Customer Reviews for Highlands Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Highlands Mini Storage

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Jerry B. on

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Customer did not leave a comment.

MELISSA S. on

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They were closed and dont open till Tuesday. They would not ever answer the phone. Had to get a different storage building was not able to use theirs.

Walter R. on

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Outstanding service and facility! Linda and Margaret were extremely helpful and quick. We would use this storage again if we ever return to TN/VA Bristol. Thank you Rand Family

Brian W. on

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The truck we was driving was messed up we didn't even get all of our stuff moved on account of the truck messing up and trying to die on us at every stop sign or red light but the place where we got the truck was excellent people just wished the truck would have ran better so we could get all of our stuff moved now we had to pay somebody to move it.

STEVEN R. on

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Very nice people and very helpful would definitely recommend this place

Ellis E. on

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The place was closed. I made an online purchase which is totally almost impossible to provide everything you required to complete the rental. After hours of jumping through hoops your feedback said I was ready to pick up the truck. When I arrived there were tons of more requirements to be allowed to get the key. You provided me a code after one hour of jumping through hoops again. The code did NOT work. I then contact the person you told me to who was in church and could not assist me. After all this aggravation I went to a competitor and purchased a rental. I canceled my order with you. It just seems to me that after you accept my credit card and know my cel phone and had my drivers license information I should have been good to go. But no you required me to do everything all over again which is utterly stupid. I would suggest that you attempt to rent one of vehicles on line for Sunday when the business is closed. It Would be A major awakening you would see the frustration that your plans cause!!!!! I will never try this again!!!!

Matthew W. on

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I was charged for fuel. The fuel gage doesn't go past the 3/4 mark. The tank was full. Fix your equipment if you are going to charge for 7 gallons of gas. Shady practices. Will consider Penske or other company in the future. First rental was great. Second was good until I was overcharged.

Nathaniel M. on

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Great service ????

vanessa R. on

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HANS P. on

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Rhonda L. on

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Highlands storage is wonderful. They are friendly and helpful. I would recommend them highly.

Patricia B. on

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Henry P. on

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Mike W. on

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Don M. on

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Business was not open even though I came one hour past opening time. I had to call the number, and it took someone 20 minutes to get there.

Gerald J. on

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1 strap mechanism rusty didn’t work properly ....had to cut to get car off hauler

Jeremy R. on

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Della C. on

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Russell D. on

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Everyone was great and super professional!

Madelyn S. on

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George L. on

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Matthew S. on

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Well first I talked to the at 1020 am he said he would be there till 1pm. Showed up at 1210pm and he was gone. Suppose to have been 24/7 pickup. Hadn't set it up. Then I didn't get the dolly or furniture pads neither. So I would get someone who could honestly do their job first.

James T. on

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Drop off, short and sweet.

RUSSELL H. on

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Highland self storage goes above and beyond the call of duty. They have my U-Haul business!

Jackie H. on

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Absoutley worst service I have ever recieved not only from the location but from UHaul representatives also!!

marlenia O. on

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RENNY P. on

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david K. on

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ensure in the cold frozen temps that the lift tail gate is functional

CAROL J. on

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They didn't have dolly or hand cart I put into web order.

william S. on

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Chris R. on

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Marty S. on

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JOE H. on

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