My experience with this place was disappointing. The van was very old and dirty, and the fuel indicator wasn't working properly. I put $25 worth of gas for a 50-mile trip, but I was charged an extra $35 for gas by them. This was frustrating and unexpected. Overall, I wouldn't recommend this place for your moving needs.
Tika B
Customer Reviews for Home Essentials
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me way to much money
Cristian MStaps inside the truck to tie moving
Vamsi KGreat experience. Super people to work with.
Kim TNot told to go behind the building. Lot was dark and secluded. Then put in charges that were not correct.
Joan HGreat service
Pablo MEverything was fine.
Josephine mWas doubled charged. The lady said she would fix so I hope is resolved soon.
Richard RResponsive and very courteous staff.
Dennis MThe sales person did not come out to truck to check it in and did not verify fuel amounts at drop off and I was charged
Brenda MHave Representatives that give a care about their equipment and the people whom are using the service based on the U-Haul reputation, not everyone who rents your named equipment is promoting the standard you may think
Donald BWhen reserving equipment please state that there will be a deposit requires on the website. I did not know that a deposit was required until I picked up the equipment.
Jose MMaybe a Uhaul sign visible on the store front that can be seen from entering the shopping center. Google directions lists the wrong building. Other than that everything was smooth.
Joshua RThe van was falsely advertised as a different vehicle. Then it was filthy inside. Then the person that rented it to me assured me my queen size mattress would fit vertically in the back. It did not. Then when I got back to turn the vehicle in I stood there discussing my issues with them and they failed to check the vehicle in on time and charged my an additional day. When I saw this on my emailed receipt I called immediately and spoke with Abraham and he assured me he would issue a credit/refund for the additional day. I found out today speaking with your customer service that did not get done. He also said he would have someone from Uhaul contact me on Monday. That also did not happen. We ended up having to rent another trailer yesterday to complete our move since we could not get all we needed into the van on Saturday
Kimberly BThe truck share check-in is a complete and total disaster. I ended up bailing on the check in, and went inside to deal with staff on-site.
THOMAS LSmelled like bums were fucking in the sun
ANGELO QOverall an excellent experience. The whole transaction was under 90 mins.
Jerman K