Customer Reviews for Hop Entrepot Mobile
(U-Haul Neighborhood Dealer)

893 reviews

585 rue Pere Daniel   Trois Rivieres, QC G9A5Z7
(Fermé de midi a 13:00 du lun au ven)

(819) 697-3311

Location Hours

  • Mon-Wed: 8 am - 4 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(819) 697-3311

585 rue Pere Daniel
Trois Rivieres, QC G9A5Z7
(Fermé de midi a 13:00 du lun au ven)

Services at this Location:

Location Hours

  • Mon-Wed: 8 am - 4 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JEAN GUY L. 
Rating:
5.0

le personnel est très gentil et qualifié pour donner les bon renseignements

jean-francois S. 
Rating:
3.0

Les préposés aux clients ne sont pas bien formés. Ils nous fournissent de fausses informations. Ils sautent d'un client à l'autre sans terminer avec les clients qu'ils sont en train de servir. Ils m'ont indiqué un mauvais lieux de dépôt de location qui était supposé être le 541 Boulevard Laurier à McMasterville. Ce n'était pas un lieu de dépôt

MICHEL G. 
Rating:
5.0

Le volant tremblais beaucoup sur ma camionnette, sa ma donner mal au bras

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Real V. 
Rating:
5.0

Customer did not leave a comment.

Roger N.  |  Overall Experience 
Rating:
5.0

The truck was accidented.

PIERRE B. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
2.0

Nobody to help for pin the trailer. I'm a hold person and got trouble to put in. The girl didn't verify if I did good and ok to go. When I arrived to destination it was ahard job to pin out because of that. La boule était pas sortable.

DANIELLE F. 
Rating:
1.0

Le camion n'était pas plein d'essence, pour une utilisation de 34,4 km j'ai du mettre 32,74 Litres. Pratiquement 1 litres par KM. Aucun remboursement possible.

Louis-philippe P. 
Rating:
5.0

Customer did not leave a comment.

CHANTAL C. 
Rating:
3.0

You should have an tecnic assistance available to explained clearly how we can fine stuff like milles on the Board, and some mecanics probems. And also to assist when the truc is returned

serge N. 
Rating:
5.0

Customer did not leave a comment.

kevin A. 
Rating:
5.0

Customer did not leave a comment.

Michel F. 
Rating:
4.0

Customer did not leave a comment.

Marie Claude B. 
Rating:
4.0

L'entretien mécanique du camion laissait à désirer: la volant, la direction… pas très en ordre!

Violaine D. 
Rating:
5.0

Customer did not leave a comment.

julie B. 
Rating:
5.0

EXCELLENT SERVICE

michel R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Très bon service !!

ETIENNE BENOIT B.  |  Overall Experience 
Rating:
4.0

Website doesn't work in french language.

Martin R. 
Rating:
5.0

I think the overall experience, your web site, is great, your services available, and additional products needed to move furniture is wonderful. I am a very satisfied customer. sincerely Susan

susan O. 
Rating:
3.0

Customer did not leave a comment.

Christian L. 
Rating:
4.0

Customer did not leave a comment.

Jean Claude R. 
Rating:
4.0

Customer did not leave a comment.

jean-pierre A. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
5.0

100/100

Robert T. 
Rating:
5.0

Thanks you

groupe D. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

ANNABELLE N. 
Rating:
5.0

Customer did not leave a comment.

Sebastien S. 
Rating:
4.0

Customer did not leave a comment.

Martel S. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

EXCELLENT !

michel R. 
Rating:
5.0

Realy Nice custmer service at this place.

ALAIN L. 
Rating:
5.0

EXCELLENT ! SERVICE MERCI !

michel R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Make sure that the fuel level is really full.

Yanic B. 
Rating:
1.0

Customer did not leave a comment.

CARLOS HENRIQUE L. 
Rating:
4.0

Customer did not leave a comment.

Jacques B. 
Rating:
5.0

Customer did not leave a comment.

Sylvain A. 
Rating:
4.0

Customer did not leave a comment.

andre B. 
Rating:
5.0

Rien tout était parfait. Merci ..

guy P. 
Rating:
1.0

Weak English service A rep had to pass me up because they couldn't speak English - making the wait much longer

James L. 
Rating:
4.0

Customer did not leave a comment.

Maxime P. 
Rating:
5.0

Customer did not leave a comment.

BERNHARD D. 
Rating:
5.0

Customer did not leave a comment.

ELAINE L. 
Rating:
5.0

Customer did not leave a comment.

Heythem B. 
Rating:
5.0

Customer did not leave a comment.

FREDERIQUE L. 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN C. 
Rating:
5.0

Customer did not leave a comment.

