Customer Reviews for Huntsville Lock Storage
(U-Haul Neighborhood Dealer)

126 reviews

850 Winchester Rd   Huntsville, AL 35811

(256) 859-4592

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(256) 859-4592

850 Winchester Rd
Huntsville, AL 35811

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I would not recommend uhaul to anyone see above comments

ERIC G. 
Rating:
4.0

Make sure the customer understands what all goes into the checkout process and to come up with a way in which the company can contact the customer towards the end of the day maybe the evening to make sure everything is going alright and to ensure they will or won't need an extension

Wyatt H. 
Rating:
5.0

Manager was great

jamey L. 
Rating:
4.0

Customer did not leave a comment.

JAMIE C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

The people there were super-nice and helpful! Very happy! Definitely would use them again. Thanks!

Daniel I. 
Rating:
2.0

Made reservation on phone with uhaul rep. At pick up, no dolly was available even though it was on reservation. Also the employee at the faculty was very unprofessional, slow, didn't know if she could give us a military discount or not and easily sidetracked. What should have been a quick in and out to pick up the vehicle took an hour or more then we had to go to another location to pick up a dolly.

Jill W. 
Rating:
4.0

Ramp was taken/missing on this truck

Tina W. 
Rating:
1.0

Show up on time so there aren't several customers already waiting after opening time because employees showed up late. Hire people who aren't rude just because I asked a question about adding another driver in the beginning of the process and was answered with “we'll come back to that” but never did so I asked again and she got extremely mad and said she didn't know how to add them and she's gonna have to call Uhaul. Upon returning the truck after hours, I followed all instructions, pics, mileage, parked in a non blocking space. Went to drop the key in the drop box but it was hanging down from the wall completely open with no way to safely leave the key. Fortunately I was able to drop in in the storage part drop section in the regular window. I used this location because it's close to home. I'll never use it again and will pay the extra mileage to avoid the many headaches given by the very rude woman running it. She also treated the next customer extremely rude in front of me. Both me and the other customer were fuming mad by the time we left. If I didn't have patience I probably would have smacked her smart mouth off her face but I was able to refrain. Please correct the problems with this location! It was definitely NOT worth the money due to all the hassle by the extremely rude employee!!!!!

Nancy R. 
Rating:
2.0

The location was ok but the truck was filthy. The back was dirty and the cab was nasty. I was angered to think that I was gonna be asked to pay for a cleaning fee when I reported the truck dirty. I swept the back clean and refuse to clean the nasty can when it was given to me dirty. I always return better than I receive.

Brent I. 
Rating:
4.0

Great employee.....

David S. 
Rating:
5.0

The representative who worked with me was very kind and helpful. She did an excellent job.

Darrell W. 
Rating:
3.0

Office was very unprepared had to move trailers to get to the 6 x 12 I needed once I got to it and no instructions on how to load it in there to hook it up to my truck and there was no one there to help I hooked it up the chains were broke but I did get it managed to get it on my truck and take it but I don't think I ever rent from them again

KENNETH S. 
Rating:
5.0

The rep was extremely kind and 100% knowledgeable of the Uhaul process!

Judith H. 
Rating:
5.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Glenn H. 
Rating:
4.0

Customer did not leave a comment.

Russell B. 
Rating:
3.0

I was allowed to pick the truck up early, that about the only plus I had? The truck was really rough looking on the outside. It looked like it may have been ran in a demolition derby at some point. The inside wasn't the cleanest but nothing compared to the outside. The heats blower motor on the truck was really loud & you couldn't hardly hear your passenger speaking. Once the truck was shut off you could hear the heaters motor slowing down & it would stop a few seconds after the truck itself was shut off. We used the truck 2 days & on the 2nd day when we first started it the oil & check engine lights were on. My uncle who was helping us move & who happens to be a head mechanic for Allied trucking raised the hood & discovered the truck was over 2qts low on oil. Luckily I happen to have some oil to fill it back up & the lights went out. Truck looked rough & beaten up like I say. Then it had a cracked drivers side mirror & the windows were left crack so I had to wipe dew of the inside of the windshield to even begin to see. The truck got the job done but overall experience was less than average.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Valerie S. 
Rating:
5.0

Forgot the girl's name who checked me out sunday afternoon, but she was the BEST! So helpful and friendly.

