After a horrible start with another U-Haul location on US 98 North in Lakeland, the managers at this location were wonderful and completely turned our experience around. The manager immediately recognized that I had reserved a 10-foot truck, which does not have a ramp, while also renting an appliance dolly. She took the extra step to make sure we had the right equipment for the job and upgraded us to a 15-foot truck with a ramp. I was extremely thankful that she paid attention to what we were actually trying to accomplish rather than simply processing the reservation. My only suggestion would be to inspect the trucks a little more carefully before they leave the lot. After we were already some distance away, I noticed that the left brake light was out and the passenger-side fender was hanging down and appeared to be held in place with a zip tie. Those are definitely things that should have been caught before the truck was rented. Otherwise, we had a very good experience, and I really appreciated the customer service we received. After our experiences with both locations that day, this will be my preferred U-Haul location in the future.
Edward F
Customer Reviews for Ideal Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service
David CAir freshener
Eric GLovely woman was there and had our truck ready at 9am on the dot, super friendly, excellently maintained truck and above all just went vert smooth! Would do business with again!
Amy MNothing. The staff at the location was awesome. Process was super easy. Can’t stand of good things.
KENNETH KThey are so nice, easy to talk to and very considerate. This is our 2nd time and we will definitely come back if we need to move again.
KENNEDY CThe gate/chord blocking the driveway was closed when returning the truck. Made it very confusing as to where to go to return the truck.
Jack PExcellent service.
Roberto SLoved Rosy ... professional, pleasant to work with ... love the smaller U-Haul location and always love the U-Haul Trucks ... Thank You ... will definitely use again ... Thank You Rosy
Dorothy EDid not check if I was being charged for additional packing materials when I told I did not need them
John GRose was very helpful throughout the whole process. She was patient and kind and the equipment was in great condition, I would definitely recommend.
Jasmine LI turned the equipment in earlier to get it back in rotation. While I didn’t receive a prorated refund, I was greeted with a super friendly associate.
Kenneth CParking for customer vehicles during rental period.
Scott TDidn’t see any need for improvement. Everything was very well. Went very well and worked well. Had no issues was very happy with it.
Glenda GAbsolutely the most wonderful woman in Lakeland! Kind, professional and extremely knowledgeable… Thank you so much!
Wendy MNo need for improvement the service was great!!!
Meranda ABest customer service that I have experienced with UHaul - Jim (I hope I didn't get his name wrong), was very helpful over the phone & had our truck/trailer perfectly prepped, all the way down to the small detail of having the truck faced in the correct direction. Also, this truck was the cleanest that I have ever seen from any rental facility (including enterprise, budget, etc). The entire experience was flawless and as luck would have it, we need to rent another mover for next week... I have already selected Ideal Wheels & look forward to another great experience. THANK YOU!
Brian WThe lady from idea wheels was awesome to deal with and so was the man at Spud's shack truck did very well and Janice that set up our rental is awesome
Johnney PThe way to get to the u-haul side was a bit confusing. But Rose who helped me out was an all-star!
Justin LBest customer service you can wish for , great communication and fast response , clean trucks ,great prices ,ask for rose , she’s a sweetheart 🫶🏼
GRENOR AEvery time Rose has the equipment ready and is so great to work with. I would always recommend this location for a U-Haul pick up.
Douglas FRose was very helpful.
Timothy BFriendly and reliable service.
octavio CThe owner works hard for your business and is great to work with
william rService and equipment was first-class ! No improvement needed !
EUSEBIO BRose in Lakeland Fl was great to work with. Mitch in Dyersburg was a true professional once again. Thanks to all. Great equipment/great experience!
Douglas FNo ramp, the emergency brake handle is broken and difficult to engage. I CANNOT READ THE Receipt THE PRINT IS TOO SMALL AND WILL NOT ZOOM. THIS PORTION IF THE WEB SITE SUCKS!!
Joann ANothing to improve at this location. Rose is a gem, very helpful, and very pleasant person.
CAMERON BRose was amazing, the U-haul system was acting up that day and she assured me that she would make it work. She did and I also saved some money. Definitely using this location again and high recommend this location.
Norberto TEasy and convienant
Kenneth HThe staff was super helpful and got me taken care of quickly.
David GNone
Quan CRose called me before scheduled pickup time and met me on arrival. I was hooked up and ready to go in 15 minutes.
ALLEN Pn/a
Ray DI’ve rented from this location three times now, and every single time has been a great experience. Everything is always clean, ready, and handled the way it should be—but what really stands out is Rose. She has been amazing every time I’ve worked with her. She takes care of everything. She’s kind, she’s fast, and you can tell she genuinely cares. That kind of service is hard to find, and it’s the reason I keep coming back. I would absolutely recommend this location.
Pauline MThis was a very easy drop off the employee was great very helpful and made it a breeze. I was in and out in about 5 minutes.
David TI had a delightful time with the rental and agent. Recommended to a friend who is also moving.
William LGracias por su servicio con calidad y eficiencia
Lazaro GThey did a great job to meet all me needs on time no waiting great service thank you.
Salomon WLittle snafu on communication as to the actual size of the trailer when we reserved it.
John mEverything was great and customer service 5 stars.
Keith RI highly recommend this location as Rose was polite and responds quickly! Their trucks were clean & updated and I had no worries of whether all the accessories were available to rent like some other locations in my area!
ALTON WOutstanding customer service, you guys are perfect as is.
ANDRES PRuby was awesome!
Mary VBeautiful
Verean HVery nice and excited I was able to back the truck into an open spot. The only problem I had with this location is the size and space available for return.
cherril wNothing
CHARLES MThe person who checked us out put down the wrong drop off location. I asked for Midguard Self Storage and she put me down for a mini mart, causing several phone calls to straighten it out. In addition, I reserved a 20' trucksl weeks ahead. On pick up day I was told there were no 20' trucks available in the entire city of Lakeland FL, with a population of 120,000. I was told I could go out of town to locations 30 miles away and get one. On moving day I didn't have time to drive around looking for a truck. I ended up with a 15' truck, resulting in leaving behind thousands of dollars in possessions, including a riding lawn mower. Very upset with you all! So what's the point of making a reservation?????
Tom GNice and smooth transaction thank you
YORDAN NI only use this location! Super friendly!
Tanya HCorrigieron un Pago extra , la tienda fue muy diligente y me devolveran el Dinero , todo limpio, gente amable , service de excellencia,,, GRACIAS UHULL.....POR EXISTIR ......
Desmaries GRose assisted me with the drop off.Nice person to deal with.
Thomas MCustomer service was beyond my expectations and very prompt from the beginning of my U-Haul rental pick up to the end. It felt nice dealing with such great employees for once. Thank you
anthony lThe app malfunctioned and was not user friendly. Thankfully, real people are. The personnel at the location worked when the online app continually was not.
Eva MRosey was super. Took care of me very quickly. It's nice to see a smiling face when doing business.
Tom YExtremely difficult to access. Had to leave trailer parked on a hill with no wheel chocks available. Had to leave my personal wheel chocks to keep trailer from rolling into traffic.
JOSHUA CMr Greeg and Ms. Rose are the BEST, In all aspect of the word!
MANUEL CThanks alot !
Robert DThe agent in Lakeland FL, Rose, was excellent. Very helpful and informative. Thank you.
ROBERT NInside the trailer was full of dirt and debris when I picked up, she advised me to make sure it’s clean, but I got a dirty trailer so I think I should be credited for the fact that I had to clean someone else’s mess.
Carissa GMs rose awesome
REINALDO Bvery fast and efficient
Giezi E