Customer Reviews for ICT Auto Sales LLC
(U-Haul Neighborhood Dealer)

17 reviews

1506 S Broadway St   Wichita, KS 67211

(316) 616-1313

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(316) 616-1313

1506 S Broadway St
Wichita, KS 67211

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

IVAN F. 
Rating:
5.0

Customer did not leave a comment.

Francis or Lisa B. 
Rating:
2.0

Customer did not leave a comment.

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
1.0

This was the WORST experience. I booked online for a pick up time of 4:45 on Saturday 5/8 and got a call that day that I needed to be there by 3:00 because they were leaving for the day by then. I was in a different state at the time and they finally agreed to come back and meet me at a later time so I could pick up the trailer that day. I was to return it Monday 5/10 at 4:45. I was there at that time to return and they were not at the location. I called them and they told me "nope sorry we aren't there you will need to take it to a different location" she was VERY rude. That isn't right as I chose to return it to that location so I wasn't charged extra for returning it to a different location. I then did reach out to roadside service/customer service and they said "sorry you will have to pay out of pocket if you want someone to come help you unload it". I then tried to call this dealer again by phone and she didn't answer my phone call. I then called the next closet location which was the U-Haul at Westway and they said that wasn't right and they called this ICT Auto Sales dealer and they were also VERY rude to him. Note that they answered the phone call for a different number and not mine. We finally were able to go to the Uhaul at Westway where they helped unload and were so very kind to us. This whole process took 2 hours! WE WASTED 2 hours trying to just return this trailer! DO NOT USE THIS LOCATION!!!!

LYNDSIE O. 
Rating:
2.0

Customer did not leave a comment.

Dixie F. 
Rating:
3.0

Confusing on what numbers to call to get instructions in real time—notvthe auto email. Did not get the truck until 10 am—late for a moving day.

JAMES S. 
Rating:
2.0

The inside of the truck was full of trash and disgusting, the guy who was there was not helpful. I will NEVER use this location ever again.

KATHY B. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

DOREEN J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

I had to wait an hour past my reservation but it's during a pandemic so I can't complain to much.

James W. 
Rating:
3.0

Bed of truck hadn't been swept out with a broom at time of pick-up. No u-haul furniture dolly or furniture pads were available, though were a part of my order. However, the manager at ICT did procure these items for me from a secondary source. He went above and beyond to see to my needs.

Warren T. 
Rating:
3.0

Customer did not leave a comment.

Randy D. 
Rating:
3.0

Reserved rental online. Got to original location and they had no knowledge of rental. Trailer was blocked in by cars with no keys and could not access trailer called and got another location to get a trailer. Was given the wrong address and then had to call again to get corrext address. Was told a person was there waiting to help me get loaded up. Showed up and had to wait 15 minutes for owner to show up to get me connected. Had to redo my rental agreement with them and finally got the trailer and on my way. Very poor communication between corporate and rental locations

Daniel H. 
Rating:
5.0

Extremely friendly and very quick. Came out to make sure everything was ready and working. I would definitely call them first the next time a need a truck.

Roger P. 
Rating:
5.0

Friendly staff. Very helpful.

Eddie L. 
No reviews have been submitted for this location.

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