Customer Reviews for Horizon Automotive Group LLC
(U-Haul Neighborhood Dealer)

452 reviews

4499 Roosevelt Hwy   College Park, GA 30349

(404) 559-1054

Office Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(404) 559-1054

4499 Roosevelt Hwy
College Park, GA 30349

Services at this Location:

Office Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My Experience Was Great

Robert S 
Rating:
5.0

Customer did not leave a comment.

DARRYL B 
Rating:
5.0

It’s perfect

ANGELO A 
Rating:
5.0

great location and so friendly

CHARLINE S 
Rating:
5.0

Customer did not leave a comment.

Jah E 
Rating:
5.0

Customer did not leave a comment.

Dawn J 
Rating:
3.0

Thank you

DANIELLE C 
Rating:
5.0

Very good customer service, The truck was a newer model U-Haul. Very clean. They also have all size trucks.

KIM H 
Rating:
5.0

Your great

TAYLOR B 
Rating:
5.0

Great exeperience. A little tight to park and exit though.

Kelvin D 
Rating:
5.0

Very great customer service

CALVIN T 
Rating:
3.0

Customer did not leave a comment.

LESSIE T 
Rating:
4.0

I appreciate your business although I had a little difficulty getting the key but it's ok.

Kadima M 
Rating:
5.0

Customer did not leave a comment.

Eleanor H 
Rating:
5.0

Customer did not leave a comment.

JERRICA M 
Rating:
5.0

Everything went smoothly the process was easy got in and got out

Chandra M 
Rating:
4.0

N/A

JAMES B 
Rating:
5.0

Customer did not leave a comment.

NATALIE S 
Rating:
5.0

Customer did not leave a comment.

Christopher G 
Rating:
4.0

The individual that helped me on this occasion was more than courteous and nice patient and understanding of the situation. He was kind to me, took his time and explained everything I give him a 20 rating. Thank you.

ANITA M 
Rating:
5.0

Customer did not leave a comment.

Ntricia c 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
3.0

Too many locations within 1 mile stretch of hiway(4) ! All are sketchy!

CHRISTOPHER S 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA N 
Rating:
1.0

I was over chared

JACQUELINE E 
Rating:
5.0

Everything went well at this location. The process of smooth without any problems. The staff were polite and courteous. Very helpful.

EURAVINE M 
Rating:
5.0

The U haul rental was a great experience pick up was prompt.

KEVIN T 
Rating:
5.0

There's always a room for improvement in terms of ongoing training As far as we are concerned, this location is perfect

ADEMOLA O 
Rating:
5.0

We had a great experience

ARCADRIENNE J 
Rating:
5.0

Customer did not leave a comment.

JANICE J 
Rating:
5.0

You can’t improve Excellent customer Service. Thank you for being consistent. Dr. Hamilton

Carrie H 
Rating:
4.0

The lights on truck didn't work (back) front lights were dem! Otherwise everything else was good

JENNIFER M 
Rating:
4.0

Customer did not leave a comment.

DEPHANIE H 
Rating:
5.0

Nothing

BREANNA R 
Rating:
4.0

Longer trailers capable of towing larger vehicles

GEORGE M 
Rating:
3.0

Customer did not leave a comment.

STACEY M 
Rating:
1.0

Customer did not leave a comment.

Curtis O 
Rating:
5.0

Everything was great!

ANTHONY Y 
Rating:
3.0

Customer did not leave a comment.

Dontre B 
Rating:
5.0

Maintain consistency in excellent customer service

TERRANCE B 
Rating:
5.0

Customer did not leave a comment.

BRODERICK B 
Rating:
5.0

Excellent service... Truck was clean it was quick and easy to pick up and drop off.. The king at the desk was very polite and helpful .. Thanks for making that partbof my move easy

YAKEYTA W 
Rating:
3.0

No one was there. He was speaking to me over a camera and told me just to put the key in the box.

Robin B 
Rating:
5.0

Nothing

SEAN W 
Rating:
4.0

Customer did not leave a comment.

Quashundra D 
Rating:
5.0

Friendly, Knowledgeable staff. Great Location!!

