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IVAN D
Customer Reviews for Home Basics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Germay TThe attendant was very helpful and very flexible. I will definitely be using this location from now on!
Susana vSure nice person to deal with will rent from him again
Franco DYour service is excellent and suits all customers
Abdelaal AExcellent product. Fast and efficient service. The manager was charismatic, patient and helpful.
Philip STo me everything was perfect, the booking was intant and return was very simple - this location is absolutely good at what its doing
Victor AI fill up the fuel but after that they charge me for fuel.
Sahil SThere is no location named home basics...I wander around 1 hrs in parking lot and in complex to find that location.
Mihir PAll good
Aleksandr PSo far so good 👍 Thanks for everything
Chi hIt took a bit of time to take all the pics etc but well worth doing rather than dealing with a busy individual. The combination lock was a little stiff but all went well ... just follow the steps one by one. The return was challenging at this location. At first I thought I had to relock the key in the back of the vehicle but then it said put key in lock box which took awhile to find and then the lock can't go into the lockbox. So it did not explain what to do about it or I missed the info. Bc I had already locked the vehicle and no longer had the key, I put it in the back of the van with the door closed ... but next time it will be quicker and I love the idea that I can pickup off hours.
alexandra fThe location is very accessable and easy to get to. Lots of parking. The only issue is the return process, there are lots of other vehicles packed in a tight lot, it's difficult to manoeuvre a vehicle back to the original parking spot. The management was onsite and offered to park the vehicle for me if I needed help, but I wasn't sure how that would affect my mobile app check out process. I didn't want to risk anything.
Kelvin MHave a little office for customers to wait.
Thani MThese guys are extremely professional helpful and just understand people 10/10 keep up the good work lads
Jean-Pierre WThank you for helping me
HARBANS BNothing
Martha HEverything was swift and seemless. The vehicle was neat and clean. The whole experience was great. I’d recommend it anytime anyday.
OLATUNDE OCharged me cleaning fee and I submitted photos of trailer clean
OEKIN Y