Customer Reviews for High Desert Storage and RV
(U-Haul Neighborhood Dealer)

132 reviews

1560 Elk St   Rock Springs, WY 82901

(307) 362-4334

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 5/7/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(307) 362-4334

1560 Elk St
Rock Springs, WY 82901

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 5/7/2021: 8:00 am - 12:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer Service was not readily available

Randy M. 
Rating:
4.0

5 of the tires were extremely low on air and 1 had a leaky valve stem that caused the tire to be flat by day 2. For what people are paying, vehicles should be serviced correctly and tires fully inflated so there are no delays.

Katie M. 
Rating:
5.0

Customer did not leave a comment.

Stuart M. 
Rating:
4.0

Customer did not leave a comment.

Carroll L. 
Rating:
5.0

No improvement necessary. The person who helped me with pick-up and drop-off was very friendly, professional, and efficient. I can't ask for more than that!

CHAUFFE AMBER S. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Love the flexibility of month to month terms. Thank you.

brad b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

All good thanks for your great service.

miguel P. 
Rating:
5.0

John and his staff were friendly and great to work with! I hated to leave knowing I didn't have need to talk with them. But I think I found some wonderful folks to get to know better.' Sincerely, Kristina Stillsmoking

KRISTINA S.  |  Overall Experience 
Rating:
2.0

Girl was friendly except when she rolled her eyes at me because there was no way in h*'ll I could back up in that god awful parking maze and she has to carry the dolly instead. Except she had her boyfriend do it who apparently hangs out with her all day while she works.

LEXA RAE C. 
Rating:
5.0

Friendly, speedy service.

STEPHEN M. 
Rating:
3.0

We had to return the truck at 7:00 am before the location was open and it was very dark. There was no visible signage from the road, so finding the actual place we were meant to drop-off the truck, and even further the keys, was a little difficult.

Devin M. 
Rating:
3.0

Had to find somewhere to park the truck because there was no designated uhaul parking.

Alexandria T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

Did contactless and it was easy!

Misty W. 
Rating:
3.0

Did not help hook up trailer, chains were too long, did online check-in but still had to go inside and show driver license.

John Edward A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Was a little hard to find, (its office is behind some self type storage buildings) so the only thing I would improve would be, more or bigger signs on Elk st so people can find the office and where to turn off Elk

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
4.0

Na

Nancy L. 
Rating:
5.0

You have the right person at this location. easy to work with..

GENE H. 
Rating:
5.0

Service was great! Employee was very kind. Will definitely use this service in the future.

amanda B. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
2.0

A bit hard to find the place and then where the office was. It was way in the back and a little dicey. Rep was not particularly with it.

Robert O. 
Rating:
4.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

I appreciated the way they stayed in contact with me.

Charles M. 
Rating:
2.0

The truck interior was not cleaned or wiped down. The windshield had not been cleaned of bugs in who knows how long.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

BOB D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Gerald D S. 
Rating:
4.0

Well planned out lot. Friendly and professional. Pleasure doin'n business with you.

Matt F. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

I would not recommend uhaul in any way shape or form to anyone. I was double charged and I have called three times to have the hold that was placed on my card released. Still nothing has been done about this situation and the hold has been there since April 30,2020. It is now May 8,2020. I would just like to say at this point I feel as though uhaul themselves are thieves. That $45 could be going towards feeding my children. Will NOT be using them again. I would rather pay a complete stranger with a truck to help me move.

Ashley G. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Great customer service

britt F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

jeremiah W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Very friendly. Very helpfull. Can't appreciate them enough.

Ray Z. 
Rating:
5.0

Extremely extremely helpful I was in a massive bind and U-Haul came through for me thank you

Shannon S. 
Rating:
5.0

The answering service people are not very friendly the people where we picked up the the trailer was wonderful

CHRIS M. 
Rating:
1.0

The young man who assisted us with unloading was very helpful and professional but because of the experience we had with the young lady, we will not be recommending this location of services with U-Haul.

Kristy M. 
Rating:
1.0

the young lady that served us was extremely rude. On the second occasion of renting we had a truck scheduled for 10:30 and we were there at 10:40. No one was there and when we finally reached her by phone through the 800 number she said she was out to lunch. We explained that we had 4 people waiting to help with loading and she just repeated I am on a lunch break. She did not return until 12:00pm and was cold and rude.

Kristy M. 
Rating:
3.0

Customer did not leave a comment.

JEFF A. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

I had originally gone to a place in Green River Wyoming and no one was there to help. I had arrived to pick up my equipment but I was unable to. thankfully the people there in Rock Springs were able to help.

