Customer Reviews for Hudson Motors & Garage
(U-Haul Neighborhood Dealer)

426 reviews

522 N Iowa St   Solon, IA 52333

(319) 624-7044

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(319) 624-7044

522 N Iowa St
Solon, IA 52333

Services at this Location:

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Leland H. 
Rating:
5.0

Customer did not leave a comment.

Neal C. 
Rating:
5.0

Very nice people

kent F. 
Rating:
3.0

Customer did not leave a comment.

randy B. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

I recently rented a trailer and pulled it to Florida. I had issues on the Florida end and I called Rick at the Solon U haul and he accommodated me very well and took care of my problem. His customer service was top-notch all the way from when I first called him, went in and picked up the trailer and signed the contract and all the way through to when my issue was solved by him when I was in Florida. I would highly recommend him. Rick is very friendly and he will have my future business.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

We reserved our truck for 8 am (this was even confirmed two days prior), however when we went to pick it up the store did not open until 10am. The site was not working to do online check in. We had to drive 45 minutes to get another truck. We had movers scheduled for 830 and had to reschedule them. Very frustrating.

Lee S. 
Rating:
5.0

Very friendly couple

kent F. 
Rating:
5.0

Excellent customer service

Jeff A. 
Rating:
5.0

Rick was absolutely fabulous to work with. He was extremely customer focused and was extremely thorough in going over the truck and trailer operations. Rick provided work and personal contact information to insure that we had someone to contact in the event that we had any issues. Rick was very impressive. Great customer support!!!!!!

Gregory H. 
Rating:
3.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Excellent service small town style. Will be back!

Gerald M. 
Rating:
3.0

It is an o k pick up place, the operators were very helpful tying down the vehicle and guiding the loading up.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

top notch experience. Rick is a Pro!

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Thank you Rick! You made a stressful time a little less painful. I appreciate you sir.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
3.0

Customer did not leave a comment.

greg D. 
Rating:
2.0

Took over an hour to hook up a car transport trailer. Needs to be faster.

marlin V. 
Rating:
5.0

Rick is a great dealer. Helps you out at the spur of the moment!

Don D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Didn't get a name, but she was so friendly (and funny). It was after hours, but due to proximity to the lot, she came out to accept the keys and assured us that she'd take care of everything else. Made for a great end to a long day.

William D. 
Rating:
5.0

Terrific people , knowledgeable helpful

Scott M. 
Rating:
5.0

Great folks. Would highly recommend!

Nicholas R. 
Rating:
5.0

We were originally scheduled to pick up from Harley dr in Anamosa. The owner was supposed to meet us at noon. After 35 minutes of calling and texting the number the manager, mike, gave us we went to the location in Solon. About an hour and a half after our scheduled pick up time Mike called my husband back. My husbands number was not the number on file. I believe Mike had no intention of meeting us. He wasted a couple hours of our time on an already hectic day. The location in Solon, iowa was wonderful! They saved the day!

Brian T. 
Rating:
5.0

Excellent service, took great care of us!

Nicholas R. 
Rating:
5.0

Solon uhaul so good and kind. Karen very nice and caring and Rick explained the truck and trailer throughly!

Bill W. 
Rating:
5.0

Rick was very thorough with his instructions on using the U-Haul. I appreciated that!

James S. 
Rating:
5.0

Customer did not leave a comment.

RONNEL H. 
Rating:
5.0

Always very nice and helpful.

Richard R. 
Rating:
5.0

This location was in all the best I have ever experienced. The customer service was beyond great, the quality of the equipment was excellent, and I will only be using this location in the future.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

Jonathon D. 
Rating:
5.0

Customer did not leave a comment.

Rachel N. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Rick was a great man to work with!

Duane R. 
Rating:
1.0

Customer did not leave a comment.

RICHARD J. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Amie B. 
Rating:
5.0

Rick was great! He showed us exactly how to safely load and secure our vehicle for auto transport. I will be returning to Rick's location for all my UHAUL needs!

Mackenzie V. 
Rating:
5.0

I can't say enough about how Rick and Karen at the Solon, Iowa U-Haul went above and beyond to help us on this long-distance move. Initially, Rick went out of his way to drive to Cedar Rapids to get the second 26 foot truck we had ordered so that we did not have to go to two different locations to get the trucks we needed. Then when we recognized the need for a trailer, he actually delivered it right to our house and hooked it up! But when we ultimately realized late on a Friday afternoon that we were also going to need a second trailer that's when he really went way above and beyond. He drove all the way to Muscatine, Iowa to get one of the last available trailers in all of eastern Iowa and again delivered it to our house in North Liberty and hooked it up. He really got us out of a tough spot. When I commented that I could hardly believe how much he was willing to do to help us, he replied that that's just the typical way they treat their customers. That is amazing. Rick and Karen go high up on our personal "heroes" list and we will always feel extremely grateful for what they did for us during such a stressful time in our lives!

