Customer Reviews for Hotel Laliberte
(U-Haul Neighborhood Dealer)

Rating:

1.0

Doesn't speak either English or French

Rating:

4.0

Avoir des gens qui parlent et comprennent bien le français quand on va récupérer le camion

Rating:

3.0

I booked the car with a dedicated refrigerator carrier. When I received the car, I did not find the refrigerator carrier. The employee simply told me that we would refund the amount of the refrigerator carrier. I did not have time to go and rent another car. I bought the refrigerator carrier from BMR.

Rating:

3.0

Je n'ai pas eu mon équipement pour les appareils électroménagers car il avait été donné a une autre personne. La.porte du camion fait énormément de bruit, un banc brisé. Le reste super.

Rating:

1.0

I had to go get the truck 1h away

Rating:

1.0

Took almost an hour to complete the rental process on site, even with online reservation

Rating:

2.0

Arrival service was below expectation, the place was lcked up when we arrive at 09h45 an should have been open as of 08h30am...call UHaul, spoke with Corina (super service) but she could not open the door for us...around 10H15 someone showed up And we were able to retrieve our rental. site is by the highway very accessible but they should respect the business hours publicized.

Rating:

2.0

Camion pas en bon état mécanique (suspension et direction), service difficile à obtenir en français, explications de location pas claire

Rating:

5.0

Super quick service . Great. Helped us out.

Rating:

5.0

Rien à ajouter

Rating:

4.0

Le terrain de stationnement est dans un état lamentable; toutefois, facilement accessible et visible. Nous avons ramené la remorque après les heures d'ouverture.

Rating:

4.0

Keep the gas tank full… it would be easier to bring it back at the same level instead of gaging.

Rating:

4.0

Very pleasant owners at this location. Accomodated a change in the schedule for us, worked deligently to get us hooked up and on our way. I made arrangements online and received a confirmation email that specified cost of the trailer, but there was an additional $30.00 charge when I returned. This has nothing to do with either locations. My contract is in French and I don't know what the charge is for. That doesn't make me happy. Equipment is great.

Rating:

3.0

J'ai du réveille le gars pour la location il dormait encore lors de mon arrivée la remorque était pas deneigne Le service est médiocre a ce point de service la

Rating:

1.0

Forgot two blankets Agreed with U-Haul yo bring back next day We had a no problem agreement Then i received an invoice for blanket!!! I asked U-Haul to contact me They did not 514/953/5561 stephane.morency@ gmail.com

Rating:

2.0

La communication avec les clients n'est pas bonne.

Rating:

3.0

No winter tires, to begin, and a notice on the dashboard that the pressure Front tire was low. 2nd, transmission needs service, and finally, I haven't received the invoice explaining fees. I' ve been charged without details. Kilometers especificaly. The Dash only indicates miles. When I returned the truck, nobody gave information. A woman took the key and it was all.

Rating:

1.0

Difficultés de comprendre la dame et beaucoup d erreurs c'est pas la premières fois que je loue à cette endroit mais c'est la dernière fois merci

Rating:

4.0

Good personal service

Rating:

5.0

Nothing else

Rating:

5.0

Thanks

Rating:

4.0

Fast and efficient

Rating:

1.0

La pire expérience de ma vie. Je suis déçu du début à la fin ! Je ne ferai plus jamais affaire avec Uhaul !

Rating:

4.0

Impeccable.

Rating:

5.0

A very convenient service if you need a trailer for a one-way trip. The equipment was in perfect condition, there are a lot of locations where you can pick or drop once you are done. Customer service is also awesome.

Rating:

3.0

Les véhicules devraient toujours être plein d'essence quand on prend le véhicule et donc juste avant de le ramener, on fait juste le remplir au complet et évite de devoir mettre de l'essence et aller regarder si on en a mis assez et revenir en mettre d'autre etc...

Rating:

3.0

They tried to charge me extra fees. People were only speaking English when the person getting the truck was French Canadian. It took a lot of time before having the truck AND returning it as the lady did not know how to procède.

Rating:

1.0

Bonjour j'aimerais parlé a un représentant car le Mr ma compliqué lorsque que j'ai pris le véhicule l'essence était même pas au rendez-vous j'étais même pas arrivé à l'endroit j'ai rechargé le carburant de 50 $ ensuite le Mr ma charge 91.31 et il n'a pas pris en compte les - 50 $ que vous avez dit sur le kilométrage sur la messagerie

Rating:

2.0

The business hours were 8:30 a.m., and nobody was there when I went to pick up the truck. I got the truck an hour later.