Monica A. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
3.0

au retour personne pour vérifier et protéger le matériel que j'avais louer. (les couvertures et le diable) que nous avons laissé dans le camion non verrouillé. Pour le reste c'était correct. merci

Yvon R. 
Rating:
5.0

Customer did not leave a comment.

DENIS B. 
Rating:
5.0

Facile et rapide pour la location

johanne L. 
Rating:
4.0

Quel service!!!

FRANCOIS N. 
Rating:
3.0

Dans ma réservation, j'avais : un gros diable une planche à roulette je n'avais aucun de ces éléments

Josée-Anne L. 
Rating:
4.0

Customer did not leave a comment.

Marie F. 
Rating:
5.0

Customer did not leave a comment.

DIANE C. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
1.0

Made a réservations april 2nd to pick a truck in Drummondville on june 30th. Called me 24h before to tell me that no truck was availaible. The only option was to pick a truck in Trois-Rivieres.... 75 km away from m'y location! I was suppose to have blankets and a dollie but no such equipement was there for me. The y made me wait on telephone hold for more than 2 hours without answering. NO RELIABLE

Michel T. 
Rating:
1.0

J'avais réservé mon camion pour le 30 juin trois mois d'avance, soit le 2 avril. Le 29, U-Haul m'appelle pour me dire qu'ils n'ont pas de camion pour moi et que je dois aller en chercher un à Trois-Rivières, l'établissement où je devais plutôt le retourner. J'ai perdu 4 heures dans ma journée pour aller chercher le camion, plus les frais d'essence engendrés. Très déçue.

Julie D. 
Rating:
5.0

Customer did not leave a comment.

Miguel Angel A. 
Rating:
2.0

Offrez des formations de services à la clientèle à vos employés. Donnez leur du pouvoir pour offrir des rabais satisfactions aux clients. Desfois un 15% de rabais vous le redonne pour plus tard car le client revient. Augmentez la disponibilité de vos équipements. Mettez un chef d'équipe disponible pour assister vos employés au besoin.

CLAUDE G. 
Rating:
1.0

The truck we reserved (9' truck) was not available, so the person in the office offered us a 15'-truck, but at a higher price. Only after insisting that this is not our fault and Uhaul sent us a confirmation for the 9'-truck did she change the price. However, after returing the truck, we saw that for a part of the duration and for the fee per mile, Uhaul hat charged the bigger truck again and I only got the money back after personally going to the office again. I never experienced such bad customer service before - usually in case of a rental car not being available, I got at least an equivalent car at the same price. Truck cabin was dirty, including water in the door handle. The tank was half filled and we had to return the truck "half-filled" which is quite difficult to estimate. I never experienced this before as usually, trucks are rented "full" and need to be returned full. Pricing was extremely misleading. We reserved for 4h (the minimum duration on offer at this location) and got an estimate for the location for only one hour, which we only realised later. When asking for a 4h location, I would expect to get a quote for this duration, not an artificially low quote that never applies anyway. I will definitely not use Uhaul again and warn anybody to use this company as customer service is bad and pricing misleading.

Maximilian M. 
Rating:
1.0

This review is not for this specific location but for uhaul in general. The night before the truck pick up our location was changed to 1.5 hours drive away. We contacted the support to change the time to 6 am and we did get the confirmation but once we reached the location it was changed to 8 am. The worst experience with Uhaul in Montreal. For the trouble we faced we were not given any concessions. Unhappy with the experience

Javid C. 
Rating:
4.0

Voir plus haut

Odette R. 
Rating:
5.0

Customer did not leave a comment.

Yves C. 
Rating:
5.0

Customer did not leave a comment.

sebastien S. 
Rating:
5.0

Customer did not leave a comment.

Stéphane L. 
Rating:
2.0

Horrible website (not working, wrong or missing options, hard to completer order, impossible to access "EZ-Return" procedure ...). The equipment and local staff was perfect, but your online management is really daunting to the point of wondering if I would do business with you again

Philippe H. 
Rating:
4.0

Le nettoyage laisse a désirer. Nous avons trouver des cigarettes et plusieurs carton dans le camion.

venessa V. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
4.0

Customer did not leave a comment.

Flavie N. 
Rating:
5.0

Customer did not leave a comment.

Sylvain A. 
Rating:
4.0

Customer did not leave a comment.

Jordan G. 
Rating:
5.0

Customer did not leave a comment.

Claude L. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Jeannot P. 
Rating:
5.0

The parking is really large. A better description as where is located the key would be nice.

