very nice people and very helpful,and did not take to long to get me on the road.James M.
Helping Hands Thrift Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Darien, GA 31305
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The car hauler needed some minor repairs but worked. The owners were extra helpful!Judy M.
Right rear turn signal would not work.James P.
I had reserved a 10' box truck on 5/8 at your 3802 Ogeechee Rd, Savannah, GA, for pick up on 6/4 to drive one way to Dallas, TX. The week of the move, I started getting texts that you had changed my RX to a 15' box truck. I called and said no, I did not need it as it was too big. Then you started changing pickup locations. Three days prior, you changed the pickup location 3x finally telling me I had to drive 50 south to pick the truck up. I was told it was my problem to get the truck and not the Savannah location issue. If I had any problems, I had to call the 800 number. Come to find out, I ended up with a 15' box truck, I had to pay the higher rate, and you did nothing to compensate me. I am the customer, and I got the run-around and changes that I did not initiate. I expect some compensation, especially since you had more than enough time to ensure the product I wanted was available. To add insult to injury, the Savannah location did have the 10' truck, but they claimed they could do anything even after I showed the original RX to them.Mark V.
The location and truck were fine it was the process that was horrible. I called to reserve a truck in April for June 4th and was told haul only holds reservations 7 days. So I reserved a truck 3 days before needing it. I received a call the afternoon before that the truck was now available 39 miles away and opened an hour later. I asked where and was told 32 miles away but was not told it was only 15 miles from my drop off location. So I paid the price for a different drop off location. I should of been told. Then I requested additional miles since it would be 80 more miles just to pick up the truck. Yet they were not put on the contract. It took me 3 haul employees transferring me taking over 1.5 hrs in wait times before someone had the authorization to amend the contract t to include the miles. Also I had the extra expense for gas for those 80 miles to pick up. When I asked for any reduction in price due to the change the Uhaul rep said, "this is the way Uhaul rolls". On my way that morning I saw 2 trucks the size I wanted at the location 2 miles from my house. I have used Haul many times. Paid $1000. 2 months ago with Haul to move across country but never had so many rude employees with incorrect information causing me inconvenience and unnecessary expense. I will never use Haul again!! So 1/2 starsKatherine G.