Make it easier to get a drop off location. After waiting an hour on hold was transferred to another location that knew nothing about area. When I got to facility they had no idea why I was there and left me to myself to unhook the trailer. No receipt to show I had returned the trailer in condition I had rented it.
Elwood F
Customer Reviews for Holiday Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pickup and dropoff. Friendly staff.
Teresa SThe local vendor was fine but the online check-in procedure is bad enough that I’ll look at other rental companies before choosing U-Haul.
Michael BDid not have appliance dolly on site
Erick GI got charged for gas and over mileage when I had more gas than what it had when I got it and didn't go over mileage
Mikki BVery friendly and helpful attendant, but she was the only one working the whole place at the time. Need extra help for U-Haul pickups.
Greg PMaybe carry ratchet straps in store for customers purchase.
Abagail R