Customer Reviews for House of Bargains Rent It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANTHONY H.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Will P.
Faster ServiceCALVIN C.
Next time if you're going to change the pickup location you should probably notify the customer so I'm not going on a wild goose chase across town trying to find the correct location. All of the correspondence I had received from U-Haul indicated that my pickup location was on Ellis Street across town.TIMOTHY C.
Customer did not leave a comment.CHARLES T.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.TAMMY W.
Customer did not leave a comment.COLE B.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.Aaron F.
Customer did not leave a comment.ROBERT S.
Great people and fast and easy service!matthew S.
It was great to do business with the business owner and I will be back.CHARLES D.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.Matthew J.
We have rented U-hauls for about 3 years now, often for our business haul. This location has now charged us twice for after hour service on return of U-haul enclosed trailer when they are not open on Sunday to return. We have never received these charges/fees from any other places we have rented. Very disappointed in this location, and will not recommend this place to anyone.JOHN S.
Customer did not leave a comment.Jordan T.
Keep good employees who care about the customer. Keep prices low.WALTER G.
Customer did not leave a comment.tracy S.
The point of contact (Alan) knew his business. He went and retrieved the 5x8 trailer, hook it up and performed safety check. I did request the reservation be changed from 4 day to 7 day, but was told,"It would be alright. They are more concerned about destination and if it exceeds the usual 7 day rental on one ways." Overall, a very good experience and would rent again from him.Richard H.
There was a small amount of trash in the trailer and it smelled a little but other than that it was as expected. Staff was friendly and informative. He even attached the trailer to my vehicle for me.Jonathan M.
Staff was helpful assisting with loading our car onto the auto trailer. They did not have the dolly we had on our order and the truck had not been cleaned. It was dirty in the cab and loading area. But it got the job done.RUNE M.
Customer did not leave a comment.JUDIE P.
Customer did not leave a comment.ANI D.
Customer did not leave a comment.karen E.
This is an excellent agent and at a great location.Milton B.
Customer did not leave a comment.LESLIE M.
Customer did not leave a comment.Anna O.
There is only one person there and we had to wait on him because he was loading a truck and couldn't here the page.Michelle H.
Customer did not leave a comment.Phillip L.
I was not there to drop truck off so i cant comment on this location.robert B.
Customer did not leave a comment.James S.
The customer service representative was absolutely fantastic! I could not have asked for better help, assistance and kindness, which was really needed this particular day. He is invaluable!Diane F.
Allen was a top notch customer service agent. He made sure that I had everything that I needed and offered tips on how to make the move run more smoothly. Would HIGHLY recommend!Bill W.
Nothing it was perfect from start to finish thank you allJames W.
Customer did not leave a comment.Mary S.
The people were nice but not as friendly or helpful as the 1st location. They seemed a little confused on how to check in the truck..they started with telling me I was cutting it close on the time when in reality I didn't even have to turn the truck in until the next day. Maybe because they were not a uhaul but rather a "house of bargains" they weren't as friendly or knowledgeable.Sarah V.
Not a thing.BOB K.
As always, these guys can't be beat. Very quick, in and out.Christopher B.
Customer did not leave a comment.Charles W.
This rental with Uhaul was by far the best I have had to date. The guys there at HOB Rent It Center where so helpful and worked quickly to take care of my last minute need for a truck. It was very quick, I was in and out like I had a reservation. The truck was almost band new and ran great and was clean. When I dropped the truck off I didn't even need to be there. Which was nice after a long day of work the last thing I wanted to do was wait to check the truck in. I will never use any other Uhaul place, HOB has it going on and I will tell anyone that needs a truck to go there. Thank you HOB.House Of B.
Nothing. I caught the attendant at the end of the day. He stayed on duty to receive two returns and make my reservation for the next morning. He was nice.Eleanor R.
There was a little bit of food under the seats from the previous driver as well as some trash. Not enough to say not clean but when I got my stuff out, I noticed.Benjamin K.
Everything and the rental person was greatBonnie A.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Justin H.
Customer did not leave a comment.Daniel B.
Broken glass all over the inside of unitJAMES J.
Customer did not leave a comment.Patsey D.
Nothing The individual I dealt with was pleasant and very helpfulDavid E.
Customer did not leave a comment.Michael C.
Best place in Jefferson City to order and pick-up a U-HaulStephen G.
Customer did not leave a comment.Christopher R.
Representative Just told me to drop the trailer and my receipt would be emailed. I asked About the charges and his answer was simply â€œsupply and demandâ€. Uhaul should standardize their daily one way pricing.Kevin E.
