Customer Reviews for Home Again Consignment Shop
(U-Haul Neighborhood Dealer)

346 reviews

830 18th St   Charleston, IL 61920

(217) 345-9565

Location Hours

  • Mon-Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 345-9565

830 18th St
Charleston, IL 61920

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Philipp F. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

ROSARIO P. 
Rating:
5.0

Customer did not leave a comment.

TYRESHA S. 
Rating:
5.0

Customer did not leave a comment.

LAURA H. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL B. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
3.0

Truck floorboards on driver side had mud from shoes. The truck leaked water from the driver's door and the truck sounded like it was going to blow up. I really don't think I should have any extra charges started I had 54 miles left Charleston went straight to my house and filled the truck up and straight to U-Haul I don't see how we went over on miles. I don't usually have a problem with U-Haul but this experience wasn't the best

John H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Nothing. Great job!

Robert B. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
4.0

Customer did not leave a comment.

Joshua A. 
Rating:
1.0

This was literally the worst moving experience I've ever had! I made my reservation for a 9' cargo van. Went there to pick it up, no one was on site to give me the combination for the keys so I had to run home, call customer service, then went back to the site. When I got back to the site 2 gentlemen had my keys to the van and I had the keys to their teuck in my lock box, thought all was well after that, nope! Went to return the van, it said i was entering in a lower amount of miles then what I started with.. somehiw got charged for 2 vehicles. which niether even matched the vehicle number of the vehicle I even rented! Thrn they tried to say i drove almost 300 miles whej the town I moved to is only 8 miles away. Then they changed it to almost 200 miles.. Worst customer service I have ever dealt with and I will NEVER use uhaul again nor will I ever recommend!!

Valerie F. 
Rating:
5.0

Friendly fast service

Trevor T. 
Rating:
5.0

Your app didn't work with my phone the site couldn't find me at the pick up or drop off but the fellow that helped me was super will use your service in the future

David R. 
Rating:
5.0

Great experience, nothing to improve

Holly P. 
Rating:
5.0

The personnel worked quick and was very friendly. Excellent service.

ALLAN P. 
Rating:
5.0

Customer did not leave a comment.

NIESHIA J. 
Rating:
5.0

Great service

ted V. 
Rating:
3.0

Customer did not leave a comment.

MICHEAL B. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
3.0

Nothing at all. Everyone was friendly and helpful. WILL USE IN FUTURE-AUGUST.

Towanda J. 
Rating:
3.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Clean windows

janet R. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Absolutely love this family owned business!!! Very friendly, and fantastic customer service!! Will be back to rent a truck again VERY soon!!!

travis S. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
4.0

This location is ran by an older guy who is a little slower and a younger person When getting the app open and everything done but very friendly and respectful. We actually picked up here after ace didn't have our reserved rental available. And the location is nice and open and clean for pick up and drop off. We normally rent trailers and car dollies every few months or so. This will always be our preferred location for our uhaul needs and our recommendation for others. This store is in a small community area so quality service like his is what will keep business and loyal customers around here better than flashy and quick service.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
2.0

You can make the cell phone experience simpler. That was the most frustrating and unsuccessful attempt I ever had trying an on line service. Eeeeeech!

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Stacia L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
3.0

Customer did not leave a comment.

Ervin H. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
4.0

Customer did not leave a comment.

GARRY E. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
1.0

I dropped off after hours, the parking lot was dark, the only light came from the gate area and it was very faint. I worried for my safety as I was going through the return checklist... There could have been anyone hiding in the shadows and I would have not seen them there.

Amy Y. 
Rating:
4.0

Customer did not leave a comment.

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
3.0

The truck's rear lighting was not grounded. It caused me to be pulled over and I had to wait 8 hours before a mechanic could come out for repairs. I don't think this is Home Again's fault, but Uhaul's.

John C. 
Rating:
5.0

The truck was not available at my requested time. It was 2 hours later.

David W. 
Rating:
5.0

The staff was super helpful and friendly !

Tamecia W. 
Rating:
5.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Customer did not leave a comment.

Stacia L. 
Rating:
3.0

It was an hour and a half from my preferred location.

Laurie H. 
Rating:
5.0

Had a good experience overall. My only issue was that I was given a 26' truck when I'd ordered a 20'. I understand equipment availability issues, but it was more difficult to maneuver a larger vehicle in addition to having more difficulty securing my things. Employees at store were very friendly and helpful and the rental process went smoothly.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth R. 
Rating:
4.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Lane C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

cara C. 
Rating:
3.0

Satisfactory

Jamiu A. 
Rating:
3.0

Customer did not leave a comment.

scott B. 
Rating:
5.0

Customer did not leave a comment.

