I reserved a trailer on Saturday morning. Sunday when I arrived to pick.it up it was on its way to Georgia some how. So luckily the poeple working the counter were helpful and sent me down the road to a gentleman that had to open his shop just for me. Then I get home and the app won't load and work and I was told by customer service the drop location I used 5 other times doesn't except trailers anymore and as I load up the trailer the location owner comes out to tell me he does still accept trailers and has no idea why customer service said what they said. I've used uhaul auto transport 6 times now 5 times with no issues at all but this experience was so bad I will never be recommending or using uhaul ever again. You technology and apps are only good when they work. I wasted 3 hours just dealing with uhauls mess ups.
Stone S
Meineke Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Emmaus, PA 18049
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No problems at all with my experience.
Douglas JFriendly person at the U-Haul counter, and he confirmed that my drop-off transaction was processed / recorded correctly in the U-Haul app which was e-z to do.
Robert CVery good
José MGood experience over all, worker was very friendly and helpful!!
Crystal B