Customer Reviews for IZY Car Care
(U-Haul Neighborhood Dealer)

Rating:

1.0

I checked Gas level when I took over the truck. I was significantly low. I reported to the guy at Auto Garage who was dealing with me. He replied that we don't have to do anything. You can fill up to the same level when you return. He told it run around 6km/litre so I filled up $20 gas to be on the safe side. But I was charged $16 as CDW charges which I asked through email but no one replied. Second thing. A lady called me next day saying that I haven't return the truck within 24 hours and I will be charged for the next day. It was quiet embarrassing. I told I returned around 11pm within 10 hours even I was Allowed for 24 hour. I asked if she checked with the location. She replied she will. So, she just gave me a disturbing call without even checking the status. I was a bullshit. I would like to explore other options, if needed in future

Rating:

4.0

there were things (cans of paint) left over inside the truck but the owner came over to clear those away immediately when I notified the staff.

Rating:

5.0

Great place

Rating:

5.0

Way too many texts/emails to the point of if I would use UHaul again. Utterly ridiculous as in some cases both a text and email was sent for the same thing? It had to be at least 10 in total and probably more.

Rating:

5.0

Very good experience

Rating:

5.0

Great service, friendly and knowledgeable, super simple and fast.

Rating:

2.0

The safety chain to attach to the chain , the locking part ( simply cheap rubber part) was broken , and location had no Xtra . We had to take it as such , we paid insurance but not for U-Haul lack of maintenance reasons. Displeased with this and had no other choices , or at least offered no other choices .

Rating:

3.0

Make sure truck is clean and doesn’t smell. Also make sure billing is correct as was charged for appliance dolly and received just a regular dolly.

Rating:

1.0

I was charged 10$ extra insurance which I never chose and I expect to be refunded

Rating:

4.0

It was easy to book, pick up and return the equipment.

Rating:

1.0

We never asked for this location. We choose to hv location close to our home. Unfortunately, uhaul did not have equipment, hence the call and informed about the new location last minute. This only didn't change our time to pickup and drop also the milage went high. I had to pay more and we request for trolley and never got one. What we asked was trolly and dolly rhe flat one was provided. We never used it. The purpose of booking uhaul was for moving. Without the trolly it also made is difficult. My experiences with uhaul is really bad. I wish I never come back

Rating:

4.0

The trailer lift crank is seized , it was a serious struggle to get the trailer to hitch height . Also front tire strap ratchets are in poor shape need service

Rating:

3.0

Truck was 1/8 fuel when I got it. I returned it with 1/4 and the clerk still declared 1/8. Truck was also dirty and clearly not well maintained.

Rating:

3.0

Did not have the blankets or dolly i paid for. Should not be available to request at this location

Rating:

1.0

Truck was dirty, door doesn’t close properly. Guy at the front desk doesn’t care. Truck was completely empty of gas. Didn’t want to reimburse the difference and now I have the call back U-Haul to get money back. Reservation wasn’t at my preferred location. I want compensation

Rating:

2.0

Literally has 51 miles to empty ….. I have it back at 41 is miles to empty and they charged me for gas ⛽️ double the price

Rating:

3.0

U-Haul booking system was broken so it took 45 minutes to get the truck. Not the location’s fault and they did the best hey could given the circumstances. Totally U-Haul’s fault.

Rating:

5.0

They only thing is u haul charge me more location guy was telling me for 14 miles i paid more

Rating:

4.0

Good and fast pick up

Rating:

1.0

Very disorganized location, the locks didn't match the right truck, keys didn't match, had to spend an hour with support to troubleshoot the issue. The owner at this location has no idea where or what is happening. Would highly recommend NOT to use this location.

Rating:

5.0

Great

Rating:

5.0

Izy Car Care was very accommodating for our changing schedules, thank you kindly for allowing us to extend last-minute!

Rating:

4.0

The instruction to get the key does not match the actual location of the key box. The kye box was said attached at the back of the car, bit it was on the wall. Took time to find it.

Rating:

1.0

I recently booked a U-Haul at this location, and the person in charge made the whole process feel very uncomfortable and suspicious. After giving my booking details, they tried to charge me extra money that wasn’t mentioned in the reservation. When I asked for clarification, they couldn’t give a proper explanation and instead asked for cash payment instead of processing it through U-Haul’s official system. On top of that, the person started asking personal questions that were completely unrelated to the rental things like where I live, what country I’m from, and even what kind of job I do. It felt invasive and inappropriate. I’ve rented from U-Haul many times before and never had an experience like this. This location needs to be investigated for unprofessional and possibly fraudulent behavior. I strongly recommend booking at another U-Haul branch to avoid this kind of treatment.

Rating:

1.0

They had no idea what they were doing, its like they have never done this before and we were the first customer. They barely spoke english, definitely didnt understand it. I asked for no insurance and they charged me anyways. It took 45 minutes for something that shouldve taken maybe 10 minutes. Dropping the trailer off the next day was rediculous as well. The whole lot was filled with people and cars double parked, having some sort of cultural party. I couldnt even park the trailer there. Had to park it at some other building across the road. Worst uhaul experience ive ever had.

Rating:

2.0

The attendant at the location did almost nothing. I had to do everything myself, via the 24/7 app, and it was not functioning properly.