Customer Reviews for Horizon Ace Hardware
(U-Haul Neighborhood Dealer)

211 reviews

4151 Hancock Bridge Pkwy   North Fort Myers, FL 33903

(239) 656-1367

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(239) 656-1367

4151 Hancock Bridge Pkwy
North Fort Myers, FL 33903

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Savannah B 
Rating:
5.0

Customer did not leave a comment.

Francia V 
Rating:
5.0

Customer did not leave a comment.

Edison D 
Rating:
3.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

Mary N 
Rating:
2.0

My truck smelled like an ashtray and was very dirty on pick up.

Angel M 
Rating:
3.0

I need my bill, i want to check h.sekerci@yahoo.com I dont know whats the price ????

Hikmet S 
Rating:
5.0

The mobile app was too long a process then it didn't work.

Sid N 
Rating:
5.0

Get better seat covers. They slipped all over and stuck to you as you exited the vehicle. Ha Ha. Besides that it was a great experience.

Sean P 
Rating:
5.0

All was good

thomas p 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

My rate is based on ACE HARDWARE STAFF not Haul

Carlos R 
Rating:
3.0

Customer did not leave a comment.

Kisler W 
Rating:
5.0

Customer did not leave a comment.

Edwin P 
Rating:
4.0

Customer did not leave a comment.

Jeff B 
Rating:
4.0

The 10ft truck I used had 3 maintenance issues and was the only one available to me. If I was going a longer distance and had broken down, it would not have been a good situation. I hope someone fixed the vehicle for the next renter.

Marcia M 
Rating:
5.0

It was easy

charles h 
Rating:
5.0

Loved Michael as he saved the reservations from the evil system

john b 
Rating:
5.0

I called customer service and they advised me I wouldn’t be charged a extra day and I still was charged for a extra day! Which is very unfair and I was mislead by the agent.

Melany G 
Rating:
5.0

Customer did not leave a comment.

Yosvani A 
Rating:
5.0

Customer did not leave a comment.

Jason W 
Rating:
4.0

Customer did not leave a comment.

Rebecca S 
Rating:
3.0

I was charged $111.00 to rent the truck for 4 hours and traveled only 40 miles. I find this to be overpriced and unacceptable being that it would have been the same price to rent for 24 hours and only had it for 4. No one is willing to change the price for me. Will think twice before renting with UHaul again!

Leonard F 
Rating:
3.0

Location was convenient and the process was smooth. The truck look and feels as though it is falling apart

Jessica S 
Rating:
5.0

Customer did not leave a comment.

Ernesto G 
Rating:
5.0

Exelente

Isvany G 
Rating:
5.0

Customer did not leave a comment.

Lisbeth P 
Rating:
5.0

Customer did not leave a comment.

KAY F 
Rating:
5.0

Always 💯 satisfied

Wayne M 
Rating:
5.0

The store staff and equipment were outstanding.

Wayne M 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
4.0

Someone changed my drop off location without telling. This was EXTREMELY frustrating.

Ashley C 
Rating:
5.0

Customer did not leave a comment.

Wannapa T 
Rating:
5.0

Customer did not leave a comment.

Gerard W 
Rating:
3.0

Truck brakes were bad, windshield wipers didn't work.and it rained during my move..seat wouldn't move forward.. couldn't touch pedals..had to sit on edge of seat to drive and check engine light was on the whole move...not a safe vehicle...then you charge me double for dollie and pads and for gas ...I put exactly back what I used...never use Uhaul again..

Mackie W 
Rating:
5.0

Customer did not leave a comment.

Jennifer F 
Rating:
4.0

The driver side visor shade was missing the catch fitting, so it kept dangling down—very annoying. Also, I believe I was overcharged for gasoline. I traveled only 19 miles and was charged for 4 gallons of gas! Is it reasonable that this 10 ft box truck gets only 4.75 mpg?? Peter Sartorius

Peter S 
Rating:
5.0

I loved how easy ordering, pick up and drop off were. I appreciate the stress free way to do business. I will be back.

Kim S 
Rating:
3.0

When I said I was here to drop off my UHaul, all I got was "all you need to do is drop off the keys and you'll get an email". Must had other things to do.

STEVEN T 
Rating:
5.0

Very quick. Everything was ready when I arrived.

Donald M 
Rating:
5.0

Customer did not leave a comment.

Julie D 
Rating:
5.0

The woman came right out side immediately and took care of me quickly and it was easy and had no issues. I would use this location again. Andre

Andrew L 
Rating:
5.0

Customer did not leave a comment.

Richard F 
Rating:
5.0

Customer did not leave a comment.

Frederick T 
Rating:
3.0

I have a complaint that I will register with UHaul

Harry H 
Rating:
5.0

U-haul messed up my reservation and almost didn't get a truck. That Ace Hardware work hard to get us. So we could do our move. And I appreciate that

David G 
Rating:
4.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

brian k 
Rating:
3.0

Some previous customer apparently spilled something inside the trailer and did not clean it up very well. There was a brown substance on the sidewall and in the corner. It was dried up, but looked gross. Interior had not been swept out. That is the difference in renting ftom an offsite provider as opposed to an actual UHAUL location.

PHILLIP B 
Rating:
5.0

Loved ACE Hardware customer service where I picked up the truck. Was in and out in less than 5 minutes. A new record! Lol.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

TIM H 
Rating:
2.0

Vehicle license plate was not the same that was listed on the contract. Therefore, when I received the online pre-trip inspection form, it had incorrect information and fuel tank level information.