Jody S. 
Rating:
5.0

Customer did not leave a comment.

adrian S. 
Rating:
5.0

Great customer service.

Mark B. 
Rating:
5.0

Great people!! Love the service there everytime!!!!

travis S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

The order I placed had no mention of being relocated from 1 mile from my house to 55 miles away. Had to drive 110 miles total just to get the truck. Didn't find that out until 1 day before i had to move. Used 1/4 tank of gas just to get the truck back home, and received the truck with 3/4 gas total. I returned the truck with a full tank and got no compensation what so ever. Everything that i approved and uploaded had no record when i arrived at the pick up location. All of my scans that i did on UHauls website did not appear for them at all. The pre check was pointless. Then 4 hours later i get a call from uhaul saying i missed my pick up time and if i still wanted the rental (as i was driving to another state) so apparently nobody knew what i had reserved. Overall it just made for a very thrown together experience that I paid $1600 for and made a very far move very stressful.

Louis B. 
Rating:
1.0

I didn't ask for a Dolly or used any furniture pads but got charged anyway. The truck was a piece of crap. Driver's door only opened from inside, passenger seat belt didn't work! You need to take dollies out of truck. Didn't know pads or dollies were in there until got to Mattoon! Didn't use either. Sucks that I get charged when I didn't ask for or use either! Won't use U haul again.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Kenton M. 
Rating:
4.0

excellent service

Kevin D. 
Rating:
4.0

The truck could use some improvement. The door handle came off during use. The sun visor also came off. The truck had a smell also. The boxes are expensive. The staff was very friendly. The location was clean.

Amanda M. 
Rating:
5.0

I was impressed with the options we were presented. The one we chose worked out beautifully. I couldn't have asked for any better service; it was top notch.

Gayle S. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Floyd M. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Customer did not leave a comment.

Harry L. 
Rating:
5.0

Everything went smooth! Thank you:)

David P. 
Rating:
5.0

Customer did not leave a comment.

Leila M. 
Rating:
2.0

Due to office error, ending mileage from previous renter was incorrectly recorded. At destination, we were told we'd have to pay for an additional 948 miles.

KERRY F. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
Rating:
3.0

Better inspection of equipment. Replace tires when they get old, worn or out of round.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

They were cordial & professional, inside trailer floor was broom swept by customer before loading. Had difficulty unhooking ball hitch on trailer and a quick lesson when hitching on unhitching ball hitch would have been beneficial. Fortunately another customer was there after hours to help unhitch. Thank you and God bless!

Steve B. 
Rating:
5.0

Customer did not leave a comment.

travis S. 
Rating:
4.0

Customer did not leave a comment.

Gary K. 
Rating:
4.0

I reserved a specific length of unit, specific pickup and drop off locations more than 30 days in advance. 2 days before my requested pickup I am told via phone call that not only the unit but both requested locations were unavailable. I therefore had to drive to the next town to pickup a much smaller uhaul, take it back the opposite way, and then had to drive an hour back to the drop off instead of having it one way. This will be my last move with the company

Aaron R. 
Rating:
5.0

The employee was very nice, explained everything to me..i would definitely use UHaul & Home Again in the future. I would also recommend family & friends to go there!

Bobbie P. 
Rating:
5.0

Good service

GERALD A. 
Rating:
5.0

Excellent customer service! U-Haul was ready to go and it was easy to arrange for pickup and return.

ERIN W. 
Rating:
4.0

Customer did not leave a comment.

Kathleen T. 
Rating:
3.0

As I tried to pick up the truck early on the app, I could not! I spent an hour on the phone with customer service, and had to wait an extra 2 hours to pick up my truck.

Gaylord W. 
Rating:
4.0

I was forced to change my order 3 times and because the size of truck I really needed was not available I took a smaller one being reassured that it would be fine, but my possessions almost didn't fit. I also could not pick it up at my preferred location so I had to reschedule my movers. It was very frustrating.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

cheetra H. 
Rating:
5.0

Owners very helpful to get equipment and adjust for winter weather.

Bryan C. 
Rating:
5.0

Great people

SHAUN R. 
Rating:
5.0

Customer did not leave a comment.

SAM D. 
Rating:
5.0

Extremely nice, friendly, and helpful.

Brad B. 
No reviews have been submitted for this location.

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