Really nice and great service .
Jeffrey Evans
Customer Reviews for Hudson Motors & Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Slow, slow check out procedure. Congested, muddy unpaved parking lot. Run down building. Friendly, older gentleman. Technology was not his thing.
Kevin CollinsGreat service
Glen ForbesThey are so helpful!! Great experience!
Eric Bakervery friendly, super great experience.
Leslie ParishWe had FANTASTIC service. The salesman was so helpful and pleasant. I would most definitely return should I need a rental.
Linda CampionGreat customer service!
Eric BakerVery nice people.
Susan WalkerWas not the location I requested to drop off, so had to drive 25 miles out of my way, nobody there to help. Looked like a hillbilly backyard that made moonshine.
Gerry KellerHudson Motors & Garage was very helpful. I was not assigned a return location for my trailer and 800 GO UHAUL was not able to help. Hudson Motors was willing to take the trailer. I spent a long time on hold trying to reach UHAUL to get it worked out, but finally gave up and called Hudson Motors directly. Hudson Motors was good to work with, but the online system and phone calls to 800 GO UHAUL were very frustrating.
Doug HullRick was awesome!
Nancy FoxThe only recommendation that I have is that the door was difficult to open. The latch itself didn't work all that well.
Bill GallagherRich is the best to rent from...when we moved from Solon to Iowa City 5 yrs. Ago...we used Rich...his service and personality was so great that we needed a uhaul to move some personal items from our house to storage just recently that we used his services again even though we had to drive 10 miles out of our way...highly reccomend him!! You wont regret it!!!
Dawn AndersonExcellent service and knowledgeable staff!
Troy HammondThe owner was very friendly and went out of his way to make sure we had a good experience. Thank you!
Michael ArbuckleOverall very happy with how the pickup went
Christopher WilsonExcellent customer service!! Great experience with Rick and Karen!!
Eric BakerBoth Rick and Karen were very nice people, made sure that the vehicle was safe and clean. I was glad that I picked up there even though there were closer spots. Wonderful people!
Jenny JordtVery friendly, very helpful, I was so pleased!
Tina SchnipkoweitThis is not a bad note this about the gentlemen that attended me in that office great service.
Luis CalderonRick was very helpful and knowledgable. He even called that evening to make sure everything was going well.
Robert ClineExcellent people to work with, above and beyond professionalism.
Jacob ShumakerGreat customer service.
Chandra ChinskiWifi was inadequate at this location. Took an hour to check out. But staff was incredibly helpful and friendly!
kathryn burnsideslow check-out with computer problems
Maki DervoThe mom’s attic leaked. Everything in the front of the truck was soaked. I have rented 2 trailers, 2 car haulers and 3 trucks this year. Never had the issues that I had with this truck.
Paul BevansExcellent service!
CHAD KEATINGGreat Person running this shop---very helpful and excellent trailer for my trip
Donald HortonThis person was very helpful and friendly. He worked with me and walked through all my questions. Awesome person
Mike ThomasNice guy that i dealt with, very knowledgeable with the equipment that I rented.
Mike MuddThis place has style and I preferred it over the Coralville location. Thanks, Solon!
Daniel PetersonAwesome, customer service, would recommend
DARCY COMEYGood customer service
Osama AlsafieThe only thing I wasn't happy about was getting charged for having to drive 20 miles each way because none were available closer to me. It isn't my fault that you guys ran out of trucks in Iowa City, you should have realized by now how this market is and deployed accordingly. In the future in these situations, I would recommend you split the difference with the customer. My rental cost me $39.95 and my mileage which was 53 miles cost me $41.87. When I asked before the rental what the rep could do since I had the drive there to get the truck myself (keep in mind I booked this almost 2 weeks ago) she said she could reduce the mileage cost from $.89 to $.79. I mean really unless I am relocating from one town to another, should the customer bear all the cost associated with your companie's poorly planned logistics?
Brian McDonnellI had a great experience w this location the customer service was excellent, patient, willing to answer any an every question, and very accommodating to my needs!
Nicole RandleAbsolutely immaculate customer service. Were kind, courteous, understanding and INCREDIBLY kind after. I was being scatter brained and left my lock on the trailer after drop-off. Worked with me on a tight schedule for the definition of a last minute professional relocation. Will no longer be using any other UHaul sites, corporate or neighborhood, in Eastern Iowa. I hope corporate recognizes and rewards the unparalleled customer service and effort that a neighborhood location like the Solon UHaul bring.
Christopher LeasureIIVery friendly, so helpful!!!
Eric Bakergreat service, even drove to grinnell to get the trailer we needed! Thanks so much
Pat MelchertVery friendly and helpful
Dana KuszmaulRick was wonderful. He had the truck spotless, he went over the controls and adjusted the mirrors. He went over the instructions for how to get assistance if needed.
Patricia Russovery helpful...thank you !
gene potterGreat service, very friendly, accommodating, and very easy to work with.
Brad MorrisonVery friendly and helpful couple running the pickup operation. Keep up the good work, thanks.
Jonathan RothfusNo improvement needed. Rick and Karen went above and beyond. We can’t express our gratitude enough to Rick and Karen🙏 We are very happy with Uhaul teams and in Coralville, Iowa . The Vazquez family 🙏🙏🙏
HECTOR VAZQUEZthe location itself is a little out of the way and in need of some maintenance
MAURICIO OROZCOWe live in Marion, Iowa. When I was on line I reserved to pick up the truck in Marion. But when I got a call it said closest location was Solon Iowa. It was fine, but would have been better if location was in marion.
Chad BrandelVan was clean but the security issues with it not starting 3 times and the horrible vibrations while breaking was not acceptable.
Kyle ShafferTruck was super clean, renting personnel took time to explain details of truck and adjusted mirrors for me. Excellent service.
Janice CrosbyVery helpful. Thanks for the driving advice!
Heather SeitsingerThese guys we great! I will certainly go back to this location again! Thank you!
Samuel Sandhagen