David H. 
Rating:
1.0

Fire the kalen. He looked and acted like he was stoned and took forever to get the paperwork. And charged us a cleaning fee. When we were on our hands and knees sweeping it. He said there was dirt and weeds in it when all me moved was mattress to the dump.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Sadie was very knowledgeable and friendly. Quick and easy process.

holly M. 
Rating:
2.0

Employee not friendly at all.

Diana G. 
Rating:
2.0

Rental contract entered into the system apparently didn't match the rental contract I had in hand. Return date was screwed up. Had to call support and talk to two people to straighten it out.

kemp B. 
Rating:
3.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Sadie is amazing best person to deal with!!

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

LIZETH H. 
Rating:
2.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

Dogan G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
1.0

inconveniently located, difficult to get into and out of; location not manned (no staff to process return)

Margeret M. 
Rating:
4.0

Customer did not leave a comment.

Mark H T. 
Rating:
5.0

Longer operating hours of 8:00 AM to 4:00 PM are really limiting.

Amaleki B. 
Rating:
5.0

Great experience. The gal who helped me was fast. Very fast. Friendly too. And she had the cutest dogs oh my gosh! That was the best part of the whole thing. Great experience no issues. Thanks!

Brady H. 
Rating:
5.0

There was some confusion about the dropoff location (Liberty Lake vs. Spokane Valley), since we'd selected a discounted dropoff location when we reserved but were charged the full amount when picking up. After some phone circling, Kelly the regional manager was very helpful and got us refunded.

Tristan L. 
Rating:
2.0

The truck was all over the road. It bounced and wouldn't stay in the lane. My husband said it was horrible to drive. We have rented u hauls many times before and never ever dealt with anything like it. We were told the location would be open til 4:00 that same day when we took it back because we loaded it once drove it and it did the same thing, all over the road so we didn't want to drive it again. When we got to the location it was closed at 3:30. We won't be using that location again.

Danielle B. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

gerald U. 
Rating:
2.0

There is one person here and there are no directions on where to find them or where to return equipment. They apparently also failed to report that I returned the auto transport I rented.

Caleb B. 
Rating:
5.0

This location is the best to deal with. Very helpful and knowledgeable!

Sheri B. 
Rating:
5.0

Great location to deal with!

Sheri B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

I love dealing with high desert ! Quality business and quality people! Thanks for another great experience!

Sheri B. 
Rating:
5.0

This location did such a great job with my rental. Keelan was very informative with my rental. And when I returned the truck...... Sadie was so nice and pleasant to deal with. What a great experience overall!!

Sheri B. 
Rating:
4.0

Customer did not leave a comment.

Teresa L. 
Rating:
4.0

Made reservation on-line then received a call Friday night before my scheduled Saturday pick-up saying truck would not be available until Sunday. Would've been nice if my reservation had been honored.

Robert Q. 
Rating:
5.0

Young Man who works weekends was wonderful

MONTE P. 
Rating:
5.0

Inside was clean but not outside

Rex S. 
Rating:
5.0

Nothing to improve, friendly an very helpful employees. An there trucks are very well maintained

Ethan T. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

Customer did not leave a comment.

Misty R. 
Rating:
2.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

UHaul needs to update and get with the times of online shopping. I spent 50 dollars to reserve a 6x12 trailer that the website said they had, at said location. I drove 4 hours to get it and an hour before I got there they call and say they dont have one for me but will hold a small one for me. They should had held it anyways and refunded my 50 dollars for the inconvenience but they didn't, told me they would just change it to a smaller trailer or I could drive 3 more hours to maybe get the one I want. I am very unhappy with the lack of communication and lack of updating on online location inventory.

Jace G. 
Rating:
5.0

Great experience. They went above and beyond, including at the store itself and the service center in Casper. Much appreciated!

Jeff S. 
Rating:
3.0

The cab of the truck smelled like an ash tray. It took a few days sitting with the windows cracked to get the smell out most of the way. While I cleaned the truck out before turning it back in, I found a half smoked cigarette under the seat. Take pictures before you leave to CYA. An excellent piece of equipment (26') that I rented and would do it again.

Keith M. 
Rating:
5.0

Everything was perfect, ready, and waiting when I arrived!

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Joselia M. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

After the pickup location, this location was no comparison 5 star!

Phillip R. 
Rating:
1.0

What an added stress to an already stressful day...over charged and still not sure I'm getting any money back. Won't be using these people again.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Carla N. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

Carolyn L. 
Rating:
4.0

Thank you

Robert S.  |  Overall Experience 
Rating:
4.0

Service fine!

Ray R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

chris F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
3.0

Don't advertise equipment that isn't available. It would also be nice not to have to give the same information twice. Once when I ordered online, and then again when I went to pick up the equipment.

Brett S. 
No reviews have been submitted for this location.

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