Customer Reviews for Hinnerschietz Recon Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hinnerschietz Recon Inc

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Gerald R.
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Customer did not leave a comment.

Elian A.
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KAREN T.
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Whitney B.
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David B.
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I reserved my truck online, I was supposed to pick it up at lower macungie self storage, upon arriving and having to call, it turned out that they didnt have any trucks available, the person on the phone was able to find me a smaller rental in a different town. The whole experience was extremely frustrating because it set me back on my move time, mileage cost me more and it was extremely inconvenient to have to drive to another location when I should have been contacted from the beginning regarding a truck not being available. In the end, it cost me more money and more time

Alex S.
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The app still sucks. I think there should be a slightly discounted price for using the app because I have to use my personal data and time to ensure the truck is returned properly. I really would just like to schedule the pick up and drop off with a person and let them inspect it. Also, I returned the truck with more gas than it had when I rented it. I wish it was the renter's responsibility to fill the tank prior to returning it. If there was something time sensitive I had to do in the beginning of my rental, the time it took to use the app to rent the truck and the time it took to fill the dang truck would have negatively impacted me.

Jacob H.
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Customer did not leave a comment.

Dawn S.
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Very efficient pleasant and helpful

John H.
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Everything was great.

Gene E.
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Very friendly and efficient.

Michelle G.
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Mersim G.
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Dennis U.
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Peter V.
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dal B.
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Robert Z.
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Isaac M.
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Ronie U.
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Juan H.
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The young lady that helped me always absolutely amazing. She went out of her way to help me out as a walk in at the 12th hour of the day. Her service was excellent. Absolutely above and beyond. Thank you!

Rosemary D.
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Eric R.
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steve W.
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Konrad K.
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Terry R.
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CHRISTOPHER C.
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james L.
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Todd B.
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Erik N.
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Cheryl T.
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Sharon M.
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Darryl J.
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JEREMY G.
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Joel Z.
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robert O.
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Lori P.
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Never informed of reservation being moved to this location from another. Took precious time off of moving. The people who run it were sweet but never really fully took responsibility for not informing us properly of the move

Terry R.
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Guide said 10' truck big enough for a 1 bedroom apt. (No way). Had to return couple hous later after realizing I needed a larger truck.. ended up paying $25 unnecessarily if on line information recommended a larger truck for living room and a 1 bedroom. 10' truck ok for dorm room or efficiency apt ONLY .

TERRY R.
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Start truck rental with a full tank. (Same as car rentals).

Jaime F.
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The people were lovely to deal with. Very quick in and out. Easy and that's what you want.

Randy A.
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Joel Z.
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Bob P.
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Excellent service!

Eric W.
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ROY R.
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The truck was in excellent mechanical condition and clean.

Nydia F.
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Michael P.
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ANDREA R.
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Nothing to improve! I was able to rent the truck I needed, pick up was an easy location as well as drop off. Truck was clean as a whistle

Sherry W.
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vince T.
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JENNIFER N.
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Great and friendly service.

Lee R.
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Heidi C.
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connie M.
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Very nice management staff, made the experience good.

JOSE M.
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MARIA M.
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Lady that helped me (sorry I forgot her name) was very adamant about re-cleaning the vehicle again by hand even though she already swept it. She was very polite, very helpful, and very customer oriented. However, I was upset to see that U-Haul itself does not offer a military discount.

THOMAS B.
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JOHN F.
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bill L.
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Uhaul give a refund for unused boxes. This is a Uhaul problem that they need to work out with their dealers. I can understand Hinnerschietz for not giving me a refund, because I didn't buy the boxes from them, and they are a small Uhaul dealer. I bought extra boxes of different sizes because I didn't want to repeatedly go back to the dealer for additional boxes. When I was done packing and left town the dealer was closed and I couldn't return my extra boxes. Now I am stuck with grand wardrobe, extra large, large, medium, and small boxes. I would rent from Hinnerschietz.

