Customer Reviews for Honore Storage
(U-Haul Neighborhood Dealer)

74 reviews

3215 W Lawrence Ave   Chicago, IL 60625

(312) 267-0338

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(312) 267-0338

3215 W Lawrence Ave
Chicago, IL 60625

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great place. Clean, nice freight elevator and well lighted.

Karen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAVI A. 
Rating:
5.0

Customer did not leave a comment.

Elianna D. 
Rating:
5.0

You don't have to do anything

hassan A. 
Rating:
4.0

Clerk was very helpful and friendly

Shawn M. 
Rating:
5.0

AWESOME team there . ENJOY THE SERVICE.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
5.0

The website was having issues. I couldn't log in to extend the reservation and had to call, almost a 30 min wait. The site recognized my device (my name was on the screen) wouldn't accept my password and wouldn't send a reset code to my phone or email. I was worried about the return process because of the log on issue, but that worked out fine without logging in.

MICHAEL G. 
Rating:
1.0

Customer did not leave a comment.

JUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

KERRY P. 
Rating:
3.0

The door was jammed and wouldn't open so I couldn't get the couch into the van. Before I came back, I filled up the tank completely with 5+ gallons of gas even though I only went 7 miles total — but they said it was full when I got it (not true, it was 7/8 full when I got in. We had to bring the uhaul back without using it to transport anything and they wouldn't even refund or let me reschedule a ride. The back door was unjammed when we got back so they just wrote me off entirely. Extremely angry and ripped off.

STEFAN B. 
Rating:
1.0

Have a better mobile experience that is backed up by an agent that is present during normal business hours. Also have the people that answer the phone, when you cant reach agent at the business, be able to close out the transaction.

Oscar V. 
Rating:
2.0

Odometer wasn't working so couldn't complete the virtual checkin. Was then on the phone with U-Haul customer service for an hour and a half, with 75% of that time being on hold. Failure of service at the location and with U-Haul corporate / customer service..

JOHN O. 
Rating:
5.0

Mileage was a bit tricky .

BENIGNO L. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

PEDRO C. 
Rating:
4.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

Elle R.  |  Overall Experience 
Rating:
5.0

Jennifer was excellent! I had screwed up and rented a 10' truck when I needed a 15' truck and Jennifer came through with a replacement. The truck itself was excellent; perfectly aligned - except when parking it felt like I was driving an SUV. Please give Jennifer a raise!

ROBERT M. 
Rating:
2.0

They charged me for fuel when I returned it to exactly the same level when I rented. They also have a very young person there that was confused by most of my question.

Isabella P. 
Rating:
5.0

They help me and take care of my need. I just waiting for my refund for 28 dollars for my first payment... thank you

Oscar D.  |  Overall Experience 
Rating:
1.0

-Windshield wipers were severely in disrepair and could not clean the window, making driving conditions very poor and requiring early return. -Did not receive the dolly I paid for. The people working there were nice at least.

ERIK F. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

The manager at that location is not friendly

ALI K. 
Rating:
4.0

The guy in the office at Honore was great and really helpful. And I definitely needed him because the check-out and check-in process was abominable. I have rented a lot of cars and trucks in my life and I have never had a more difficult and complicated process. I arrived early and I couldn't even get off the lot until 25 minutes after my appointment started. And a lot of that was taking information that I had already supplied when I made the reservation and ridiculousness like having to CALL A THIRD PARTY!?!?! There are lots of other options out there now and I will not be using U-haul again if this is how hard you are going to make things.

Leah L. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

APRIL L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Customer did not leave a comment.

Kent F. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

I was satisfied with the service. I can't think of anything at the moment.

Rony M. 
Rating:
5.0

Very helpful and kind people!

JUANITA A. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

JoEllen K. 
Rating:
5.0

I mentioned that the gas tank which read full was not full when we picked up the van. I know this as we put 6 miles on the van and when I went to gas up on our return, I stopped after putting 2 gallons in the tank. The paper work required to rent the van seemed tedious.

ARTHUR M. 
Rating:
2.0

Too expensive, .....

UNENSAIKHAN C. 
Rating:
5.0

Great service at a great price. Easy to access, East to return with self service system

Marshall K. 
Rating:
5.0

Initially, the location we chose next to our apartment was not able to locate the truck we reserved. UHAUL rerouted us to 3215 W Lawrence at a later time. This location had a vehicle and was kind enough to not charge us the after hour return fee due to the mix up. Efficient and easy to work with, thank you.

Ryan M. 
Rating:
5.0

Parking is a pain in the but here. How are you supposed to bring in a truck into these small side streets and park in a tiny alley? The guys working there were great. For the parking issue alone, I would not recommend this location for picking up or dropping off a truck.