JOEL K. 
Rating:
2.0

This was very out of the way. A very unusual location. Saturday and sunday hours are minimal and very odd times. Big sign at the front door to wear mask while inside but clerk who was not at her desk did not have a mask on the entire time nor did she make an effort. I was asked to drop the trailer at an odd location about 500' at the back of the facility which was difficult to back into. No help disconnecting trailer.

PETER S. 
Rating:
5.0

It would be nice to have someone hookup/detach trailers from customer vehicles.

JAMES D. 
Rating:
3.0

When we dropped off the trailer in Hudson, the manager at the drop off location informed us that the chains on the trailer were not correctly hooked up. She asked if the representative at the pick up location helped us load the trailer and set up all hook ups. We told her that the pickup location representative did not help up hook up the trailer. The drop off location manager stated this was against U Haul company policy.

Michele H. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY G. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Wonderful and friendly. Cannot improve on that!

Sandra W. 
Rating:
5.0

Awesome job. Turn-in was very easy and efficient .

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

LaQuena T. 
Rating:
2.0

She was nice but she pulled the keys out of the drop box and gave us the truck without checking it. It was filthy and smelled like smoke. We had also reserved 4 dozen moving blankets that we weren't given and she didn't tell us she didn't give them to us. So we got home and saw we didn't have them. I had to call her and ask about them. She told me she didn't have any and I would have to call around and find some. So I spent the next hour or 2 running around trying to find moving blankets.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
4.0

They did not have all the equipment that i ordered. I had go to another uhaul to get a set of appliance hand trucks.

ANDERSON M. 
Rating:
5.0

Very helpful and friendly.

Steve H. 
Rating:
5.0

Great customer service, easy drop off.

LOWELL F. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Destanee J. 
Rating:
3.0

When we arrived, the door was locked. We called but didn't get an answer. After about 10 minutes the proprietor walked up. She thought the number we were calling would rotate to her cell. There were no other issues after that.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

I had to walk completely around the building to get my uhaul. Then when i got it it was full of moving blankets dirt and trash.

Siara L. 
Rating:
1.0

Drop off area was too small.

CADEN C. 
Rating:
5.0

Very nice lady and helpful.

Gary Q. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Gloria L. 
Rating:
3.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Staff was organized, and made me feel like they were expecting me. Most efficient checkout and return I have experienced with U-haul.

James M. 
Rating:
5.0

The lady was very nice and smoth transition

Eric N. 
Rating:
5.0

Great interaction and happy to use them again

Jeremiah B. 
Rating:
5.0

The young lady working was very pleasant and professional. I was in and out in a matter of minutes.

Princess N. 
Rating:
3.0

Nice lady. Not enough parking in front. She needed help to lift the tongue to put it on my car. The trailers should all have a jack so that no one has to lift the trailer and get hurt.

Jim F. 
Rating:
5.0

Very helpful staff and they were quick to get me on my way.

Kerry B. 
Rating:
5.0

Good Location, helpful staff

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Carissa M. 
Rating:
5.0

My agent was amazing. She was helpful friendly and just a joy to work with. She made everything easy. I will definitely use this location again

TOBY H. 
Rating:
4.0

Customer did not leave a comment.

WINFORD M. 
Rating:
5.0

Customer did not leave a comment.

Jarrett G. 
Rating:
1.0

Miss communication that I was renting the truck from the time I picked up the truck to the same time the next day which would have been a day rental NOT 2-DAYS!! I guess that is what happen when you can't talk face to face!! I or any of my family/friends will not be renting from WINCHESTER ROAD STORAGE again!!

