Customer Reviews for Home Again Consignment Shop
(U-Haul Neighborhood Dealer)

502 reviews

830 18th St   Charleston, IL 61920

(217) 345-9565

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(217) 345-9565

830 18th St
Charleston, IL 61920

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Clinton F 
Rating:
5.0

Customer did not leave a comment.

Trevor K 
Rating:
5.0

The 24/7 app is VERY difficult to use. It takes a long time to load and is not very user friendly.

Phoebe C 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

glenna g 
Rating:
5.0

I was trying to hurry and get all my stuff in the U-Haul Sunday night so I could get it back by Monday morning, but I was so exhausted and it was so dark that I needed an extra day, really just an extra few hours. The staff was understanding and extended my rental. I do wish I had realized there were lights in the cargo area. I might have been able to finish it that night.

Leon M 
Rating:
5.0

Nothing.

Steve P 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Great Service. The guy helping me out was having software issues both times so that slowed things down a little but other than that everything went very well.

Denny M 
Rating:
5.0

Timing and gps location. It took forever for the gps system on the U-Haul app to recognize that I was at the correct location for pick up

Adam M 
Rating:
4.0

The end mileage recorded was a couple miles more than when I dropped it off. I'm guessing they moved it to another location then recorded the mileage. Cost me about $2.00 because of that.

Jerrod M 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

Customer did not leave a comment.

Alexis M 
Rating:
5.0

Customer did not leave a comment.

Graciela F 
Rating:
3.0

When does drop off point and they sent me to a different address to drop off the van not very helpful.

Christine S 
Rating:
4.0

Very nice people to do business with. HIGHLY RECOMMEND

RAY P 
Rating:
5.0

Customer did not leave a comment.

Genni R 
Rating:
5.0

All went very well. Great experience overall.

Mark B 
Rating:
3.0

Customer did not leave a comment.

Alexander F 
Rating:
5.0

Customer did not leave a comment.

Josely C 
Rating:
5.0

Perfect truck for my move, clean, drove well, and really great prices.

Dakota P 
Rating:
5.0

Actually nothing, the service was excellent, the only thing you need is for the car to have speakers to listen to music and then the trip won't be so boring.

Jose R 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Customer did not leave a comment.

Adam F 
Rating:
4.0

Customer did not leave a comment.

Terry C 
Rating:
5.0

the guy is nice and patient good place to choose for your uhaul need.

Charles L 
Rating:
5.0

Always very friendly and helpful. Never any surprises or added fees. Have used before and will use again.

Robert E 
Rating:
3.0

Customer did not leave a comment.

Matt H 
Rating:
5.0

Very helpful, friendly service! Highly recommend.

Sheryl I 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Justin C 
Rating:
5.0

They were wonderful. Very helpful.

Louise V 
Rating:
5.0

Customer did not leave a comment.

Bertha A 
Rating:
5.0

Customer did not leave a comment.

Heath S 
Rating:
5.0

Customer did not leave a comment.

Raymond H 
Rating:
5.0

Customer did not leave a comment.

Antario S 
Rating:
5.0

This location was great BUT customer service and the app both where horrible. We were almost a hour late getting the truck due to the app not being able to locate us. Then once on the phone with the FIRST customer service person she helped get the app going and then I asked her nicely to stay on the phone with me until I was able to get the key and she stated "we are NOT allowed to stay on the phone" then hung up on me. Was still NOT able to get the key so had to call back. The young man who took the call was wonderful he worked with a lady who was on chat with us also who was trying to verify everything. They done amazing. They didn't give up until we had our truck. The young lady adjusted our truck return time since we were a hour late getting the truck. The young man on the phone was very pleasant to talk to and extremely helpful.

Melissa H 
Rating:
5.0

Customer did not leave a comment.

Leah A 
Rating:
5.0

Customer did not leave a comment.

dale w 
Rating:
5.0

Very helpful staff at the location!

Clinton F 
Rating:
1.0

Open before 10:00 Am.

Ted B 
Rating:
4.0

Worked with us to deliver truck later

Bea S 
Rating:
4.0

Suggest looking at app before getting vehicle. Make sure last customer fills the tank.

Mary A 
Rating:
5.0

The staff was exceptionally helpful and assisted us with transitioning to a larger truck when we needed more room. They turned a stressful moving day into a smooth process!

Ryan C 
Rating:
5.0

By far the BEST Uhaul rental location I have ever dealt with! They go above and beyond to help the process be smooth!

Teresa D 
Rating:
5.0

Everything was Great

Brad M 
Rating:
3.0

Everything was fine except the U-Haul had the engine light on and it ran roughly. I recommend it be serviced. But the overall experience with home again and it's staff was positive.

Cameron B 
Rating:
5.0

The app is a problem. It kept stalling, shutting down, timing out, etc. My truck was wonderful and the employees I called/messaged were very helpful, this location is great, I just had a hard time with the app is all.

Dallas S 
Rating:
5.0

Returning the car dolly was quick and easy. They were very pleasant.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Manuel C 
Rating:
5.0

Customer did not leave a comment.

