Customer Reviews for Hollis Unlimited LLC
(U-Haul Neighborhood Dealer)

795 reviews

220 Sunset Blvd Ste A   Sherman, TX 75092

(903) 487-0428

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(903) 487-0428

220 Sunset Blvd Ste A
Sherman, TX 75092

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Colby C. 
Rating:
4.0

Good location, pot holes on back side of building where you pick up is really bad. People are very friendly.

Roy F. 
Rating:
5.0

Excelent!!

Sandra N. 
Rating:
2.0

I originally requested a 4 hour rental, but was told that I could only use it for 3 hours. Plus, the app said I could pickup at 7am but when I arrived and began the process, I was informed that I had to come back 2 hrs later. No codes were provided for my on time pickup at 7am.

JEFF P. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Dana W. 
Rating:
5.0

Awesome location, Friendly Staff. Quick and easy every time.

David S. 
Rating:
5.0

Hollis unlimited had perfect hours for a Saturday and their customer service was 2nd to none

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Great service. TY

PATRICK L. 
Rating:
4.0

Everything was great

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Marcelo D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Great service. Easy in and out

Robert S. 
Rating:
3.0

The location of the trucks in relation to the key boxes was unusual and far apart, especially for a sketchy neighborhood.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Maria Z. 
Rating:
5.0

Uhaul is very overpriced compared to hertz and budget. The location was fine, but I will not be using uhaul again due to the pricing.

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Both pick up and drop off personal were excellent

Malcolm B. 
Rating:
5.0

I've rented at least 20 trucks over the years. This location was the best and most pleasant I've had to deal with. It was a flawless rental, owners were very nice and helpful. I would rent here in the future even if I had to pay extra milage just to get it from them.

James P. 
Rating:
5.0

Customer did not leave a comment.

nicholas A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing I can think of right now. I would like to mention how friendly and courteous the staff is at Hollis. Great service! I appreciate it!

William B. 
Rating:
3.0

Customer did not leave a comment.

Sheri S. 
Rating:
3.0

More friendly customer service I have used this location before and great customer service but I guess this time the representative that was helping me was not having a good day….

Mollie B. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

I dropped the trailer off after business hours using the online app. Very convenient and easy to use.

Jon S. 
Rating:
2.0

As a second hand store this is a nice place, but no for a uhaul center. IN picking up the truck the associate did not know anything about the truck, just it was on the side.

John M. 
Rating:
4.0

I made a rental reservation to include a furniture dolly. When I arrived to pick up my truck I was told they had no furniture dolly for me. The lady was not apologetic at all and did not provide any solutions to the problem even though I had the reservation showing that it was to be there. Made the moving of furniture very inconvenient.

Thomas K. 
Rating:
5.0

Great service here.

John S. 
Rating:
4.0

This was a smooth, honest transaction. I was very pleased this time.

CAROLYN M. 
Rating:
5.0

I love renting from here

JOEL K. 
Rating:
4.0

No hassle pick up, nice representative

KAREN A. 
Rating:
5.0

The two young gals were professional, curteous, friendly, and polite!

HAROLD T. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
3.0

Customer did not leave a comment.

RAY C. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL M. 
Rating:
5.0

trailer jack needed to be lubricated as it was difficult to fully raise; tie down ratchets needed to be lubricated as they were stiff and hard to operate

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
2.0

ended up not using it and still got billed

james B. 
Rating:
5.0

Customer did not leave a comment.

Irene G. 
Rating:
5.0

You guys were great no improvement needed..Thanks alot for your service...

Sandra B. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

SHIMEKA S. 
Rating:
3.0

Service was great

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Alexia R. 
Rating:
5.0

The staff was very friendly and helpful.

Kenneth M. 
Rating:
5.0

Everything was great nothing I can think of to improve on

Jeffrey M. 
Rating:
3.0

Online check in was a nightmare and took over 30 minutes. I will never use it again, and honestly after the experience if I can avoid UHaul I will. If, however, I am unable to find another brand of truck locally I will definitely only do an in person pick up.