Randal A. 
Rating:
5.0

Customer did not leave a comment.

Johncharles W. 
Rating:
5.0

Customer did not leave a comment.

alex H. 
Rating:
3.0

Gentlemen went and picked up trailer and had it there so I didnt have to drive farther. Trailer that was dropped off needed repair so I felt this was a very nice gesture on his part to make my experience better.

jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

No improvements. Rick did a fantastic job with short notice to find the 5x8 trailer and the 20 foot and auto transport I needed. He made sure I obtained the insurance on them and stayed in contact to make sure I was satisfied. Great to do business with this U Haul location.

Mark H. 
Rating:
3.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

This was a wonderful transaction. Their is no improvements needed. Thank you for they great service

nathan B. 
Rating:
4.0

Slow website otherwise easy pickup and professional.

Doug W. 
Rating:
5.0

Was great! No improvement needed.

Mary V. 
Rating:
5.0

Rick and his wife were just outstanding!!! I highly recommend them to everyone!! Thankyou!!

Jeff M. 
Rating:
3.0

Rick is great! He was helpful, thorough, gave instructions, walked through everything, kind, really enjoyed his assistance.

alexas S. 
Rating:
3.0

Attendant at business was very pleasant & helpful.

Catherine B. 
Rating:
5.0

Rick was great! Very friendly and accommodating to my needs, I recommend his service 100%!!!

Jason D. 
Rating:
4.0

Customer did not leave a comment.

KAITLIN S. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Rick has a great U Haul service! Would recommend him to anyone in the area !

Don D. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
5.0

Helpful and professional

Richard B. 
Rating:
4.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Rick is perfect and so helpful. He went above and beyond to make sure my trip was safe. He checked within me daily to make sure everything was going smoothly

Judy K. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
2.0

It was a rundown shed down by a creek with old cars sitting around.

Joel B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Some of the best maintained equipment in the area. Extra attention is paid to make sure little things are done, like lubricating the hitch and tightening mechanism. The dealer took extra time to ensure things were connected well.

BERNARD O. 
Rating:
5.0

After trying 2 other locations, one that didn't have any inventory and the other online that needed all our information before giving us a quote, finding Karen and Rick was a welcome relief. Knowledgeable, friendly, easy to reach and worked with us for the hours we needed the truck. Excellent representatives of UHaul. Thanks for being so flexible. *****

Deb W. 
Rating:
4.0

Customer did not leave a comment.

Cory L. 
Rating:
5.0

Rick was amazing!!! Explained everything anf made us laugh early in the morning!

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

Sara Z. 
Rating:
5.0

Rick bent over backward to make sure everything was alright. Wouldn't hesitate to do buisiness with him again. Will tell everyone to go see Rick in Solon if they need a U-Haul

lois E. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

stacy F. 
Rating:
5.0

Google maps was a little off. We picked up during the daylight, but if someone was trying to find after dark it may be difficult. The man that handles our services was excellent!

Emily B. 
Rating:
5.0

Best experience I have ever had!

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Gentleman at this location was very friendly and accommodating

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Carey H. 
Rating:
4.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Phoebe R. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
4.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

No improvements needed, everything went very smoothly and Rick was awesome!!

melissa F. 
Rating:
5.0

Great experience - he took his time to explain the truck and operation.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Our trailer had a flat, the customer support staff (Shelly) dispatch center and Kelly a U-haul employee had us up and on the road in less than a hour. Outstanding, courteous, friendly, professional, even a follow up call.

John P. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

The store owner/manager was willing to meet us an hour earlier than they opened so that we could get the trailer sooner. He was very accommodating and helpful!

amy S. 
Rating:
5.0

Friendly staff, easy transaction - we reaaally appreciated the excellent customer service. Rick was helpful and great to work with. My equipment was brand new and in beautiful condition. Thank you!

Danic E. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Very happy with the customer service I received

rick P. 
Rating:
5.0

Went to Cedar Rapids Iowa store on 16 th ave . The said they could not help me and would not reroute me to another venue! Would not recommend this store!

patrick B. 
No reviews have been submitted for this location.

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