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Sam H
Customer Reviews for Imperial Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The primary highlight for us was working with this particular location. Very responsive and kind. Great experience. The equipment performed well as expected. . . in good order. Thank you so much and cheers.
Kim KI am giving the high score for the location and the staff. The staff were absolutely amazing and helpful. The process and reservation on the other hand was a complete mess. 1) Having to tow the trailer 500kms empty because the trailer reserved over a week in advance was unavailable is completely unacceptable. 2) having the U-Haul system go down while checking in was once again completely unacceptable. It shouldn't take over an hour to The overall experience was one that makes me question ever using UHaul again.
Matthew SNot a thing
Bob MGreat easy service
Eileen DBest uhaul experience I have had!
Chad EActually nothing to improve, the customer service was excellent. The staff are great to deal with. Overall my experience was outstanding and I'd refer anyone to this location 👍
Lezley C