To be sure, the young lady at the location, Heather was as kind and as helpful as she could be. That said, the overall experience of renting from U-Haul was terrible and expensive. For starters, my reservation location was moved from my first choice location. Okay no problem, the new location was only a couple miles further. When I get to the location at noon, per my reservation, the truck is there, but I am informed that the appliance dolly I reserved was not. Not only was it not there but wasn’t expected until 3:30. My reservation is for 4 hours… Three stops later I found an appliance dolly at Home Depot…for 4x the amount I would have paid for the dolly I had reserved! Then you have the gall to not only charge me $1.19 for every mile I drive (advertised, that’s fine) but then ALSO charge me for the fuel I used?!? What is mileage for?? My company doesn’t pay me mileage AND gas money!! That’s the point of mileage!! I’m not so naive that I think for a minute the price painted on the side of your trucks is close to a total cost, but for cripe’s sake, can you not dial it in a little?!? Feel free to reach out directly by email for any clarification you may need. I’d love the chance to speak to a human about this.
Kirk B
Wash Zone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sherman, TX 75090
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Always excellent customer service.
JIMMY SExcellent
Mary JI've always had a pleasant experience with Uhaul locations. This was my first time at this location though and the check in process was easy enough but the lady at the counter was rude and burdened that I was there to grab the key. Will not be back to this location and will never recommend it to anyone. Other than that the truck was great. Thanks!
AMANDA BGood experience. No issues and truck was excellent.
Eric A