Rating:

4.0

Issue with equipment: - 1 ratchet mechanism (right one) to tight strap is very rusty, I met some difficulty to un-tight the strap to unload my car. - mud guard (right) broken, perforated - lights harness connector - corroded - ground pin broke when I unplugged it, pins for flashers and parking lights curved. (All lights was functional when I picked the trailer at Saint-Liboire, but the ground pin broke when I un-plugged it at Gatineau

Rating:

5.0

Excellent service

Rating:

1.0

La personne avait de la difficultés a parler français ou anglais. Ne trouvait pas notre location. Avait pas les 12 couvertures qu' on avait demander.

Rating:

5.0

Excellent customer support and friendly staff, U-HAUL is the place to go , Thank you !

Rating:

3.0

Only speak english but drop off location was in Quebec. I was expecting somoene to speak french. Other than that it was OK.

Rating:

1.0

la reservation étais pour 8.00 am ,je suis arriver 15 minutes a l avance pas ouvert ok je suis trop d avance !! a mon arriver il y avait 2 autre personnes qui attandient pour une réservation donc il y avais un numéro de tel sur la porte il on tenter de communiquer mais pas de réponse , a 8.15 j ai pris le traileur que j avais réservé . a mon retour la per sonne me demande ce que je veux !!!!! je lui apprend que j ai réservé le traiter pour 8 .00 am et que je retourne !!!! je lui explique ce que j ai ce que j ai vecu mais il me dit qu'il étais la a 8.00 !!! après. un certain temps il ce rend a l évidence que son discourt ne tiens pas le route , il me dit que j avait a composer le lu numero de tel sur la porte pour service mais pas de son pas d image avec ce no de tel . bref expirencent pénible et merdique , je ne recommande pas a personne cette entreprise . ref no 64925488 marchant no 6578798.

Rating:

1.0

I reserved a truck with a doily and the doily wasnt there. I still had to pay for it.

Rating:

2.0

I rented and paid extra, and they didn't give me the equipment and I still had to pay, it's not fair

Rating:

2.0

The truck should have had gas in the tank before I picked it up, so I had to put gas in before using it and also for the return, this is a waste of time, and I had to I waited 15 minutes before being served to collect the truck and also for the return, there was only a dog to welcome me, but unfortunately he was not able to serve me, so I have to wait.

Rating:

3.0

My reservation was for 8 AM and when I arrives de doors were closed. I called and finally someone answered. The phone rang so I was ignored. It took forever. The truck was ok. When I returned the truck I deposited the key in the key box and soon after I got the confirmation with final price. Still waiting for it to show correctly on my credit card bill.

Rating:

3.0

Application did not recognize my location so pick up took long. Otherwise very nice people.

Rating:

1.0

Problème with the app, on cold a sunday morning i stayed 3h waiting to get the truck

Rating:

4.0

Fournir à vos clients des stations de retour proche de lieu d’arrivée.

Rating:

1.0

Bad service

Rating:

3.0

Le fait de ne pas pouvoir laisser l équipement à Sorel à prix raisonnable m a beaucoup déçu

Rating:

1.0

The worst service I never received. I wait half a hour before someone come to see me at the counter. She spend 20 minutes on the phone because she don’t know how the system works and I wait a other 10 minutes before she tell me i can leave because she doesn’t care about me she prefer to talk on the phone. Worst service. I never go back to this place

Rating:

5.0

It was very simply as service

Rating:

2.0

I was charged 8L of gasoline when the truck was returned at the exact same gas level. I had to pick up the truck at an hour drive and drive it back at a 50min drive when the locations I asked for where at less than 10 minutes from my starting end ending point.

Rating:

1.0

Le trailer avais pas de plaque et pas de lumiere et je navais pas le contract en main quand je me suis fais arreter par la police alors jai pogner un ticket de 375$

Rating:

5.0

Service diligent, prise de possession facile et rapide, facturation en ligne très efficace et pratique, ,

Rating:

5.0

Everything was perfect but inside the trailer it was messy.

Rating:

2.0

Le service reçu par uhaul était exceptionnel lorsque j'ai appelé, tout l'information que j'avais besoin et le litige avait été réglé. Pour ce qui est de l'établissement, le service donnait l'impression de déranger le commis de l'hôtel, même qu'après être retourné au comptoir pour poser une question avant de partir avec la remorque, le commis avait barré la porte et il y avait personne que je pouvais parler. Après avoir retourné l'équipement le commis était hors de vue et c'était quelqu'un d'autre qui m'a servi et qui n'avait aucune information de la transaction de uhaul.