Customer Reviews for Hudson Services LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hudson Services LLC

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Todd H. on

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Philip S. on

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Only recommendation would be at least half tank of gas in every vehicle. This one had 1/4 tank, and I was a little unsure of mileage per gallon.

vernita N. on

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Service was great, both the service representatives were very helpful and knowledgeable about my moving needs. I greatly appreciated their assistance.

Jennifer D. on

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Jana H. on

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Absolutely nothing best customer service that I have seen in long time people friendly and very excellent time management

James R. on

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CYNTHIA A. on

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Great experience - seamless!! Many thanks!

John S. on

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bobby K. on

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Robert W. on

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This is undoubtedly the best dealer anyway. I’ve rent with haul many times and have never be treated so good. The owner and associate are wonderful. I would use them every time I can.

JoeAnn M. on

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Excellent customer service! Don't' change anything

randal T. on

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Derek H. on

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michael V. on

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Items in middle of truck on side was soaking wet, unsure where leak was. Everything and everyone else was great

Gregory Z. on

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lisa H. on

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Pablo R. on

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very nice people. thank you.

Ana C. on

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Great services

James S. on

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Gia R. on

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Robert B. on

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No need to improve. Excellent, thoughtful, and accommodating service. This guy Goes above and takes care of his customer’s needs.

Russell R. on

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The online check-in feature is fantastic. I would encourage you to keep developing this feature. Check-in is generally the most painful part of the U-Haul experience, and the online tool made it simple.

Tiffany F. on

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Scott H. on

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A very professionally run location

Joyce W. on

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De Shawn D. on

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Very helpful and very respectful. Best experience Ever with uhaul

Marion B. on

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Friendly staff, quick and easy, trailer was staged at front of the office ready for quick hookup. I was in and out in 10 minutes.

Pam T. on

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Please let customers know that they will need to be in the truck to complete the online check in. I tried to check the vehicle in after it was parked and the keys had been dropped in the dropbox. I spent about 15 minutes on the phone with the customer service folks. Otherwise everything went well. Truck was in good shape and easy to drive and the customer service in the office was great. Thank you.

Jennifer L. on

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William G. on

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Tom L. on

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Jeffrey C. on

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Rocco F. on

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Christina K. on

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Uhaul experience was fine but the truck smelled of gas and therefore some of the furniture we moved smelled of gas.

Christian R. on

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Rolando O. on

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Branden M. on

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The service at the location was awesome. However, I was not given an appliance dolly, but was charged for one when I turned in the truck.

Javas M. on

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Yenia D. on

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Amauris M. on

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Joye R. on

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Brent W. on

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They added a charge to my card a day after drop off without calling to let me know why for $34.84 and everything was paid and truck came back early

Alexandra S. on

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This is my favorite Uhaul location! Phil is hilarious and always makes my experience fun!

Irwin M. on

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Amazing location, refer to a friend 10/10

Greg C. on

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KAREN Y. on

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No need for improvement. Excellent communication, quick responses, equipment in good condition. Easy return with key drop box. Thanks!

Marion B. on

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Easy drop off. Might want to have some chocks in the future. Had to use a couple of rocks from the drainage ditch because the trailer wanted to drift forward when I uncoupled it. Otherwise, easy peasy drop off.

Jason B. on

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Online checking is difficult. Doesn’t specify that the alternate contact person needs to be ready to answer an external call. Missed that call.. had to contact them to answer next call.. call again. Etc. that step in process should be mentioned ahead of time

Marcus M. on

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Jullia U. on

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Kirk G. on

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All good thanks very much!

Don H. on

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Robert S. on

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Very friendly good service. I will use them again!

david B. on

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Nothing. This location was great for me because the storage unit was was less than a mile away from the U-Haul establishment. They also gave me a choice of a 14 or 15 foot truck at the same price. Rental was done within 15 minuets.

Michelle D. on

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Phil was awesome!

Janet B. on

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The customer service at this location is excellent!

Ena B. on

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Ashley F. on

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The mobile instructions for finding the key were unclear causing us to call the help line which took a long time to figure out what we even needed.

Christopher F. on

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Twana J. on

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Charles W. on

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Charles G. on

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Staff was very friendly

Karen B. on

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TIFFANY W. on

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I was screwed by UHaul at the last minute and had to drive across town to pickup even though I had reserved 2 weeks earlier. Not because the original place didn’t have the truck but because the owners of the place had to “babysit”. This was more miles and more gas and it was a last minute notification.

William C. on

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Mark L. on

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Review the insurance with the customer. Most of us already have insurance so this can become an almost hidden gouge.

Taaron C. on

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it would be nice if a customer pays for a dolly to make sure it is at least on the truck with a ramp. It was the most hardest thing to move a washer and dryer with no ramp, and to have to go get a dolly from another place was not a very pleasant experience.

Robert W. on

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Staff was great! Convenient hours. Truck was well used but clean and well maintained. No problems!

Carla H. on

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Excellent customer service.

Steve W. on

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Francis M. on

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GREAT STAFF. EASY TO WORK WITH. IN AND OUT WAS SEAMLESS. HIGHLY RECOMMENDED!

Juliana L. on

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I experienced great customer service! Thank you!

Anthony S. on

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tisha D. on

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Nothing, great experience from start to finish.

james F. on

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Robert S. on

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Timothy R. on

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Melinda M. on

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Denise Y. on

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charles P. on

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Great staff, friendly and personable!

joel C. on

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noonie A. on

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Wonderful customer service! But the facility smelled of urine. So if you can just clean that up...this would be great!

Markita S. on

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Outstanding customer service. Staff was very informative and accommodating with assisting with my needs.

Robert H. on

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George H. on

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These guys are pros at this location!!

Anne E. on

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stan K. on

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Wash windshield (inside and outside)

DeMarcus G. on

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Best uhaul dealer in the metro area

James C. on

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Mobile check in does not work. No help what so ever from the location. Had to deal with a disrespectful Millennial at check in who refuse to help. Total time to get the truck was just under an hour. The truck was parked up against a 30 degree embankment which required climbing the bank while holding onto the mirror to keep from falling. The truck was filthy and I could barely see out of the windshield. This will be the last time I use UHaul.

William W. on

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Lois S. on

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Cuong N. on

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John B. on

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allison F. on

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The staff is friendly and knowledgeable. Had a wonderful experience.

Senthil Kumar N. on

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Doug M. on

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Joe E. on

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Great overall customer service.

craig S. on

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The gentleman that helped me was very professional and willing to help me resolve my issues. When he was inspecting the trailer upon my return he quizzically looked at the matter all over the inside wall of the trailer and I explained it was there when I got it and also explained the no working brakes and my general overview of the renting location. He apologized and said he hoped that location wouldn't steer me away from uhaul as he and most locations take great pride in customer service and making sure they are providing a safe and clean product. I will likely rent from U-Haul again and fortunately the returning location is just down the street from me new home. This store was definitely the bright side of an otherwise less than great rental experience

Cessalie B. on

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Andrew T. on

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