Salman A. 
Rating:
5.0

Matt and Matthew were so professional and nice. My girlfriend and I have been to a lot of different truck rental places, and this is by far the smoothest and best service we've received. They don't make you feel dumb about anything and they make everything as clear as possible. It's rare to get great customer service these days, but the Matt and Matthew at Honore definitely went above and beyond.

Jordan M. 
Rating:
5.0

Matthew was super nice, relaxed, knowledgeable and friendly. I had an absolutely ideal experience and it made my move as stress-free as it possibly could be. Thank you so much for providing affordable, easy truck rental!! I will recommend this location to neighbors and friends who need a truck or storage space!

Kelly Q. 
Rating:
3.0

It's definitely a smoother process when going through an actual Uhaul rather a 3rd party. I find there are a bit more hiccups when I go through a 3rd party. Although today's person was helpful, it's definitely easier renting through an actual Uhaul.

LAURA H. 
Rating:
2.0

Your app is horrible.

E M S. 
Rating:
2.0

Hard to find and hard to park

Micheal B. 
Rating:
2.0

The virtual pickup process was time consuming and overly complicated. There was no warning when booking the truck that there would be no attendant at the facility.

Naji A. 
Rating:
5.0

I dealt with Matthew at the storage facility where I picked up the truck. Matthew went above and beyond to accomodate my requests and made suggestions to help me save money on my rental. Great customer service!! Two thumbs up.

BENJAMIN K. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

The app check in process take a while, especially the review portion. I was standing in the hot parking lot for 20 minutes while on the customer service chat waiting to be approved.

Nathaniel C. 
Rating:
4.0

The drop-off process was a bit confusing and long with the return truck website section acting up (spent about 35 minutes at the key drop off box). Also still confused with the total charge as I was charged about $50 (when website showed $35 when the reservation was made) at the pick up, and paid about $70 at drop off (some confusing fees).

Omar H. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Horrible service. Took me 50 min to get the van, once got the lock the key wasn't even in it

Jay Micheal H. 
Rating:
2.0

Customer did not leave a comment.

Leiren J. 
Rating:
3.0

The staff was not very nice and obviously was doing another thing.

Alexandre S. 
Rating:
2.0

The location is great, but the facility is terrible. Vehicles are stored in a filthy, muddy alley, which you are forced to walk around multiple times in to take pictures of the vehicle before renting. :(

Paul R. W. 
Rating:
3.0

Not having a U-Haul rep there is not a great thing. I did a reservation where everything was done online/via the app and just as I expected there was an issue (reserved from 9-1 and showed up at 10 and it said my reservation was expired. Had to call and that took 20 mins).

MARTY S. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

My approval took at least 15 minutes and made us late for our pick ups. Mobile approval cannot take that long!

Elaine C. 
Rating:
1.0

Make there's a person in that location

diane W. 
Rating:
4.0

A little hard to find but perfectly acceptable once found.

Laura W. 
Rating:
4.0

I was charged for a dolly rental and there was no dolly in the truck.

Junella Carla G. 
Rating:
3.0

the alley was dark, hard to see the truck to check for damage, lockbox area was dark as well. the facial verification took too long, it was -4 windchill outside with no quick place to duck inside for cover. these pickup locations need to be vetted more

Dylan P. 
Rating:
1.0

The website does not mention that the place is closed. The trucks are in the alley behind the building with very little information about how to get the vehicle. I had to make 3 phone calls to get the information needed to get the keys

frank F. 
Rating:
5.0

Customer did not leave a comment.

Marian M. 
Rating:
4.0

Customer did not leave a comment.

Regin I. 
Rating:
1.0

This location is an ALLEY!! The alley is full of cars from the construction crew that is demolishing the old facility. This should be disclosed when booking. Also the locks on the lock boxes are old and requires a lot to open. When i had trouble opening the lock; I called the number for assistance and was told "Ive never been to the location so i don't know what the lock looks like. Let me call someone else and call you right back"

Stephanie T. 
Rating:
1.0

Honore Storage went out of business, so you are asking me to rate a dirt parking lot behind a half abandoned building

Eric G. 
Rating:
3.0

I would recommend purely for convenience. Clearer signage and a bit more lighting back there at night would be helpful

Erica R. 
Rating:
3.0

There was a huge pothole and speed bump behind the parking spot where we had to take the u-haul from and return it to. It was a very difficult pickup and drop off.

Jesus M. 
Rating:
4.0

Customer did not leave a comment.

Regin I. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

Customer did not leave a comment.

Lauren P. 
Rating:
3.0

Didn't know where the key drop box was

Matthew L. 
Rating:
3.0

Self-checkin process was way too involved, gps kept saying I was at the wrong building, had trouble opening the lock. Next time I'll go somewhere that's open on Sundays and does counter service.

Lisa P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top