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Heidy t
Customer Reviews for I G Cleaners & Postal Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
How about don’t try to steal and rob me? When you rent me a van with 1/4 tank and I return it with 1/4 tank, don’t charge me $64 and say I returned it on E? And then when call about it, BLATANTLY LIE and say you’re walking out to the van and see it’s on E!!! I drove over there and made the clerk walk out to the van with me, and OF COURSE it was at 1/4 tank. She tried to say maybe thieves came and siphoned the gas… until I drove back myself the she said she must have made a mistake. Liars and thieves!
alexander jI would keep it just like it is to stay efficient and keep your company policies intact. Very friendly and very professional and easy to navigate the drop off procedures.
Terry WAwesome service
KAYELYNN BShe put the wrong drop off location when I told her huffmeister and 290 the truck had soda or some sugary substance on the drivers seat and all other seats. She had me waiting while she was on the phone for 40 minutes when my 2nd reservation was for 2pm but here’s the icing on the cake she canceled my reservation for 1 pm and I had to pay 78.96 to even pick up the truck at for the second reservation plus pay 66$’s in additional fees for dropping it off at the location near my new apartment per her request because she had more trucks coming in
Jakobe CPerfect customer service
Shane MVery fast and very reliable service,,very satisfied customer,, will use this location again on my next moving service.
Jose MBe more professional
NILES WWhy did I have to purchase your insurance, when I have insurance with the most reliable insurance company that you can want. Just a rip off, I will never use u-haul again. I hope you go bankrupt.
ronnie cI was over charged more than doubled because the provider made a mistake in accounting for the miles traveled. I have proof that I drove less than 60 miles and they accounted for 225 miles. To be fair, the lady realized that they made a mistake but I have not seen the credit in my account yet and I have not gotten responses to my emails for an update on the issue.
Luis VWas given a uhaul with no gas in it
Darrell MThe owner was awesome I love her personality
Michelle FI was absolutely pleased with my service
Paul SStaff was great. Easy pickup and drop off!
CARLTON DThe staff was very helpful, personable, and courteous. I will definitely be doing business again!
CARMEN RThe 2 furniture dollies and 3 dozen pads I ordered were not provided, forcing me to buy them at the U-Haul store at my destination, and yet this location still charged me for items they failed to provide. Dishonest. Also, this location made it impossible to back out the truck, requiring us to track down owners of cars and asking them to move so we could back out, delaying our trip.
Brent CFabulous customer service.the lady was extremely helpful and I will refer all my friends.
Janis BI was told the dolly and furniture pads are free. I stated to the worker at the uhaul location I do not need them as I own 25 furniture blankets and a 2 wheel dolly. She said that's ok then. I was billed for using the dolly and furniture pads. I didn't use them.
John BI would never expect to see a Uhaul rental office in a strip center with a very tight parking lot and an office clerk who has no clue how to rent a truck nor knows anything about trucks. Well I was grateful for the crew that U-Haul sent to this location to make the truck ready.
Saad AMuy facil
Luis QAfter everything I’ve been through with uhaul the past two days, being charged an extra day WHEN it was discussed multiple times . This is AFTER my first truck I reserved was not available, the truck they changed it to.. someone forgot to put the keys somewhere for me to pick it up after hours, the app or link or website didn’t work for me to pick up the truck, going to another location to pick it up and going through the worst live verification process, etc etc etc.. We discussed that I would be dropping it off at a particular time to numerous people because of all the issues I had was the topping on the cake. The customer service woman I spoke to after my drop off and being charged was very helpful though and for her I give her the only star for assisting me.
Sandra CThe truck inside was dirty and trash from previous renter left in it. Other then that it was clean.
Sharon RI found the parking lot where I had to return the UHaul a bit difficult to navigate, so would warn others to be extra cautious here. When I picked up the UHaul it was easier because the store made it easy for me to get out.
Roy V