BARRY B 
Rating:
5.0

Nice very helpful and easy renting

KESHIA D 
Rating:
3.0

Customer did not leave a comment.

DAMON M 
Rating:
5.0

Clean Service Area!

LILLY S 
Rating:
5.0

Very friendly and quick service

SHAWNIQUE S 
Rating:
5.0

Very professional

ASHLEY H 
Rating:
4.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

lucy f 
Rating:
5.0

Customer did not leave a comment.

GRADY R 
Rating:
2.0

Communication is key, i made a reservation expecting for you guys to hold up on it. There was no communication about what happened, I was forced to go to different locations for my rental and run my card twice.

Andrew L 
Rating:
3.0

Customer did not leave a comment.

Moses D 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO O 
Rating:
5.0

Everything was good 🔥🔥🔥🔥

Timbler Y 
Rating:
5.0

Customer did not leave a comment.

KRISHON F 
Rating:
5.0

Customer did not leave a comment.

TANIKA S 
Rating:
5.0

Customer did not leave a comment.

JAPHETH R 
Rating:
5.0

Customer did not leave a comment.

BRIAN L 
Rating:
5.0

This father and son team are very consistent. This was my second rental This time was for out of state hauling plus towing my car. I had no issues at all with the Uhaul or with my car being on the tow dolly. If I ever need a Uhaul in Georgia again I will only rent from this black owned company. Highly recommend!!!

SHENETA H 
Rating:
1.0

Customer did not leave a comment.

Ellis M 
Rating:
5.0

Very nice staff

OUSMANE D 
Rating:
1.0

I PICKED IT UP ABOUT 8:00 P.M. THERE WAS NO WORKING TAILS LIGHTS ON THE RENTAL, I CALLED LESS THAN 2 MINUTES AFTER I PICKED UP THE RENTAL, THEY WOULD NOT SWITCH OUT THE RENTAL & TOLD ME I HAD TO WAIT UNTIL ROADSIDE COME OUT THAT WAS OVER A HOUR. ONCE ROADSIDE FINALLY CAME WE WAITED OVER ANOTHER HOUR FOR HIM TO TRY TO FIGURED OUT WHAT WAS WRONG. HE HAD TOOK THE DASHBOARD APART I AM PISSED OFF. WE WAS TIRED, HUNGRY, NO PLACE TO USED THE BATHROOM BECAUSE WE STUCK ON ROOSEVELT HWY JUST LESS THAN 2 MINUTES FROM WHERE I PICKED UP MY RENTAL FROM. I ASKED THE ROADSIDE YOUNG BLACK SMART MOUTH GUY CAN U JUST EXCHANGE THE RENTAL OUT BECAUSE WE BEEN OUT HERE WAITING OVER 3 HOURS MY 80 YEAR OLD MOTHER WHOM IS ON DIALYSIS & TOTALLY DISABLED WAS FEELING SICK, ROADSIDE TOLD ME IF YALL CAN WAIT THAN YALL TAKE THE TRUCK & LEAVE BECAUSE I DON’T LIKE TO BE RUSHED WITH A ATTITUDE. I REPLIED HELL I DON’T LIKE THE IDEAL I RENTED A TRUCK THAT I GOT TO WAIT ON TO GET FIXED EITHER THIS IS NOT WHAT I PAID FOR. I ASK HIM WHERE IS THE KEY. I TOOK IT RIGHT BACK WHERE I GOT IT FROM WITH THE DASHBOARD STILL APART & PARKED IT. NOW IT WAS ABOUT 11:00 P.M. WE NEVER HAD THE CHANCE TO USED THE RENTAL. THAN ROADSIDE TEXT ME ABOUT 11:30 SAYING THE TRUCK WAS FIXED. WE WAS HEADING BACK OUT OF TOWN THAN THAT WAS TIME WASTED.

Janice D 
Rating:
5.0

Everything was okay. This was our first time using this location. The representative was professional and helpful

ADEMOLA O 
Rating:
5.0

Customer did not leave a comment.

VICTORIA S 
Rating:
5.0

Customer did not leave a comment.

KIESHANNA L 
Rating:
5.0

The customer service I received from the gentleman at this location was top notch from start to finish.

