Don’t know why you didn’t use the Waco Ave. / Valley Mills store for the drop off.
Ray Thompson
Customer Reviews for Ideal Self Storage #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I already have recommended it to my neighbor.
Darlene DayDrop off went well. Just thought it odd that we didn’t sign any drop papers. We took pictures with their sign in background.
Gina PoseyAll was very good.
Brett BolteStaff was nice and helpfull overall great experience.
David WitcherExcellent service with a Big TEXAS welcome !
Michael GlazeWasn't there when my Sons dropped off. They didn't complain to me about nothing.
Darlene KendrickThere was a little hiccup with the taillights but it got fixed right away so it was all good!
Robert PayneThis is the best U-Haul location in my experience. The service is world class!
Marshall ErlingI really appreciated the personal attention and professionalism from the representative today. Unfortunately I do not recall her name but she was very helpful and courteous. The truck was relatively clean. I was a bit uncomfortable with the smell of cigarettes though. I was disappointed that I had to upgrade to a larger truck because the 10' one did not have a ramp. I made the reservation online and there was no information about that. The only other issue I have is the fuel gauge. If you want the customer to return it at the same level then a more precise gauge would be appropriate and appreciated.
Holly BrehmerNa
Scarlett HintonReturn location changed from original plan, new location was closed, so had to try the online check in. The online check in would not work properly for me, and I dropped the trailer like instructed, and then went back the next day to get it checked in. I still do not have the receipt that it was checked in correctly.
Brian GrafBrandy was amazing and super friendly as well as helpful! Love her!
Mark MonthieThe lady was very kind and made it super easy!
Ambre CaudleUpset I did not te rice my deposit!!!!
John DavisonI am still waiting on my final receipt.
Gregory RealWe experienced amazing customer service from Ideal Storage while renting the moving van. The van was exactly what we needed. Brandi was very helpful, and made this move so much easier. The van was clean. The ride was very comfortable too. I'd definitely recommend Ideal storage in Waco TX to rent their Uhaul.
Ermissa LemayNot everyone has a smart phone or unlimited data and if you are in a rural area you may not have service so I'm not a fan of all the phone check ins etc. Also random charges I wasn't told about.
Robly EvansI got here a day before my truck was due back and the lady said that really didn’t matter, but she didn’t see that I was to return it there. She said “don’t worry I will take care of it “ and she told me she would send me a confirmation email once she found all the info. She must of found it because I got the email. Very helpful person.
Terry GonzalesCan't think of anything except more inventory.
Bryan BrownAuto transport was missing parts and had a bad tire. One of rachets was nearly rusted shut. I smashed my finger trying to get it to work. I had to go to 2 different locations to get the missing parts.
Joshua SharkeyEverything was perfect. Excellent customer service and the staff went above and beyond to help make our situation a little easier. Great location.
Daniel HunsickerGreat customer service
helen stewartThe truck was very rough and hard to steer I will not u haul again if possible. I can’t believe you charge per mile!!
jaylon PorterNever received confirmation via email of my drop off.
Laura Kirkpatrickn/a
Lane CraigMake vehicles non smoking.
Norman HuddlestonWe just got some last minute extra pads. No problem…..
Bob KreuzburgVery professional
april henaultWonderful employee and Excellent customer service!!
JASON BLANKENSHIPWas at location at 7am for drop off to find out facility did not open until 9am. I left and came back at 9am only to be charged an additional $40 for the 2 hours. The rental price was $30 / day. Why $40 for 2 hours. Why was I not told I could drop it off before facility operating hours. I will avoid U haul in the future if at all possible and try and detour as many people as possible from the use of Uhaul. There are other companies out there
James EstepVery good customer service.
Sonia NealUHaul helped make, what was a sad and hard trip so much better. Thank you to both the pick up and drop off locations for their courtesy and kindness!
Jerusha DahmCustomer service is great at this location. Brenda is really nice and helpful
Imaan PotmisDon’t let someone take a truck that the oil is completely empty and leaking. Ruined my move and cost me tons of time and money. I’ve always had a good experience renting uHaul in the past, not this time and the “compensation” of 3 extra hours was a joke.
Zacharu EsmondTruck ramp missing parts and locathas a late opening time on the weekend.
Aaron GlickThe price
Matthew WallaceEverything was perfect. No problems at all and every person we dealt with relating to U-Haul was very professional and easy to work with.
Ronald NowackiIt was excellent and Brandy was extremely courteous and informative about the rental. Great experience!!!
Peter FutrisI’m still waiting for someone to call about the disastrous pickup that uhaul still disregards that caused me to be 12 hours delayed and caused multiple 50 mile trips in attempt to pickup the truck.
Amy GaronThe truck was filthy it took two hours to get my truck
Jessica TaylorVery nice lady running the place
robert coyIt took two hours to get my vehicle that was scheduled at 8am, which put me behind on schedule. Where my movers were already waiting at my place. The truck was filthy inside, the windshield was cracked, no walk around was completed. We had to ask for one and then we’re told to take pictures and send it to link. I have no link. So all I have are pictures.
Jessica TaylorWas in and out quickly. Not much to comment on.
Matthew Rollins