Customer Reviews for Huntsville Lock Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

This is the place in North Huntsville to rent or return your Uhaul needs. The lady in charge is friendly, respectful and extremely helpful. Have used this location twice to return rentals and she has always gone out of her way to get me checked back in in a timely manner and with the utmost professionalism.In and out in no time! Great person to do business with!!!!!

Rating:

5.0

The ladies in Virginia(where I left from) and in Huntsville(where I dropped off) were professional, friendly, and informative. My move went seamlessly and I will always recommend U-Haul!

Rating:

5.0

From start to finish, the experience was great!

Rating:

1.0

We reserved a 10 foot truck with a furniture dolly and utility dolly to pick up at 10 on 9/8 at a dealer near our house. The pickup location was moved without our consent, further away from the house, adding to the mileage. It took several minutes to check in online and then we went to get our key for the truck. We checked the back door and it was broken. The door wouldn't stay up because the cables weren't attached and neither one of the dollies was inside. The dealer gave us excuses about the truck being returned during the night and it wasn't her truck and wasn't doing anything to really help. I called the toll free number and then put them on the phone with her and she moved us to the 10 foot truck parked nearby. That one had a utility dolly. She said she didn't have any dollies so we got lucky. It ended up taking an hour just to get the truck rented to us. The trucks weren't clean either. My husband used to rent U-Haul equipment several years ago and he couldn't believe how difficult this was and the poor shape of the trucks. Not sure I will rent with U-Haul again.

Rating:

5.0

Personnel was friendly and very helpful; went out of her way to get my truck checked back in properly for me just at closing time. Even though I was a day early her gesture of staying over meant so much that she will get all my future business (two more trips to go) and my recommendations. This is how you do business.

Rating:

3.0

Not open to return the rental. Had to do after hours drop and tech was rude.

Rating:

4.0

Equipment return is in the back. Google maps will take you to the front where there is no access for trucks.

Rating:

2.0

I was gaurenteed equipment when I reserved it showed up and was missing my dolly. The location re did my reservation and with out the dolly my price went up $50 the coverage alone was $10 more than online. I felt scammed and cheated. They told me they couldn't edit my current reservation and had to create a new one. So since my equipment wasn't there it cost me $50.

Rating:

3.0

very tight space, really hard to park anything more than 10 feet truck

Rating:

1.0

Not staffed very well every time I visit that drop off location she always stressed and complaining about locking the doors and leaving because she needs a break took a week to check in equipment I received a recovery email from Uhaul for equipment not being turned in the worst experience I have received from Uhaul.

Rating:

5.0

NA

Rating:

3.0

The staff just seem to be overwhelmed. The rental was not very clean with trash on the floor in the cab. Overall the truck ran well.

Rating:

5.0

Agent provided outstanding customer service

Rating:

5.0

Needs to be bigger…

Rating:

3.0

The office didn't open until 9 am on a weekday. No one there when I dropped off the trailer at 8:15 am. Very little parking.

Rating:

2.0

I need someone to give me a call back I didn't approve having to bring back the truck almost half full I brought it back on the level that I took it from the store I was charged for that also they charged me for the extra insurance I didn't ask for that and I didn't see the contract until this morning. Please reimburse the gas fund back and also the insurance back thank you I appreciate you call me back at 256-658-5552.

Rating:

5.0

All services provided were above expectation. Friendly and professional staff. My wife and I are very happy customer and this will be our new place to rent from! Thank you again.

Rating:

5.0

Nothing

Rating:

3.0

Staff was very helpful and nice, but limited in what could help with. Specifically they could not help unhitch the trailer in any way. As such I do not believe they could ensure a trailer was hitched correctly, therefore I would not rent a trailer from this location.

Rating:

5.0

The person who helped us to return our equipment did a great job and was very helpful.

Rating:

3.0

This was actually our second location of the day. The first was Hwy 72 Pickers and it was a joke. Our appointment was at 9:00am, we were trying to beat the rain, and after thirty minutes of nothing but confusion and aggrevation we called and changed our reservation to Huntsville Lock Storage where the representative was very nice but very slow, she was new to the job and talkative. We, of course, did not beat the rain since we finally got a truck and trailer two hours after our original reservation time, the truck was smaller than we originally reserved and we had to make several trips between the two houses to get everything.

Rating:

5.0

Everything went very smooth and well, and customer service was excellent, thank you so much!

Rating:

5.0

Nice people at this location, very friendly!

Rating:

5.0

Everything was great!Sarah wS excellent!

Rating:

5.0

Mandy was excellent in providing service for me! I really appreciated her!

