Customer Reviews for Huntsville Lock Storage
(U-Haul Neighborhood Dealer)

173 reviews

850 Winchester Rd   Huntsville, AL 35811

(256) 859-4592

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(256) 859-4592

850 Winchester Rd
Huntsville, AL 35811

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

She was the kindest strongest person ever. Best ever rental

Kim L. 
Rating:
5.0

Good people and easy process

Greg F. 
Rating:
4.0

N/a

jewel W. 
Rating:
2.0

When I got to this return location on Winchester road, it was closed. I tried using U-haul.com on my cell phone for after hours returns. I clicked on the menu item for returning a trailer but it kept going to "returning a truck"! I tried calling 800 and no one answered and I got no help! It took me at least 30 minutes of trying and I finally connected with the correct page for the trailer return. From there it went ok but to this old guy, the system is very user unfriendly. Not being able to call for help seems unacceptable to me!

Randell G. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
3.0

The last two times I've rented from this location they didn't have Dolly's or pads available. One morning the worker was late opening for scheduled pickup, upon return (10 minutes prior to closing) someone telling me place closed. The 2nd pickup attempting to rent equipment, nobody was working during business hours. I called and person advised go online to schedule and they will return later. Again, no Dolly's or pads.

LaQueena D. 
Rating:
5.0

Thanks for helping make our move successful!

Zachary A. 
Rating:
2.0

Customer did not leave a comment.

Ajay S. 
Rating:
1.0

Uhaul trying to get over by adding miles from previous uhaul rental to my uhaul rental. That added more money to what I've already have to pay now I'm having to go through a lot to try and fix the issue. Due to the representative not doing their job

destiny O. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS I. 
Rating:
5.0

5⭐️⭐️⭐️⭐️⭐️⭐️

Frank E. 
Rating:
5.0

Very helpful and very professional service it made the move which was really difficult easier I can't thank Dennis and the boss man enough

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
1.0

I had some very unfortantate experiences with this move. I ask to speak with someone about it, Instead of speaking with me I was charged a additional $220.88 fee. I had to call 1-800-Go-Uhaul to explain my situation and now they are reviewing my statements and considering reimbursing me some money.

MARCIAELENA G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
1.0

Attendent was late opening store. Not competent with computer. Was 30 minutes late leaving. Overcharged on final bill.

Thomas J. 
Rating:
5.0

Arrived after hours, but parking was good and the place was clean.

Blake C. 
Rating:
5.0

I highly recommend this location for any needs that you may have with moving. They made my experience so easy and simple, 100% hassle free. The staff was very nice when I was in the office and the gentleman that I spoke with over the phone was above and beyond helpful when answering the few questions I had. Questions that really should have been common sense on my part. This will definitely be the location that I return to for any of my future moving needs!! ⭐️ ⭐️⭐️⭐️⭐️

Lindsey T. 
Rating:
5.0

Great place, friendly people

Lowell F. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Sarah was great to work with and very helpful

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Website/confirmation process is problematic, particularly in areas with poor cell reception.

donald K. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Truck was never cleaned from previous renter. Truck gas gage stated only 103 miles until empty when rented.

William C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Stacey M. 
Rating:
3.0

Overall, there were no major issues with this location. I ran into trouble with the U-Haul Comoany during my return. The website was unable to verify my location at the time of the turn-in, even after I changed the settings. I called u-haul for assistance. The first wait time was 15 minutes, and when a rep came on the phone she transferred me to another department. The second wait time was 40 minutes. When the rep came on the phone she said there was nothing she could do bc I had already left the drop-off location. The pictures I had taken would not be accepted, and I would be charged $20 the next morning for the local rep to verify the drop-off. The technical mishaps of the U-haul website and extremely long wait times for assistance are no faults of the customer; however, a charge that is equivalent to the cost of the rental is charged. This is unacceptable.

Jennifer B. 
Rating:
5.0

Employee had excellent customer service skills!!!

