Customer did not leave a comment.Patrick R.
Customer Reviews for Huguenot Robious Mini Storage
(U-Haul Neighborhood Dealer)
Richmond, VA 23235
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 9 am - 4 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 11/25/2021: Closed
- 11/26/2021: 12:00 pm - 5:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was fantastic and friendly. Highly recommend.Andrew B.
Customer did not leave a comment.Wilma L.
Customer did not leave a comment.FELIXANTONIO P.
Well Satisfiedjoi W.
Customer did not leave a comment.THOMASCRIBBINS H.
Customer did not leave a comment.Dawn L.
Vehicle needed an alignment. But overall service was awesome contrary to my expectations based on what I read online...OYERINOLAAYINDE O.
Customer did not leave a comment.DAWAYVONBRONSHIA C.
The staff was very friendly and everything was in order and explained clearly when I picked up the truck.STEPHENANTHONY J.
I was pleased with the service and the van, however the cost was so much more than I had planned. I doubt I will ever use Uhaul again. One little trip to Va. Beach and back, van returned same day cost me just over 170 dollars. never againmichael G.
Customer did not leave a comment.Barbara I.
Customer did not leave a comment.Laverne J.
Very clean and efficientPatricia C.
Customer did not leave a comment.THOMASMATTHEW K.
Customer did not leave a comment.Suzanne B.
Get smoother running trucks with better gas mileage better yet buy dieselJames P.
Manny was very helpful.JAY P.
Make the app easier to use to pick up the vehicle.Gary A.
Customer did not leave a comment.HECTOR F.
Customer did not leave a comment.Darnysha N.
Clearly renting a UHaul through Hugeonot Robious Mini Storage was particularly convenient and the service from the managers could only be described as EXCELLENT!Ruth G.
Area too small and difficult to get truck out safely and timelyJulie P.
Excellent customer service and super convenient location!JAMIE J.
Need more parking spaces.Jared L.
Bev was great!marsha R.
Best, most efficient & helpful Uhaul I've ever worked with. Have used numerous times always seamless.Ingrid B.
Wonderful customer service!!Charles D.
I have used this u-haul store several times. Great great great customer service.Linda S.
I was satisfied.TERESALYNN C.
I wasted my time doing the online check in and uploading my drivers license front and back only to have the location take my drivers license AND make a photo copy of it. Also, she took the key from the lock box and handed it to me. So much for no contact. The text I received to verify the equipment had no photos of the van so I took my own on the off chance there was a problem.Rhonda W.
Customer did not leave a comment.KELLYJ O.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Tina F.
The mileage was not accurate when I went out .Todd C.
Customer did not leave a comment.Robert D.
Quick and easy.Gary K.
I've rented trucks on several occasions the last few years and this time was the worst. 1. The reservation was made at one location but UHaul called to tell me I had to pickup in a different location. 2. The pickup location called me at 5:00 the day before pickup to tell me he did not have enough blankets. I then had to have someone else pickup blankets from a different location. 3 when I picked up the truck the location manager removed the charges for the blankets and told me they could be added to my contract at the blanket pickup location. When my friend picked them up he was told the blanket rental charges had to be paid at that location (not added to the contract as previously stated) 4. The truck rental manager also stated that if I returned the truck after office hours I simply needed to park it on site. I asked about the online return and was told I didn't have to do that and we would take care of it. 5. My charges the next day included an after hours service fee as well as a $5 equipment rental fee ( even though nothing but the truck was rented from him). I called and discussed the erroneous charges and they were removed with an apology that they shouldn't have been included. Many errors and time wasted of my day to have errors corrected both before and after use of the truck.SUSANNE C.
Customer did not leave a comment.george B.
Customer did not leave a comment.Mann B.
The outside of the vehicle was very dirty. Had trouble seeing the side mirrors when the sun was shining. Also there was a low tire pressure warning that should have been addressed before pickup.mark S.
Excellent as always, customer service and convenience.Jon W.
The experience was great. The representative was highly professional and courteous. The van was new and easy to drive.MICHAELS G.
Customer did not leave a comment.Vickie S.
Very friendly and pointed out all of the features that might be needed while moving. Great experience.William B.
Customer did not leave a comment.BENJAMINAARON K.
