I drove around looking for Uhaul trucks. Finally located the place that had my truck and even though I had prepaid it took an hour to straighten out the mess.Alexander P.
Customer did not leave a comment.JOSEPH W.
Customer did not leave a comment.KIMBERLY U.
Customer did not leave a comment.Elenore G.
Customer did not leave a comment.ERNEST B.
The lady where I picked up the rental was wonderful can't say enough to praise her, and the 3 people wher3 I dropped it is bar none professionals couldn't be happier, wonderful experience from start to finish... Thank you UhaulFrank W.
Customer did not leave a comment.Warren A.
The same way I got treatmentwilliam N.
Personnel saw us coming and came out to help!! Keep up the good work!!DONALD D.
Customer did not leave a comment.James J.
Customer did not leave a comment.Darryl B.
Customer did not leave a comment.Colleen S.
Customer did not leave a comment.TIYANNA E.
I was originally scheduled to drop off at Buds Coastal Storage, turns out they had been closed for about a month. Had to call U-haul to find out what to do with the key as there was no drop box. Was originally told to take it to a location that was an hour away?? The Helping Hands thrift store was just down the street. Doesn't seem like U-haul knows who or where their dealers are!KENNETH L.
I dropped off after hours because my original drop-off location was closed early and had no place to park.Michael D.
Because; you do not have a general comment section; I am adding it here. I took the truck to the place that I said that I would take it to and you still charged me a "wrong destination charge". I believe that you should tell people to take it to the place that they are supposed to return it to; to avoid getting this extra charge of $40.00. It is not Mr Cs car care fault and neither is it Helping Hands fault. This is something that you-U-Haul charged and it is a bogus charge; since I took it to the place that I said I would take it too. Period!Charles Walter L.
Customer did not leave a comment.Richard A.
No problemsLarry N.
Everything went great.Brian J.
No complaints!Jason C.
Did not go inside, agent met me at the truck. Very nice and would highly recommend!Amy B.
They were awesome!CARLOS C.
Three days later and haven't heard from them yet. We used the key drop box, which was convenient.Andrew H.
Customer did not leave a comment.Harriet L.
Nice folksjohn D.
Customer did not leave a comment.Cecil C.
Every thing went well, when we Drop off the truck Very nice, The Ones there that took care of turning U haul truck back in Thanks AgainESTELL S.
Just dropped it off before open..Brenda M.
Customer did not leave a comment.Darlene B.
The u haul representative here was great! She was very helpful, knowledgeable and experienced in the pick up process. She was an extremely polite caring person. 5 out of 5 stars !!!!STEPHEN S.
Convenient will use this location againDEBORAH T.