The location was fine. It was the overall experience with uhaul that was awful. You all changed my pickup location one day before. Much worse, uhaul tried to change my drop off location from my reserved while I had the truck to over an hour from the one I picked. Then the phone representative was very curt. And tried to convince me I had to drive further. Next time I will use a different company. I'm done with uhaul unless you are the only choice. Second bad movebob R.
Customer Reviews for Hobart Discount Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment need to be checked before giving to the customer. My card was over charged by $113 because wrong mileage was entered for my rental. The odometer was also tricky. It constantly blinked. Glad I decided to take video when I picked up and dropped off vehicle otherwise I would not have been refunded. My son was overcharged at the same location which is why I took video in the first place. So glad I did.Nicole J.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.SUSAN C.
The parking brake was stuck but they blew me off. The ramp was broken. The passenger door would not open. This truck was DANGEROUS at best.Marjorie J.
Have moving pads and an appliance dolly available.Suzanne D.
Nothing. Personnel made my return easy and quick.Christopher B.
Listen to any remarks that the last customer said what was dirty and clean the windowChristopher B.
Bigger trucksONNIESHA B.
The service was excellent.gILES S.
Reserving for U-Haul was unsatisfactory... Book in one location then they sent me to another location... Then tried to send to another location that was in the state in to me. I was forced to get a smaller truck that did not fit all my stuff. Over all my experience was very discomforting. The Hobart location were very good people to me.Marlin V.
Customer did not leave a comment.Diane K.
Nothing, maybe explain how the rental goes, it was my first time and I wasn't aware. The staff were really nice. The truck wasn't new but was acceptable. I would recommend this facility and use them again in the future.tANYA F.
Customer did not leave a comment.PAMELA M.
Very satisfiedGary H.
Customer service was ghetto. Workers were eating while servicing clients. Loud and obnoxious. Lazy and sluggish and took forever.SHUNTALE S.
Customer did not leave a comment.DIANE S.
Customer did not leave a comment.Alexander M.
Customer did not leave a comment.Laura C.
Very friendly peopleHUGO N R.
I was charged for a dilly I never had, I was over charged and I still have not received my refund for the over charge i will be getting a lawyer for the inconvenience.KAMAL H.
Customer did not leave a comment.Anna B.
The customer service representatives need to be more professional. Also, I ordered supplies to make my move run smoothly only to get to the location and my supplies were not available. I was overcharged for gas called to complain was told I would have someone reach out to me to no avail. Just a bad experience ever.Eloise L.
#1 they didn't explain the process to use the link! Secondly I was overcharged fees for going locally...I was told it would be 34$ they ended up charging my card 127$...DEWAN C.
Everything was great!!Leslie T.
Customer did not leave a comment.Japheth T.
The equipment we ordered was not available. They sent us to another location to collect and they did not have the equipment either. Very poor service. The location of the Hobart office is terrible. I felt unsafe there and it was only 11am!SUSAN F.
Regional office needed to do a better job of scheduling trailers available at the location you rent from. I paid an extra $19.00 because the regional office did not have trailer in the right location. Called with less than 24 hrs to change pick up is not acceptable. Hobart was not the issue, it was the regional scheduling.Steven D.
This location was great. I was originally supposed to pick up in Gary at Second a Chance on Melton Rd, the authorized representative refused to give me the key after I checked out truck on my phone he would not listen to you uhaul red who tried to tell him to give me the key. He called the police and said he wanted me off the property for failure to give him my drivers license. The police said I could be arrested for trespassing g and although they heard uhaul rep say give me the key and they could clearly read message on phone screen I was had to leave without truck. It took 3hrs by phone to correct this with an agent who sent me to this location. It cost me more gas mileage due to travel distance. I would like a district manager to contact me for further compensation and Uhaul rep should not have vehicles if he's going to make his own rules and threaten to have people arrested for renting equip that on his property. His reply when I refused to give him my ID a second time was, â€œthis is some bullshit get out of my store, I refuse to go business with you.â€ He would not contact Uhaul and I had to resort to using my cell phone. Please follow up with me at 219/292-1622Virni W.
Customer did not leave a comment.john H.
Services were very unprofessional.Tamika C.
The lady at Hobart Discount Motors (I wasn't able to catch her name) was one of the nicest, most friendly, and pleasant people I have ever dealt with. We were moving my aunt out of state, and it was so good to deal with someone kind in an unfamiliar place so far from our home. We will most likely never be back in Indiana, but I would recomend Hobart Discount Motors to anyone that needs a U-haul rental.Tony H.
Customer did not leave a comment.christina T.
Customer did not leave a comment.Tanya J.
Customer did not leave a comment.Raymond D.
The location opens exactly at 10am Good work ethic arrive earlier than the time of opening Don't arrive before the time of openingVirgia W.
Customer did not leave a comment.mitch V.
Have services like hitch or wiring installations availablejAMES G.
Customer did not leave a comment.Michelle K.
Customer did not leave a comment.RAMAZAN B.
Customer did not leave a comment.maxwell L.
Everything went well in returning. Uhaul is a great companyMichael G.
Everything was perfect! ThanksBrian S.
Customer did not leave a comment.Shellene W.
Customer did not leave a comment.Samuel L.
I had to be diverted from my original pickup location to this one. Not only was it a later pickup time, but I then had to wait for a truck for an hour +, because of a mix up. Even though it was a complete debacle, the staff was very helpful, and accommodating.Jack M.