Annie-Claude T. 
Rating:
3.0

I-haul never called by 6pm prior to our move day that was scheduled at 8am the next morning. Got a hold on the line at 7:45pm to be told I had to pick up the truck 1hour away from the original plan. Arrive on site I'm given a truck that the muffler is finished, swapped for a second truck that doesn't even start, go back inside to be told the only truck left I don't have the right drivers licence to drive around with. We finally manage something out. Middle of the day i get text message and my drop off location is different from the one given to me on my paper contract in the morning, 40 minutes away from our moving area. Honestly one of the worst customer experiences I've ever faced all businesses included. Hard to believe that a business that respects itself and customers act in such a way. Disappointed, stressful day are understatements from my experience with your company.

Marc-Andre R. 
Rating:
5.0

Customer did not leave a comment.

raynald G. 
Rating:
5.0

Customer did not leave a comment.

Emilie D. 
Rating:
4.0

The car was very very dirty (inside and outside)

Amir B. 
Rating:
4.0

Customer did not leave a comment.

Christian R. 
Rating:
4.0

The initial mileage was innacurate. It was 57950 mi on the contract and 38350 mi on the odometer. The interior of the cab had sand on the floor and the interior of the windshield was dirty. Hopefully, I was driving by day. At night, it would have been dangerous. Overall, I give you a 4 on 5 because the truck was in good conditioon, easy to drive and not to thirsty! Thanks!

Jean-Jacques S. 
Rating:
5.0

Everything was perfect for me

David F. 
Rating:
4.0

Customer did not leave a comment.

Roger G. 
Rating:
4.0

C'était indiqué que le bureau fermait à 21 heures. Quand nous sommes arrivés à 20h30 , il n'y avait personne au bureau et c'était fermé. Comme prévu à , nous avons laissé l'équipement à l'endroit où nous l'avions pris le matin.

GUY M. 
Rating:
5.0

Customer did not leave a comment.

real G. 
Rating:
1.0

J'ai réservé un camion de 20pieds avec 24 couvertures. La journée avant mon déménagement, ils me disent qu'il reste seulement un 10pieds dans un périmètre de 200 km, quand j'avais réservé 2 semaines à l'avance. Donc, j'ai finalement pris le 10 pieds. La journée même du déménagement, il y a un problème avec mon camion et de plus, ils me disent que je ne vais pas voir de couvertures pour mon déménagement le matin même. Donc la moitié de mon stock d'appartement est rendu dans mon nouvelle appartement tout magané. J'ai pris des couvertures de douches et des draps, mais cela n'a pas suffi. J'ai même percé mes draps. Le jour du retour( le lendemain matin), il y avait une file de 50 personnes à l'extérieur, on ne m'a jamais dit qu'il fallait que j'aille voir un préposé pour le retour, donc pour éviter la ligne, j'ai mis les clés du camion dans la boite à clés à cet effet. Et maintenant, deux semaines plus tard, la cerise sur le sunday... Je reçois une facture de 659,96$ pour avoir rapporté mon camion 14 jours plus tard, mais ce n'est pas le cas. J'y suis allée le lendemain (donc 24h comme prévu), mais a cause qu'ils n'ont pas regardé la boite de clés, moi je dois payé 659.96$ pour aucunes raisons valables en plus de tous les problèmes liés au camion et ils m'ont toujours pas envoyé le 50$ de crédits promis pour une location d'un plus petit camion. Je ne ferai plus jamais affaire avec eux. Je vous le déconseille, cela va vous engendrez beaucoup de problèmes.

Arianne C. 
Rating:
1.0

Je ne vais jamais plus louer chez vous ! Une expérience très pathétique... Réservé mon camion le 5 mars (St-Hubert) pour mon déménagement du 1er mai. 2 jours avant mon déménagement on m'annonce que je dois aller à Trois-Rivières pour un camion... Temps, argent en plus et pour me faire facturer un extra pour le millage. Une compagnie qui respecte leurs clients ne fait pas ça! Grâce à la préposée de Trois-rivière j'ai enfin connu le pourquoi.

CHRISTINE R. 
Rating:
5.0

Customer did not leave a comment.

MAXIM M. 
Rating:
5.0

Customer did not leave a comment.

JeanGuy L. 
Rating:
5.0

Customer did not leave a comment.

Océane G. 
Rating:
5.0

Customer did not leave a comment.

François L. 
Rating:
5.0

Fast and efficient

Michel D. 
Rating:
5.0

Customer did not leave a comment.

Camil B. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
2.0

Appointement at 8h00 to get my rent truck, had to wait 90 min.. before getting it. Once I get, engine troubleshooting had to switch equipements. Then the inspection report it's not up to date, had to show them before leaving site AFTER more than 2hours later !

YAN G. 
Rating:
4.0

When i made my reservation, i requested 2 doz. Furniture pads, but when i picked up the trailer, only 11 were available. It was not a big problem for me, but could have been. Also, I had to go back into the store to get a trailer light extension which was inconvenient. Otherwise the service was good and the equipment was in good working order. I am satisfied with my experience.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Marcel D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top