Lori Q 
Rating:
5.0

Excellent customer service! Very helpful and courteous!

Toby S 
Rating:
5.0

Didn’t have a dolly which I was expecting, and had ordered, but you would think would be a standard item for a moving truck.

Elizabeth W 
Rating:
4.0

Do maintenance on the truck it is a gas hog in the front end vibrated and a lot of play in the steering wheel

karen M 
Rating:
3.0

I did not see anyone f2f. But called about the drop off and they were really nice and gave directions and advice on the drop Off without me asking. Unlike the pick up they seemed interested in making it a good experience using uhaul.

Brian K 
Rating:
3.0

Customer did not leave a comment.

Alan B 
Rating:
5.0

Customer did not leave a comment.

Dennis P 
Rating:
5.0

Customer did not leave a comment.

Marko G 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

Extremely helpful and very accommodating.

Larry H 
Rating:
5.0

Customer did not leave a comment.

Jon C 
Rating:
4.0

Customer did not leave a comment.

Jaclynn C 
Rating:
4.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Customer did not leave a comment.

Melissa B 
Rating:
2.0

The mobile check in service does not seem to work at this location. This is the 2nd time I have rented a uhaul from this location and the 2nd time there were considerable issues. My reservation was at 9am and did not get my uhaul until closer to 11am. The location's internet was down, no uhaul employee was there, and the shop owner had to try and create a new reservation from his phone. The Uhaul website never allowed me to complete pick up. An alternate location was never offered. Additionally, we found out that the appliance dolly I requested was not in the truck and the store owner had to hunt one down. He advised the building was supposed to be closed, but he was there to let internet workers in the building. At drop off, there was a uhaul employee who was helpful, but unsure he was aware of the significant issues earlier.

John G 
Rating:
5.0

Customer did not leave a comment.

Erin B 
Rating:
5.0

The staff was very helpful and pleasant

MARTHA M 
Rating:
5.0

When I called to verify I could pick up early using self checkin, Steve was very helpful and friendly. I felt very comfortable doing business with him!

Thomas H 
Rating:
5.0

NothingNothing!

Arthur C 
Rating:
5.0

I would recommend Home Again Consignment Shop to everyone because they are friendly kind and treat customers well above all very clean.

Klessa A 
Rating:
4.0

The online booking system and pick up needs tweeked. My reservation wasn’t linked to my account-had to call the 1890# to fix. -At pickup again had to call because it wouldn’t work to just complete online

Michele H 
Rating:
5.0

Customer did not leave a comment.

Julia E 
Rating:
5.0

Customer did not leave a comment.

Louann S 
Rating:
5.0

Customer did not leave a comment.

Julia E 
Rating:
4.0

Customer did not leave a comment.

Serena H 
Rating:
5.0

Customer did not leave a comment.

Julia E 
Rating:
2.0

Customer did not leave a comment.

Amanda B 
Rating:
5.0

Customer did not leave a comment.

Janice C 
Rating:
5.0

Link sent for after hours return would not complete the return. Booted out after pic of odometer. Not sure if it's a website or a link problem?

teresa d 
Rating:
5.0

The mileage on the paperwork reflected a difference, the clerk was supposed to change it, but when we returned the van, I noticed that it was not changed

Alvin J 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

Steve and his team are very respectful and are willing to work with us every time.Thank you

steve e 
Rating:
5.0

Only thing is the app is not good. Couldn’t find my order number so wouldn’t let me do that on the app date I dropped of rental after hours

Elyssa` M 
Rating:
5.0

Customer did not leave a comment.

Manuel B 
Rating:
5.0

Customer did not leave a comment.

Grethen B 
Rating:
2.0

Wasn’t supplied with extras I ordered and had to return later to get them out of a dirty storage area. Furniture pads were dusty and balled up and dolly wheels had chunks missing.

Nicholas S 
Rating:
5.0

Amazing people and super helpful. If you need a uhaul, then these are your guys.

Michael C 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

N/a

Steve E 
Rating:
5.0

Customer did not leave a comment.

Melody W 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
3.0

Very poor Uhaul company logistics. Cannot tell you the pickup location until day before pickup time. Location could be 50+ miles away. Driver's side tail light out, even though person said all was okay when checked. Trailer roof damaged with cheap attempted repair. Trailer leaked and some items damaged. No spare tire, have to call Uhaul and wait for someone to come repair it. No trailer tongue jack. Cannot unhook trailer from car after loaded. Very poorly operated company. Not the local franchiser's fault, mostly company policy.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Hazel W 
Rating:
4.0

Customer did not leave a comment.

Ronald M 
Rating:
4.0

Great experience but for… windshield was dirty, vehicle’s washer fluid was empty. Inside of windshield was in need of cleaning also.

Jay H 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
5.0

They were very friendly and extremely helpful I would highly recommend this U-Haul dealer.

Gregory R 
Rating:
5.0

Customer did not leave a comment.

Rich J 
No reviews have been submitted for this location.

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