They were very helpful and easy to get to and very nice to work with.linda C.
Customer did not leave a comment.SANDRA J.
They should have vehicles in top shape before they send out with customers. Picked up van drove. 5 minutes down the road and the windshield wiper on driver's side. Was not helpful at all; told me to call 1-800 number. Also told they were short staffed. Not happy with their service at all. Then on way to drop off; the other blade broke. It was a wintry mix of precipitation that day.Helen S.
EXCELLENT SERVICER GOOD PRICESJUAN F.
Make sure check engine light isn't on, make sure the back is clean, accurate read gas after vehicle is returned. Make sure horn works. Generally my experience had so many issues it wasn't very dangerous driving this truck.Mark T.
Customer did not leave a comment.Charles S.
The staff was extremely helpful and friendly.Vincent N.
I also left my iPass in the truck with in the 15 minutes on the phone and they key was already put in drop boxbill S.
The customer service was terrible and they didn't even give me a receipt when I turned the truck in. So I had to go thru and investigation and a big fat headache just to get my refund. If you can use another location I recommend that. I've used Uhaul many times and never had such an awful experience!Chelsea H.
THE APP IS TERRIBEJulia L.
Customer did not leave a comment.nancy-nicole C.
Customer did not leave a comment.tamika G.
It was disgusting and I will never rent from here again. The trucked reeked of smoke, their was a lighter sitting in the dash. Everything I was stopped I smelled something burning and it said the oil needed to be changed. Who knows how long that was on for. There were beads all over the floor. There was less gas in the tank than the paper was showing and when I did sign my paper work, good thing I've done this a few times cause the employees didn't read anything to you. I just wouldn't recommend renting here.Matthew G.
I understand it's a truck for moving. When you say clean and i left the truck exactly as I picked it up and then you charge me 25$ for cleaning is obscene. I didn't leave any boxes etc in the truckVicstachia T.
The process was simple easy and quick, and I would recommend this location to anyone!Leandre W.
Dropped off before they opened. Had called the day before to notify we were doing so. They put us clocked in an hour and a half after we dropped the keys in the dropbox which put us into paying an extra day. Then, showed gas under what it registered. Had to deal with U-Haul corporate to straighten it out and finally got extra charges removed from my credit card. Corporate was absolutely wonderful to me in getting charges removed.Pam H.
Customer did not leave a comment.Terry W.
They are very nice and know what they are doing. 2nd time in a few months that I rented from there and it has been very easy in and out both times for check in and check out. No surprise fees or anything.james S.
Not happy was over charged on travel trailer which I returned on time cause had to keep truck longer and was told gas had to be half a tank which was highlighted and I did and was charged gas. So called uhaul now gonna take 3 days to fix it when I was told by uhaul I was only to be charged 240.00 extra 406. Dollars was taken out my account. In happy costumer for sure and my friend is renting from you to move from Nevada to Wisconsin will have to call her to let her know might be better to go with Penske never had problems when I used them to move to Nevada from Chicago.Tammy B.
Nothing was ready They have me the Dolly's to put in truck myself Never had place do that. They do it for utim F.
Customer did not leave a comment.Kathy M.
Great location easy check outSHAWN F.
Customer did not leave a comment.melissa G.
Everything went well. Pick up and drop off were great. In and out.james S.
Very nice customer service excellent teamDOMINIQUE L.
Took too long to complete rental process due to requiring me to provide contact info that was immediately verifiable. Would have been better to know this would be required in advance so I could notify some friends or family.Ramon R.
Customer did not leave a comment.karen R.
Customer did not leave a comment.Holly D.
We did mobile check in but the owners were walking through the lot when we were there. They were very nice and approached us asking if we needed help with the check in. Lot had many U-Hauls available and our truck was ready to go right away.Kevin C.
need to train new girls on the use of computer. Need to fully educate client as to costs, such as cost of insurance, which was optional....I was not notified of this fact.lynda K.
I did not rent this truck. My identity was stolen. I live in, and is presently in Houston, Texas. I have never been to Indiana! I tried to report this to the rental company but they were not interested!toney C.
Customer did not leave a comment.Edward M.
Keep up the good workMelvin P.
Customer did not leave a comment.Kurt H.
Customer did not leave a comment.josh B.
Happy with service...Thanks a lot...customers service was greatLATAURA J.
Customer did not leave a comment.wendy S.
Customer did not leave a comment.Kimberly R.
The only issue I had was the change in how the rental agreement was set up versus what I ended up signing. Overall $$ spent was the same but the $19.95 per day plus mileage and insurance that I had signed up for didn't apply. The lady that helped me out in Hobart is EXCELLENT at what she does.Kevin B.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.CLAYTON M.
Customer did not leave a comment.Minnie H.
Customer did not leave a comment.SHAWN F.
Customer did not leave a comment.Shannon H.
they didnt report that i turned your truck back in so im getting phone calls from you looking for your truck.kenneth E.
Customer did not leave a comment.Anita T.
Customer did not leave a comment.Alex M.
very pleasant experience, will do business again when neededMable H.
Customer did not leave a comment.Michael G.
The drop off was easy, and the staff was helpful.Ruby M.
Very helpful and informativeCYNDI S.
Great serviceSHAWN F.
Staff was very courteous and efficient. They gave clear help and instructions on trailer hook up and return.Raymond N.