RONNIE A 
Rating:
5.0

Give Military Veterans Discount

ELCEE B 
Rating:
2.0

As a loyal Penske customer, I wanted to give U-haul a chance for my move because the pickup location was slightly more convenient than Penske. I arrived at the location to pick up my U-haul truck and started the pickup process through the phone application. The application got to the point where it wanted me to take a picture of the license plate and then the app failed to continue because it wanted my phone to switch to landscape mode which was not working through the app (I have an android and I suspect this probably worked on an iphone). I had to call U-haul to complete the rest of the process. I received the truck with ⅛ of a tank of fuel. With Penske I always receive my rental vehicles topped off in fuel. I understand U-hauls policy does not require that the vehicle be rented with full fuel but at the moment I was not expecting this. The truck smelled strongly of cigarettes and I had to spend extra time trying to find the owner of the vehicle that was blocking my rental truck in. The truck itself worked well for what I needed but it definitely was not well maintained. I put just shy of $100 worth of fuel in the truck and returned it with ¾. I called U-haul to see if I could be credited for the extra fuel which I was told I could be once I sent in my final photos to show proof of this. After I completed my rental return customer service said they don't know why I was told that and said they could not approve to credit me any money back or give me credit towards a future rental. Everyone I spoke to on the phone was nice/respectful but it seems like they do not understand their own policies well as I was told conflicting information. After this experience, I will be sticking with Penske for all my future rentals.

Alyssa K 
Rating:
5.0

Excellent service!

SAMANTHA W 
Rating:
3.0

Customer did not leave a comment.

JOSEPH G 
Rating:
2.0

Lower cost of services.

Vincent M 
Rating:
5.0

This location is very convenient. Quick parking. Staff was friendly and helpful. In and out quickly. Easy drop off. Thank you Solomon!!!

BARRY B 
Rating:
4.0

Customer did not leave a comment.

Tiwana B 
Rating:
5.0

Awesome Servive.

ANTHONY Y 
Rating:
5.0

Customer did not leave a comment.

VICTOR S 
Rating:
1.0

My appointment was at 6am. They didn't have me a truck until 11am. Huge I convenience!

ROXANN A 
Rating:
3.0

I had a hard time finding the location and there wasn't a place to park the truck.

Taryn Y 
Rating:
5.0

Customer did not leave a comment.

Sharon Z 
Rating:
5.0

I returned the truck in good order but I was asked to pay $80+ to return the truck and clear my balance due. That is not correct. I paid for the 3 day rental in advance each day.. I also do not use all the prepaid miles. So, I'm nit sire why I was asked to pay more and I was actually expecting a refund since I did not use all the mileage.

Koy B 
Rating:
4.0

I only said no to personnel being helpful because I did an after hours drop off.

Mariah D 
Rating:
5.0

Barry was awesome!!

WILLIAM F 
Rating:
5.0

Customer did not leave a comment.

Ginger A 
Rating:
5.0

Customer did not leave a comment.

Angelo A 
Rating:
5.0

Awesome service!!!

CHRISTOPHER O 
Rating:
2.0

Clean up the lot was worried about getting flat tires

Richard A 
Rating:
5.0

Customer did not leave a comment.

AYESHA M 
Rating:
5.0

Customer did not leave a comment.

victor m 
Rating:
3.0

Crook charged me $30 for 30miles worth of fuel. Make sure you fill up before you return it or you will get scammed .

Kyle D 
Rating:
5.0

Customer did not leave a comment.

Jamesia L 
Rating:
5.0

The truck was clean but very dusty. Overall my experience with them was great.

Tonia J 
Rating:
1.0

Horrible experience.

Teerrica W 
Rating:
5.0

Man the gentlemen was there amazing and helpful with the pickup.

Japsimran S 
Rating:
5.0

Good service, friendly staff

Dwight S 
Rating:
5.0

Customer did not leave a comment.

shakieshala c 
Rating:
5.0

My experience was great and I'll be renting from this location again. This is a black father and son owned business which I found out once arrived. The son only 19 years old was extremely professional and informative. Highly recommended.

Sheneta H 
No reviews have been submitted for this location.
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