Dorthy B. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Mrs castleberry has always helped me. She is so kind #

Sherri D. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
3.0

Upon picking up the truck, the floors were nasty with red dirty. I had to drive it with the filth to my house and get a broom and sweep it out and put a mat down to rest my feet. I was terribly disappointed. Please clean the entire truck before renting.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Liz L. 
Rating:
5.0

Customer did not leave a comment.

Aubrey B. 
Rating:
4.0

Better info on using your cell phone for after hours pickup. I spent an hour talking with Uhaul tech support to get the particular setting right on my phone to enable me to complete the steps. Very frustrating!

ERIK F. 
Rating:
5.0

Melissa and her staff are great, will always use them for my UHaul and storage needs.

Dale A. 
Rating:
5.0

I would not count on u haul. The store and personnel are not the problem.

Lance H. 
Rating:
5.0

Nothing

Ronald B. 
Rating:
1.0

Customer did not leave a comment.

Gennifer G. 
Rating:
5.0

No improvements needed here. Very helpful and beyond great service.

DALE A. 
Rating:
5.0

Continue to be pleasant, accessible, and dependable! Thank you!

Adana W. 
Rating:
5.0

Huntsville lock and storage are so very helpful. I don't think there is a problem they can't help you overcome.

Dale A. 
Rating:
5.0

Very friendly & fast! I will be definitely use these guys again for my truck rental needs. This was a very good first time experience & will recommend to everyone I know. Keep up the good work!!

Allyson H. 
Rating:
5.0

U-Haul sent me a different location to drop off the equipment but this location was much more convenient for me. I asked if she was able to do it and she assured me she could take care of everything. She had it checked in and I was ready to go in minutes.

Robert H. 
Rating:
5.0

Marie Castleberry was extremely nice and helpful. She went well beyond what I expect is to ensure that we had the truck we needed and was very well taken care of. We have and will continue to recommend her to anyone that needs moving assistance and we will be back if we ever need assistance ourself.

bobby L. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
1.0

I was charged for weekend prices when I rented during week. Then charged for fuel that wasn't in vehicle at time of rental

Shannon B. 
Rating:
2.0

Got a $20 Charge for after hours drop off. They are open from 12-3 on Sunday, and I dropped off at 2pm. The lady that took my keys never said anything about a charge, and I had confirmed with the manager there on Friday that they were open on Sunday, and that I could drop off. Never was anything said about a fee.

CARLO F. 
Rating:
5.0

Promotion to the area It was great to Know

Carlos S. 
Rating:
5.0

The location on Winchester Rd. was excellent and their service was great. My original reservation was at the 3020 N. Parkway Huntsville, AL location. When I arrived to pick up the trailer, the office was closed. After making a call to 1-800-GO-U-HAUL, they directed me to the Winchester Rd. location. I couldn't have asked for a more receptive and courteous staff. Should I need a trailer in the future, i will definitely rent from the Winchester Rd. location.

Jerry I. 
Rating:
4.0

Customer did not leave a comment.

ralph B. 
Rating:
4.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
3.0

Need options for half day rental

Steve B. 
Rating:
5.0

My experience at this location was excellent. No improvement needed! Very professional and friendly. Really helped relieve the stress of my move.

Debra A. 
Rating:
5.0

The lady in the office is wonderful and very helpfull

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

I will not use anybody else but U Haul on my next move

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Great customer service

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
3.0

I reserved a 10' truck for 10:30 am on 5-2-19 to be picked up @ Advantage North LLC @1008 Jordan Ln NW, Huntsville, AL. Upon arrival I was told that the truck would not be available until 12:30 pm, and after I questioned this was assigned a 15' truck @ another location. This took an additional 1 1/2. I am unhappy about this.

Keith R. 
Rating:
1.0

Over charged me trailer wasnt swept out and never gave me hand trucks

Adam M. 
No reviews have been submitted for this location.

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