PILAR C. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

The inside of that truck clearly hasn't been cleaned in weeks if not months. It had dirt everywhere, dust all over the dash, sticky everywhere, and horrible smell. I staff was nice enough but the dealers that uhaul use are well below average when it comes to uhaul equipment and cleanliness

KRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

karlecia W. 
Rating:
4.0

Customer did not leave a comment.

Walter R. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

This location was very convenient for drop off. Mark was very helpful. I will definitely contact him in the future for my Uhaul reservations.

SHASTA B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA Y. 
Rating:
5.0

The local locations were awesome, but the corporate reservation people were absolutely terrible. I reserved a 26 foot truck, was told to go to one location not where I requested it from, got there to be told that they had no record of it. Luckily, the employee was able to find a 20' nearby, but I NEEDED the 26'. My move is extending to a second day because of it

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

Duke D. 
Rating:
5.0

The young lady who waited on me was very polite and knowledgeable. My customer experience was excellent!

JOANIE F. 
Rating:
5.0

The gentleman from New York who gave me the truck was really cool and friendly. Top tier worker! He just moved here , glad to see we got a groovy member of the community

Kyle B. 
Rating:
3.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

LERMON E. 
Rating:
3.0

I would not recommend uhaul to anyone see above comments

ERIC G. 
Rating:
4.0

Make sure the customer understands what all goes into the checkout process and to come up with a way in which the company can contact the customer towards the end of the day maybe the evening to make sure everything is going alright and to ensure they will or won't need an extension

Wyatt H. 
Rating:
5.0

Manager was great

jamey L. 
Rating:
4.0

Customer did not leave a comment.

JAMIE C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

The people there were super-nice and helpful! Very happy! Definitely would use them again. Thanks!

Daniel I. 
Rating:
2.0

Made reservation on phone with uhaul rep. At pick up, no dolly was available even though it was on reservation. Also the employee at the faculty was very unprofessional, slow, didn't know if she could give us a military discount or not and easily sidetracked. What should have been a quick in and out to pick up the vehicle took an hour or more then we had to go to another location to pick up a dolly.

Jill W. 
Rating:
4.0

Ramp was taken/missing on this truck

Tina W. 
Rating:
1.0

Show up on time so there aren't several customers already waiting after opening time because employees showed up late. Hire people who aren't rude just because I asked a question about adding another driver in the beginning of the process and was answered with “we'll come back to that” but never did so I asked again and she got extremely mad and said she didn't know how to add them and she's gonna have to call Uhaul. Upon returning the truck after hours, I followed all instructions, pics, mileage, parked in a non blocking space. Went to drop the key in the drop box but it was hanging down from the wall completely open with no way to safely leave the key. Fortunately I was able to drop in in the storage part drop section in the regular window. I used this location because it's close to home. I'll never use it again and will pay the extra mileage to avoid the many headaches given by the very rude woman running it. She also treated the next customer extremely rude in front of me. Both me and the other customer were fuming mad by the time we left. If I didn't have patience I probably would have smacked her smart mouth off her face but I was able to refrain. Please correct the problems with this location! It was definitely NOT worth the money due to all the hassle by the extremely rude employee!!!!!

Nancy R. 
Rating:
2.0

The location was ok but the truck was filthy. The back was dirty and the cab was nasty. I was angered to think that I was gonna be asked to pay for a cleaning fee when I reported the truck dirty. I swept the back clean and refuse to clean the nasty can when it was given to me dirty. I always return better than I receive.

Brent I. 
Rating:
4.0

Great employee.....

David S. 
Rating:
5.0

The representative who worked with me was very kind and helpful. She did an excellent job.

Darrell W. 
Rating:
3.0

Office was very unprepared had to move trailers to get to the 6 x 12 I needed once I got to it and no instructions on how to load it in there to hook it up to my truck and there was no one there to help I hooked it up the chains were broke but I did get it managed to get it on my truck and take it but I don't think I ever rent from them again

KENNETH S. 
Rating:
5.0

The rep was extremely kind and 100% knowledgeable of the Uhaul process!

Judith H. 
Rating:
5.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Glenn H. 
Rating:
4.0

Customer did not leave a comment.

