Customer Reviews for Hubbards Irving

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hubbards Irving

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Jessica D. on

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As stated in previous feedback that was submitted the person that was working at the time didn’t know what she was doing and couldn’t get the booking completely. Kept asking questions about stuff that was already filled in in the online booking info. She took my drivers license and put in the Information and still had to get me to do the online check in process which I didn’t have internet access and my phone and had to use my fiancé’s. She also kept complaining about the system and the amount of information it was asking for. She had to actually call uhaul customer service to find out how to get it to go through as she could get past the one page. We were there for an hour just to pick up the trailer which made us late to pick up our vehicle. Then the next day when we dropped the vehicle off I did the online drop off check and uploaded the pictures and selected the option to get my refund inside. Went and and the same lady was there and she couldn’t find the drop off Information in the system and told me to come back later when someone else was there to help. I have still yet to get my refund as the location is 45-60 min drive from where I live, and haven’t been able to go back due to a busy schedule.

Carol G. on

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Customer did not leave a comment.

dwight H. on

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Nothing to add.

andrea M. on

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The key problem was that the rental was not processed before arrival. The staff person was alone serving gas station customers during the lengthy process of entering the U-Haul contract information and he had difficulty doing so with repeated interruptions. It took almost 40 minutes.

Alexis A. on

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Customer did not leave a comment.

Wayne M. on

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the truk felt like front end was falli g off

Glenn S. on

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Lance B. on

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TIM A. on

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Train employees so they have a clue how to handle a rental transaction

CASTER S. on

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My customer experience was terrible based solely on actions undertaken by UHual. After being unable to reserve through my phone, I called uhual and made the reservation over the phone. This process was easy however the reservation was not booked correctly causing my rental price for a few hour rental to skyrocket into the hundreds of dollars. The reservation was suppose to be for a round trip but was booked, unbeknownst to me, as a one way. To make matters worse it was pointed out to me by the service station that uhual had added an issurance charge unilateraly - without the consent of the customer this action is extremely unethical. The question I’m left with is if it is worth the aggravation of trying to be reinsubursed for this charge. I have rented from uhual in the past and hold your company in low regard based on the aggregate of my experiences.

Glenn B. on

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train you associates at this gas station to better operate the U-Haul on line booking and billing process.. or stream line the program.. I had to wait 40 minutes just to return my truck.. But the truck we very useful.. Thx

Aaron H. on

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This location is a gas station, there is one attendant for the entire store and they are busy with gas and convenience customers. Though the young man did a good job handling my order and making sure the line of customers wasn’t too long he felt rushed and unprepared to complete both tasks efficiently.

KEN G. on

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evan F. on

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Stefan J. on

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Total bullshit experience all around...never rent again

Vanessa T. on

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The guy was all over the place and kept complaining that he only 45 mins to the end of shift so he didn't have time to deal with it.

Angela S. on

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I ordered packing blankets and their were none in the truck ;however overall the truck was clean and worked great and the staff at Hubbard’s were knowledgeable and friendly.

DAVID M. on

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catalin H. on

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Chris H. on

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Went to pick up our rental and it was rented out to someone else,had to drive over a hour to pick another one up,,,not happy

roger F. on

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TRUDY D. on

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MATTHEW T. on

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The equipment was full of snow and frozen in the ground ,you booking system takes to long to get the equipment and it took nearly an hour to hire the equipment very poor

Breanna G. on

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Customer did not leave a comment.

veronica M. on

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Customer did not leave a comment.