Customer did not leave a comment.john W.
Excellent experience all around with the folks at Huguenot Mini Storage & U-Haul. Found the vehicle I needed on their website, booked it online, and less than 5 minutes after arriving I was driving my rental off their lot. Will definitely do business here in the future.David M.
Customer did not leave a comment.Sherry S.
manny was awesomeRonald S.
Customer did not leave a comment.DAVIDEARL N.
Quick, efficient, friendly, brand new truck. Couldn't ask for a better experience!Dennis S.
Excellent customer serviceHelen L.
Customer did not leave a comment.Scott Z.
Great customer serviceLuther D.
Customer did not leave a comment.kEITH M.
The office was locked when I returned the van and I would suggest posting a sign stating "be back in ** minutes" or something to that effect. I did not have to wait long but it would have been helpful.Nancy B.
The. check iin/out process was efficient. The rental van was new and clean. Will definitely use them again. Thanks.Joseph J.
Customer did not leave a comment.ELIZABETH H.
Customer did not leave a comment.HELEN W.
Customer did not leave a comment.Dorothy B.
We reserved the truck for pick up at 12:00, so we showed up at 11:50 and it was not ready until 12:50. The truck was returned via self-return and the incorrect gas level was reported. Thus, we were charged an incorrect gas fee.Jason O.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Richard A.
Very courteous. Good customer service,Lewis K.
If you say we need to use the app make sure it works properly. Waiting out in the hot sun to pick up truck for over 20 minutes was not fun.Walt Y.
Customer did not leave a comment.John S.
Customer did not leave a comment.Wayne D.
Beverly and Manny went out of their way to assist with a van and then truck. Please ... give them a Raise!Lore D.
When going through the order online I specifically marked no safe move insurance and when I got the bill emailed to me, there was an additional $14 for insurance. Not happy about that. Also, there is a ridiculous amount of up-selling on the website for online truck rental. So, if I spend the time to mark â€œno thanksâ€ on all of the online prompts, I expect my bill to be right.dylan H.
Never a problem. Very friendly staff..Mario H.
Sheena in the office was wonderful! She was helpful and very friendly.patricia B.
Great experience, will use this rental location again!Michael G.
Truly great customer serviceRENEE A.
Customer did not leave a comment.Kathy W.
Great service!Erin W.
I was very happy with the service. The vehicle was clean and operated well. Beverly was conscience and did a great job for me. Bob Cochranbob C.
Great Staff. Great Service. Very professionalMcKinley M.
The return processJamika G.
We felt the self check-out service took too long and missed dealing with the owners directly as in the past.Christopher G.
Wonderful experience. Everyone was so helpful.mary C.
Beverly? Was awesome to work with! Great customer service!Kristin B.
Unfortunately, while the location and pick up process was fine. The UHAUL actually leaked and ruined a few of our bags, food, and caused minor damage to some furniture.nick J.
Customer did not leave a comment.REBEKAH W.
Interesting that the miles logged on the trip far exceed the same drive in a car. I can't help thinking the odometer is calibrated to add mileage. Unfortunate given the staff were lovely and very helpful and the cargo van was a breeze to drive.Karen C.
Nice vehicle. Easy check in and check outPeter Z.
Customer did not leave a comment.Holly H.
Nothing! It was an excellent experience! Beverly is absolutely WONDERFUL!!!!!Melanie B.
Customer did not leave a comment.Michel Z.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.Dianna S.
I will use this location again and will recommend to all my friends and family.Robert D.
Lady at counter was knowledgeable and friendly. A great rental experience!Jefferson L.
Very easy and nice employees.Scott G.
Customer did not leave a comment.Richard G.
Great customer service. The Gentleman was very nice and friendly. The truck was in excellent condition. We would definitely use them again.Jerry L.
Beverly who helped with the rental was outstanding and explained everything about the rental in a very professional manner. I would certainly go back there again if the need arises again in the future.DAVID N.
Customer did not leave a comment.Walter S.
Alicia, who made the reservation, was very helpful. Manny, who issued the truck to us, was very helpful to show us how to use the UHaul in the locking mechanism, about filling up the gas tank, and check out. We truly appreciated him.Benjamin S.