Russell B. 
Rating:
3.0

I was allowed to pick the truck up early, that about the only plus I had? The truck was really rough looking on the outside. It looked like it may have been ran in a demolition derby at some point. The inside wasn't the cleanest but nothing compared to the outside. The heats blower motor on the truck was really loud & you couldn't hardly hear your passenger speaking. Once the truck was shut off you could hear the heaters motor slowing down & it would stop a few seconds after the truck itself was shut off. We used the truck 2 days & on the 2nd day when we first started it the oil & check engine lights were on. My uncle who was helping us move & who happens to be a head mechanic for Allied trucking raised the hood & discovered the truck was over 2qts low on oil. Luckily I happen to have some oil to fill it back up & the lights went out. Truck looked rough & beaten up like I say. Then it had a cracked drivers side mirror & the windows were left crack so I had to wipe dew of the inside of the windshield to even begin to see. The truck got the job done but overall experience was less than average.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Valerie S. 
Rating:
5.0

Forgot the girl's name who checked me out sunday afternoon, but she was the BEST! So helpful and friendly.

JOEL K. 
Rating:
2.0

This was very out of the way. A very unusual location. Saturday and sunday hours are minimal and very odd times. Big sign at the front door to wear mask while inside but clerk who was not at her desk did not have a mask on the entire time nor did she make an effort. I was asked to drop the trailer at an odd location about 500' at the back of the facility which was difficult to back into. No help disconnecting trailer.

PETER S. 
Rating:
5.0

It would be nice to have someone hookup/detach trailers from customer vehicles.

JAMES D. 
Rating:
3.0

When we dropped off the trailer in Hudson, the manager at the drop off location informed us that the chains on the trailer were not correctly hooked up. She asked if the representative at the pick up location helped us load the trailer and set up all hook ups. We told her that the pickup location representative did not help up hook up the trailer. The drop off location manager stated this was against U Haul company policy.

Michele H. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY G. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Wonderful and friendly. Cannot improve on that!

Sandra W. 
Rating:
5.0

Awesome job. Turn-in was very easy and efficient .

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

LaQuena T. 
Rating:
2.0

She was nice but she pulled the keys out of the drop box and gave us the truck without checking it. It was filthy and smelled like smoke. We had also reserved 4 dozen moving blankets that we weren't given and she didn't tell us she didn't give them to us. So we got home and saw we didn't have them. I had to call her and ask about them. She told me she didn't have any and I would have to call around and find some. So I spent the next hour or 2 running around trying to find moving blankets.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
4.0

They did not have all the equipment that i ordered. I had go to another uhaul to get a set of appliance hand trucks.

ANDERSON M. 
Rating:
5.0

Very helpful and friendly.

Steve H. 
Rating:
5.0

Great customer service, easy drop off.

LOWELL F. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Destanee J. 
Rating:
3.0

When we arrived, the door was locked. We called but didn't get an answer. After about 10 minutes the proprietor walked up. She thought the number we were calling would rotate to her cell. There were no other issues after that.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

I had to walk completely around the building to get my uhaul. Then when i got it it was full of moving blankets dirt and trash.

Siara L. 
Rating:
1.0

Drop off area was too small.

CADEN C. 
Rating:
5.0

Very nice lady and helpful.

Gary Q. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Gloria L. 
Rating:
3.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Staff was organized, and made me feel like they were expecting me. Most efficient checkout and return I have experienced with U-haul.

James M. 
Rating:
5.0

The lady was very nice and smoth transition

Eric N. 
Rating:
5.0

Great interaction and happy to use them again

Jeremiah B. 
Rating:
5.0

The young lady working was very pleasant and professional. I was in and out in a matter of minutes.

Princess N. 
Rating:
3.0

Nice lady. Not enough parking in front. She needed help to lift the tongue to put it on my car. The trailers should all have a jack so that no one has to lift the trailer and get hurt.

Jim F. 
Rating:
5.0

Very helpful staff and they were quick to get me on my way.

Kerry B. 
No reviews have been submitted for this location.

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