Customer did not leave a comment.Kirk D.
Need to inform the renter upon pick up of the drop off location. I call at 7:02 pm to drop off and the call line was closed. Found out later that had received a text with a link to the drop off location. Need that up front. Made me waste an evening and morning until 9 am waiting to call and find pick up location.David H.
Customer did not leave a comment.Dalton M.
Great service and a very good option for moving/storing "stuff". Keep up the good work... Thanks, JimmyJames K.
Customer did not leave a comment.rose A.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.William B.
Fix the step by the register so no more people fallMary G.
Customer did not leave a comment.Donna R.
I rented a â€˜one way' truck from the STL area to Jefferson City, MO. I have a U-Haul location less than a mile from my house. U-Haul, however, wanted me to return the truck to a location 9.8 miles from my house. They sent me a text with the address that when I â€˜tapped' on the address, it took me to my maps program and gave directions. However, the directions it gave was to a wooded area 8 miles in the opposite direction of the drop off location. This caused me to go over the miles â€˜allowance' I was given and cost me additional money for my truck. ... by returning the truck nearly 10 miles from my home (and not the location less than a mile from my house) I had to find a ride back home. (A friend â€˜disrupted' his evening and picked me up rather than me paying $20+ for an Uber when I had hoped to walk from the location close to my house). ... I had contacted U-Haul on more than one occasion asking to change my drop off location and they continued to advise they preferred the â€˜assigned' location. MY ADVICE, work out the most convenient drop off location for you when you initially agree to rent a vehicle from U-Haul.Kyle M.
Customer did not leave a comment.Thomas R.
Allen was great. Really went the extra mile hooking up our car and explaining things...excellent employee.Barabra T.
It was a holiday they were closed, Had to disconnect myself. Parking was on an incline. My wife had to stand on hitch to keep it from rolling away, while I went to find rocks to scotch the wheels.Thomas J.
Customer did not leave a comment.Debra D.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Ashley B.
Door to business locked and could not enter to close out the contract even though it was still business hours. Dropped key to your box outside around 5 pm. Hobbs did not check it in until next morning but charged two late days. Hopefully call to National will fix this.Dan M.
Customer did not leave a comment.Allen P.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Ted A.
Customer did not leave a comment.David H.
Customer did not leave a comment.Natalie D.
Customer did not leave a comment.Loree L.
Help disconnect the trailer. Very friendlyjohn P.
I initially called this location for an auto transport at 5:20PM. He had what we needed, but said we needed to be there by 5:30 so he would have time to complete the paperwork before they closed at 6:00. We couldn't get there until 5:35, so he recommended we call a different location that was open until 7:00. We did that, but they didn't have the trailer we needed; the woman on the phone said she could reserve the trailer at the other location as long as we could get there by 5:45. We made the reservation and arrived at the initial location by 5:45. The door was already locked, but we were let in. When we mentioned we were there for the trailer, he realized we were the ones that called earlier. He then became very rude, and said that we had to be there by 5:30 to get all the paperwork done, and was complaining about how he'd been there for 3-4 days in a row and he was very tired. He did process all the paperwork by 6:00 (closing time) and a different associate helped us hook up the trailer. We got the impression the associate that processed the paperwork wanted to leave early, but because of us, he had to stay until closIng time. He even made a comment how the other employee had more energy because he hadn't been there as long. The associate who helped hook up the trailer was very nice and courteous. We will never use this location again because of the rude service we had. If he had told me to just come by when I first called, we would have been done sooner.dawn P.
Excellent customer service....very satisfied.Todd G.
Great experience!Steven M.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.juanita J.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Jessica M.
Be more up front regarding what adjustments to your bill means. Make sure the customer understands what if you drop off the truck at a different location, make sure you have no changes in helpers! Also bring back to where you rent it because of if you're not sure of the location, you're could be returning to a hole in the wall!!Sharon H.
I am always greeted politely and professionally. The service they provide has always been prompt and accurate. I am always reminded of any specials or savings available at the time, also about the additional services and products provided.....I always feel welcomed!
Customer did not leave a comment.Lori B.
Front drivers seat was broken and leaning really bad to he left. Felt like I was falling into the door the whole time I was driving. Cab area was really dirty.MARILYN R.
Customer did not leave a comment.Ben A.
Customer did not leave a comment.Darrell M.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.James Z.
Customer did not leave a comment.Lloyd H.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.DENIDA H.
Customer did not leave a comment.Kenneth P.