John S. 
Rating:
5.0

The truck cabs are not meant for tall or larger people. I had a very uncomfortable ride driving from Sherman to Austin and then back to Shermin. My legs were very cramped as a 6' tall man. My brother had to move his left leg over to the middle of the truck because he has no leg room or comfort on the ride back. He is 6'1. I will not recommend U-Haul to friends or family in the future because of these reasons. Maybe I can find a better company that is more interested in the comfort of their driver and passengers instead of cramming the max cargo space. If U-Haul ever decides to re-design their trucks with a lot more room in the cab, then perhaps I would change my opinion.

Mark R. 
Rating:
2.0

The truck we received did not have a full tank of gas when we acquired it. We drove less than 10 miles, gas gauge barely moved, and then was charged a quarter tank of gas. I did not agree to the charge when I returned the equipment. Then yesterday i got charged anyway, without anyone reaching out to me. I was ripped off. Will never use this site again.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

I'm not going to recommend Uhaul to anyone.

Greg W. 
Rating:
5.0

The people are always friendly and courteous. They are the only place i rent from.

BILLY S. 
Rating:
5.0

I do not appreciate the method you are using for the gas "estimated use". Several years ago I rented several U-Haul trucks when the renter was expected to return the truck with a full tank, I think that method was much more accurate and "user friendly" than the method you are currently using. Ray Adam

gregory C. 
Rating:
5.0

Customer did not leave a comment.

Ethan M. 
Rating:
4.0

Excellent service from the staff

Michael R. 
Rating:
3.0

Advise customer that this location is closed on Sunday, would sure help.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Tracey R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Crystal G. 
Rating:
5.0

The ladies of Hollis were warm and welcoming. I was greeted instantly at the door in a very professional and welcoming manner and as an individual who had recently lost everything to an apartment fire, hence the U-Haul rental upon this instance, they were very sympathetic and accommodating towards my situation and went above and beyond in their service to make sure that myself and my family were taking care of. Is with great pride to report that this location and the individuals of it are a shining star amongst the service. The equipment was not faulty, well-kept and clean, and the maintenance on it was outstanding. Thank you so much to the wonderful individuals of Hollis unlimited for the service and compassion.

STEPHEN L. 
Rating:
5.0

excellent

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

GARVIN A. 
Rating:
5.0

Customer did not leave a comment.

Guy G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

JOHN PAUL JR M. 
Rating:
4.0

Customer did not leave a comment.

paul C. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

melanie M. 
Rating:
5.0

Both female employees that were there were very polite and helpful.

brentan U. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Nothing to add.

VICTOR H. 
Rating:
5.0

Customer did not leave a comment.

RHONDA D. 
Rating:
3.0

Customer did not leave a comment.

edward V. 
Rating:
5.0

Had issues with the online process and Hollis location took the time to help me get it all straightened out. I really appreciate some who went above and beyond to help us with out move

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Efficient Service...

ALBERT H. 
Rating:
5.0

Make the uhaul web page more user friendly.

Alexia R. 
Rating:
4.0

Pleased with their service and the vehicle itself .

Dennis M. 
Rating:
3.0

The assigned drop off was closed due to the Labor Day holiday. No other U-Haul shops were open in the area nor any that accepted drop offs. It would have been nice if U-Haul hadn't scheduled a drop off that wasn't possible. It caused me a lot of calls and waiting time on the phone to talk with U-Haul to get another option. Then I had to drive out of the area to a U-Haul shop that did accept after hour drop offs.

ERIC S. 
Rating:
2.0

Called back when I got home because the “service tire monitor system” light came on, and had a shake in the front end and I wasn't comfortable driving 1700 miles with it on. They told me to just drive it, it will eventually go off. Well it never went off. Even roadside and the regional office were not willing to help me. Truck was subpar from what I have rented before. I'll pay more and use Penske.

Jon N. 
Rating:
5.0

Customer did not leave a comment.

LETHA K. 
Rating:
4.0

Overall, a good experience. The Young Lady that set up the rental was having a tough time, but I understood. She was new to the job and still in training.

gary D. 
Rating:
5.0

You're doing a great job already.

Billy T. 
Rating:
5.0

Customer did not leave a comment.

Tanishia A. 
Rating:
2.0

Not very good customer service experience

walter M. 
Rating:
5.0

Customer did not leave a comment.

Rusty S. 
Rating:
5.0

Awesome people work there

Joel K. 
Rating:
4.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

Ladies were super nice. I would tell recommend to anyone.

Jamie P. 
No reviews have been submitted for this location.

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