Rating:

5.0

Make the small motorcycle trailers one way rentals

Rating:

5.0

She was the kindest strongest person ever. Best ever rental

Rating:

5.0

Good people and easy process

Rating:

4.0

N/a

Rating:

2.0

When I got to this return location on Winchester road, it was closed. I tried using U-haul.com on my cell phone for after hours returns. I clicked on the menu item for returning a trailer but it kept going to "returning a truck"! I tried calling 800 and no one answered and I got no help! It took me at least 30 minutes of trying and I finally connected with the correct page for the trailer return. From there it went ok but to this old guy, the system is very user unfriendly. Not being able to call for help seems unacceptable to me!

Rating:

3.0

The last two times I've rented from this location they didn't have Dolly's or pads available. One morning the worker was late opening for scheduled pickup, upon return (10 minutes prior to closing) someone telling me place closed. The 2nd pickup attempting to rent equipment, nobody was working during business hours. I called and person advised go online to schedule and they will return later. Again, no Dolly's or pads.

Rating:

5.0

Thanks for helping make our move successful!

Rating:

1.0

Uhaul trying to get over by adding miles from previous uhaul rental to my uhaul rental. That added more money to what I've already have to pay now I'm having to go through a lot to try and fix the issue. Due to the representative not doing their job

Rating:

5.0

5⭐️⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Very helpful and very professional service it made the move which was really difficult easier I can't thank Dennis and the boss man enough

Rating:

1.0

I had some very unfortantate experiences with this move. I ask to speak with someone about it, Instead of speaking with me I was charged a additional $220.88 fee. I had to call 1-800-Go-Uhaul to explain my situation and now they are reviewing my statements and considering reimbursing me some money.

Rating:

1.0

Attendent was late opening store. Not competent with computer. Was 30 minutes late leaving. Overcharged on final bill.

Rating:

5.0

Arrived after hours, but parking was good and the place was clean.

Rating:

5.0

I highly recommend this location for any needs that you may have with moving. They made my experience so easy and simple, 100% hassle free. The staff was very nice when I was in the office and the gentleman that I spoke with over the phone was above and beyond helpful when answering the few questions I had. Questions that really should have been common sense on my part. This will definitely be the location that I return to for any of my future moving needs!! ⭐️ ⭐️⭐️⭐️⭐️

Rating:

5.0

Great place, friendly people

Rating:

5.0

Sarah was great to work with and very helpful

Rating:

4.0

Website/confirmation process is problematic, particularly in areas with poor cell reception.

Rating:

5.0

Truck was never cleaned from previous renter. Truck gas gage stated only 103 miles until empty when rented.

Rating:

3.0

Overall, there were no major issues with this location. I ran into trouble with the U-Haul Comoany during my return. The website was unable to verify my location at the time of the turn-in, even after I changed the settings. I called u-haul for assistance. The first wait time was 15 minutes, and when a rep came on the phone she transferred me to another department. The second wait time was 40 minutes. When the rep came on the phone she said there was nothing she could do bc I had already left the drop-off location. The pictures I had taken would not be accepted, and I would be charged $20 the next morning for the local rep to verify the drop-off. The technical mishaps of the U-haul website and extremely long wait times for assistance are no faults of the customer; however, a charge that is equivalent to the cost of the rental is charged. This is unacceptable.

Rating:

5.0

Employee had excellent customer service skills!!!

Rating:

4.0

The inside of that truck clearly hasn't been cleaned in weeks if not months. It had dirt everywhere, dust all over the dash, sticky everywhere, and horrible smell. I staff was nice enough but the dealers that uhaul use are well below average when it comes to uhaul equipment and cleanliness

Rating:

5.0

This location was very convenient for drop off. Mark was very helpful. I will definitely contact him in the future for my Uhaul reservations.

Rating:

5.0

The local locations were awesome, but the corporate reservation people were absolutely terrible. I reserved a 26 foot truck, was told to go to one location not where I requested it from, got there to be told that they had no record of it. Luckily, the employee was able to find a 20' nearby, but I NEEDED the 26'. My move is extending to a second day because of it

Rating:

5.0

The young lady who waited on me was very polite and knowledgeable. My customer experience was excellent!

Rating:

5.0

The gentleman from New York who gave me the truck was really cool and friendly. Top tier worker! He just moved here , glad to see we got a groovy member of the community

Rating:

3.0

I would not recommend uhaul to anyone see above comments

Rating:

4.0

Make sure the customer understands what all goes into the checkout process and to come up with a way in which the company can contact the customer towards the end of the day maybe the evening to make sure everything is going alright and to ensure they will or won't need an extension

Rating:

5.0

Manager was great