PHILLIP B 
Rating:
5.0

A complete rip off. $25 for 1 hour that we used it.

peter b 
Rating:
5.0

Customer did not leave a comment.

Barbara P 
Rating:
5.0

They were kind , helpful and professional. The entire team made the experience positive me on a very difficult day.

Brian F 
Rating:
4.0

Customer service was excellent and super friendly

David M 
Rating:
3.0

Customer did not leave a comment.

PHILLIP B 
Rating:
5.0

Nothing…it was super convenient and easy for me.

Peter s 
Rating:
5.0

Customer did not leave a comment.

Bethel B 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

It was an overall good experience.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Mario Q 
Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Customer did not leave a comment.

Aimee B 
Rating:
1.0

Customer service was horrible. The lady had an attitude and acted like she didn't want to be there. The WIFI was horrible. I couldn't get a print out. Nothing was explained about the truck. I go to the truck there was a pad lock on the back. I never seen this before. I go back in the lady was very rude she came out to the truck and told me don't worry about it I won't need it. This is the worst customer experience I have ever had..

Teress M 
Rating:
5.0

Good thanks

Luis A 
Rating:
3.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Far as I’m concerned, U-Haul done lost my business. And I’m gonna pull all my stuff out of my storage units there and turn them in which is three units in an outside unit. If I treated my customers like this, I’d be out of business. And I do a lot of business with U-Haul no more. You’ll be here for my attorney.

JAMES R 
Rating:
5.0

Just continue providing this excellent service. Thanks for everything

Abel G 
Rating:
5.0

Maria was awesome

carmen m 
Rating:
3.0

Was a few hours late for drop off, did inform them but it made no difference was charged a full day plus insurance....

martin c 
Rating:
2.0

The location staff were not very helpful. Called U Haul to see if they accepted cash was told yes, was at the pick up wouldn't take cash, agreed to put it on my debit card and then pay cash when we return the truck, was told leave keys on the side money off the debit card as still wouldn't take cash. Very frustrating......

martin c 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

It's really nice these days to receive good old-fashioned service and in Lisa's case exceptional. Thank you very much for going above and beyond. Appreciate you and your team.

Christopher E 
Rating:
1.0

The rep at ste store was terrible. Not friendly at all, acted like she was doing a favor helping me. I noticed there was a statement on my receipt that I had to go online to check the trailer back in or would be charged an additional $20. She never said any about that. It was not easy to do. I was not sure it work, had to get on a chat with uhaul to clarify. I rent trailers often and have never had to do that. I will never use or recommend this location to anyone. I was also charged the $8 insurance which I am Pretty sure I declined when I set up the reservation.

Ken E 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
1.0

Poor customer service , Was charged for damage that was there when I picked up the truck they stated “the damage looked worse upon return of the truck “ I will be disputing with my credit card company Trying to charge me for damages that were already there

Janet T 
Rating:
1.0

Bad customer service at the counter kid that help told my truck was too low for the equipment no one helped whem i came to drop off the trailer had to unhook myself

doug d 
Rating:
5.0

Customer did not leave a comment.

tom r 
Rating:
5.0

The drop off went very fast and easy. I will definitely use U Haul again if needed.

Bruno F 
Rating:
5.0

Read my reviews. My U-Haul experience was the trip from Hell …!

John L 
Rating:
4.0

Excellent customer service. I was disappointed b/c I ordered online 1 dozen moving blankets, but I was told the store has been out of them for weeks. Clerk kindly removed the item order from my total.

Tracy C 
Rating:
5.0

Customer did not leave a comment.

ibis h 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn C 
Rating:
4.0

You didn't have my trailer at the store I reserved at, so I had to drive across the county twice to get one. You added towing protection after I declined it.

KENNETH P 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Excellent customer service and friendly

Bernardo M 
Rating:
5.0

Fix the web site

Scott E 
Rating:
5.0

Customer did not leave a comment.

Thea W 
Rating:
5.0

Customer did not leave a comment.

Matthew R 
Rating:
5.0

Thanks for helping me move

Lawrence E 
Rating:
5.0

The lady at the store was AWESOME and really knew what she was talking about.

Michael A 
Rating:
1.0

I'm not a happy customer, the money I spent to the service I received was absolutely ridiculous. My concerns were not validated, the process put me behind a whole day and cost me more money. Not acceptable.

Ashley C 
Rating:
5.0

Staff was great very easy to pick up and drop off

Harry A 
Rating:
5.0

Equipment was not as clean as other uhaul retailers we have used in the past, but it was not overly dirty, and not so much so that we would not use their services again.

Meredith M 
Rating:
5.0

Awesome customer service

Mark P 
Rating:
1.0

Absolutely no U-Haul signage at this location. No designated “return” area. No “U-Haul” designations in the store, Ace Hardware, either. The lady at the checkout counter directed me to “the paint counter.” The person at the paint counter asked for the key, which I went out to retrieve from the rental. When I returned, she directed me to move the truck “over by the palm trees.” TERRIBLE, UNHELPFUL, UNPROFESSIONAL. U-Haul is better than this!!!!

Charles K 
Rating:
5.0

Customer did not leave a comment.

Glenn H 
Rating:
1.0

Customer did not leave a comment.

Nicholas M 
Rating:
5.0

Customer did not leave a comment.

Debra S 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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