Very good experience, at a real tough time in my life. Thanks!
RICHARD L
Customer Reviews for Huntsville Rental Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would say the room for pick up and return is very limited!..
ronald sStaff was very friendly and helpful.
Chris SKind and courteous
Tim VI just did not like the location and the restroom was exceptionally dirty with no soap or napkins. I was not informed that location would be closed prior to completing my ride or given on instructions on how to leave the truck on the property by the representative at the desk. If it had not been for the nearby shop informing me of instructions I would have been clueless to some degree on how to return truck.
Chandra VYes
SANDRA HTruck had 25 miles until empty. Back wasn't cleaned out from previous use. Check engine light was on from the start.
David HI arrived ....location closed ?? Phone call ( Randy) not around ???? I had an appointment 😩 😌 ??????? I called other locations ...finally located a unit?? U haul ..NEVER again !!! Should receive $$$ back!
Jerry KGlen and the guys at Huntsville Rental Center are always very helpful and accommodating.
JOHN CWe were treated in a professional manner. All of my questions were answered to my satisfaction.
Debra LVery pleasant very pleased with my experience
Elizabeth MExcellent
Ivan JVery good customer service.
Steven Lfix the leaks, make sure the tires aren't flat or have leaks, lubricate the roll up doors so they can be opened and closed,, balance the wheels so the trailer doesn't shake the car, lubricate the hand screw on the coupler so it operates properly
Ken bRhe representative rook over 30 minutes to check us out. He did not check the lights and we did not realize until the end of the trip that they did not work. He did not explain where to return the equipment, and I had an older gentleman come out and yell at me and degrade me when I put it in the wrong spot. I usually have good experiences with my many uhaul rentals. This was by far the worst.
Aaron TConvenient and good selection of equipment.
Al YStaff very professional and helpful. Just keep doing what you’re doing. Thanks
DONALD MNothing, owner processed rental quickly and asked what I needed. Helper hooked up trailer quickly and we were on our way. GREAT SERVICE.
DON CVery good setvice
BURTON VBoth HRC & UHAUL made my 2 moves as simple as possible, THANKS!
DAVID WEasy in. Easy out. Well-managed truck with no problems with the functionality. A pleasure. Mr A was very kind and professional
TERRI HPrompt, knowledgeable, courteous. Made my move as painless as possible.
DAVID WThe guy at the counter was amazing. Help me with every question and got me rolling quick very reasonable price.
MARCO SNothing everything was great! 👍
PRISCILLA YCheck to see if bed of truck has been cleaned/swept out. I truly appreciate Robert offering to do it for me when I brought it to his attention.
YOLANDA PHad a tire blow but I didn't see that it was in bad shape and needed replaced.
JEREMY RVery professional at their job and friendly.
AHMED ENeibor business man get mad because I was there after store closed, I told him that I do everything through the App, somebody need to let him know about people could be there after store closed... I feel unsafe with him
Jose HThis location was great. Easy in and out employees was great and very helpful
LEVERT PService was excellent & smooth!
JEREMY SSo far so good
JOSEPH IGreat service
KATHRYN SVehicle was dirty and had shoes, 2 to go cups , a sweat rag and gallon water jug. It was sticky and stank. Tires were 10 psi low and it was a horrible experience.
JODIE MEverything was great as expected
STEVEN KEverything was great and Robert was very helpful.
EDDIE BStaff was very friendly and efficient. Renting and dropping off was quick and easy.
Lonita SNot to derail from the excellent customer service you rendered.
ANTHONIA AExcellent choice for moving needs, double axle trailer tracked straight, well maintained equipment, very pleasant experience.
LARRY OHuntsville Rental Center is a great place to rent a U-Haul truck or trailer. The guys there are very friendly and helpful. I highly recommend using this U-Haul location.
JOHN CThis location over charged me I had a pocture of the gas hand I was charges for gas that was put in the truck. However, when I called to share and ask if I could send a picture of the gas hand when dropped off I was told the ticket is closed and I have to call the 800 number. This location was not eager to assist or problem solve. I will not recommend this location to a friend.
Jason RGreat customer service!
RODNEY TIt was quite busy. If there was someway to inform people dropping off the rental where to take it so they don’t have to wait in line for those trying to get their rental it would be great
MERRY CI reserved the trailer three days in advance at the location in College station; when I arrived they didn’t have it; they leased it out the day before and it was at a different location over an hour away (Huntsville). When working with your company, they would not adjust the rate so that I could pick up the trailer in Huntsville and then return it to College Station for the same “in town” rate. I ended up having to add nearly 3hrs round trip to what I had to do for the day because of the incompetence of the folks running the College Station shop and the unwillingness of your company’s customer service to work things out with me when UHaul is to blame for the problems, delays and 3 hrs extra diesel I had to burn in order to do what needed to be done. This was a awful experience
LARRY HI personally don’t like having to take pictures and getting all the information off truck. I think that’s the dealers job or U-haul’s job because I am the customer paying to rent the truck not to log all information in and take pics.
Tracy EExcellent people to work with. They have what you need and the process is quick and efficent.
KENNETH BNothing, every thing went as planned as expected.
CRAIG LWhen the trailer was taken off the tung of the trailer scrapped the tailgate of my truck and left a scratch.
PHILLIP KI was initially sent to a location that did not exist. I found this location on my own. It was dirty and just a drop off. The gentleman at least kindly put the trailer where he wanted it.
Theresa RThe rental agent was unable to fulfill the rental on the day arranged because of unreliability originating with UHaul's network. A resilient operation needs to have a work-around for unforeseen or foreseen network interruptions.
grant aGlen is very knowledgeable, friendly, thorough and efficent! You can't ask for better than that.
KENNETH B