WILLIAM M.
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PATRICK O.
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CARLOS A.
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SCOTT S.
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Great people - friendly, professional and willing to make suggestions to make your move easier.

MARK D.
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Jim G.
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When I arrived to pick up trailer, no one helped show me how to hook it up or review it after I hooked it up. The billing/paperwork process went smoothly, but I expected that someone would help train me or show me how to safely connect the trailer to my vehicle.

Brian C.
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KEVIN S.
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I live in Bethlehem. Why did I have to go all the way across the Lehigh valley to pick up a trailer? Why wasn't a trailer offered in Bethlehem? The website made it look like I could rent one from a local site. Dr. Siddons

Jessica C.
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MATTHEW F.
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I just dropped it off here after hours. Was the best part of my rental.

Bob S.
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As always at this location all was great!!!

TARA H.
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We just did a key drop, but it was easy and there was plenty of room.

Dan L.
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THE LADY AT THIS LOCATION WAS VERY NICE.

George M.
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clear sign for U-Haul drop-off.

ROBERT K.
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Nothing I can think of

ROBERT S.
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Customer did not leave a comment.

susan S.
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Friendly and fair

JAMES S.
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I was told the unit was to be returned on Saturday before noon. I should have read the contract as the return day was Dec.19th, Friday.

STEPHEN K.
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JOLYNN M.
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Had no issues in renting, I would def refer friends.

Robert T.
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The folks at Hinnerschietz are great! Excellent Customer Service and I will recommend a friend. Thank you! Bob

james M.
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The people at Hinnerschietz are very friendly and helpful. We had zero problems with the truck.

Eileen S.
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This Location was wonderful and the staff amazing so helpful and friendly could not have asked for a nice experience. HOW ever the first location we were sent to at Getzes gas station was horrible the woman was rude inconsideted not help full and poor customer service we had to go to 2 different locations to pick up our truck that was not fun after driving up and going out of our way.. Also I believe you should not have getzes as a Uhau[ location they did not represent you well at all. This was the worst experience and would never go there again she was just horrible not happy we arrived at lunch time and not helpful very rude person. I would like to see them removed from your referrel service and more consideration for our time and trave.

John C.
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Woman behind counter said I had 175 miles included but found out when I turned it in that the paperwork said only 156 miles.

Dennis D.
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JEFF W.
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SUSAN N.
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Justin V.
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Very friendly staff

GARY M.
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Uhaul should check oil in truck and repair condition of tow dolly

Alan G.
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The people at Hinnerschietz Recon Inc are the best U-Haul representatives that I have ever worked with in over 25 years. They are professional, courteous, and helpful. They even gave me a ride back to my apartment after I turned in my truck. They need to be commended as great representatives of UHAUL!!!

Craig T.
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stop nickel and diming people!!! do it right!!! you used to be a good company! however your competition is taking better care of their customers!

andrea B.
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The employees were very kind and helpful!

ROBERT S.
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Very nice

MARIAN M.
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Thank you guys for being so great Happy Holidays..

CHRISTOPHER M.
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Kathy at the pick up location was extremely accommodating during the whole process. I would highly recommend this location.

VICTORIA M.
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Service was great, thanks!! :)

Robert M.
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Very friendly and welcoming environment great people to do business with

TONI L.
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Customer did not leave a comment.

JAMES W.
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Rosemary D.
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No one was available. But the parking lot was clean and there was plenty of space to park the truck.

Jack Z.
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You were very professional and quick to process my order, give advice, and help with scheduling conflicts.Thank you.

MIKE B.
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I reserved a truck at the Whitehall location. I leave 1 mile away. I got a confirmation e- mail but the day before my move they said I had to pick up the truck 20 miles away from my house. Supervisor said the girl making the reservation maid a mistake poor customer service. No compensation for my trouble I won't be back!

NEAL D.
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Check lights, Left rear signal and stop lite was out. COnnection needed to hook up lites to my truck was not available for purchase.

No reviews have been submitted for this location.

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