Customer Reviews for Independence Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Independence Self Storage

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Olivia G. on

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Customer did not leave a comment.

Christy R. on

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Was told truck had to be towed to location to put gas in it and to get a new key made because of vandalism. Was told the key stuck once in a while. Was told gas was between a third and fourth. I asked if truck was safe to drive from Utah to Oregon. The truck shouldn’t have been driven to Oregon I felt lied to and they wanted this truck out of their area. The key stuck most of the time it really got stuck at inappropriate times like at a bust gas station. Gas was closer to a forth I took it back with a little more gas than when I received it I was charged $12. The truck didn’t appear to be straight in passenger side. So with being on 2 lane high mountain roads most of the time we had to go slow because it was hard keeping truck within the lines. Because of truck issues we tried to get a few more hours to turn it back in was rudely told no ended up paying $40 for an extra day.

Anne-Marie M. on

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The online pickup and drop off system was a lifesaver!

Susan G. on

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Deanne B. on

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Alicia M. on

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Kaitlynd B. on

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original order had 12 utility blankets but pick up location only had 6 available. Was told the charge was changed but when dropped off truck it still showed I was charged for 12. Also told the drop off time was changed but also wasn't.

Jerry R. on

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Lonnie G. on

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it needs a way to help with the heavy tongue

JIM W. on

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Nice place drop off was smooth We booked a first month rental which was at a diff storage place in Grantsville please call them and explain the first month rental process they are saying the first month is from June 19 till last day of June and I pay 82.00 July 1 ???? Thanks

Adam F. on

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GARY D. on

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ken K. on

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Brittany W. on

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Riggs P. on

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I had to drive over an hour and to multiple locations to get the truck and trailer. That was a pain. I also had to pay about $200 more than a competitor because the competitor did not have the trailer that I needed. Not to mention the additional gas I had to buy for driving an extra hour to the pickup location. The Uhaul locations were helpful and did their job. Corporate Uhaul was hard to deal with and made it not fun and more expensive than it should have been.

Paula L. on

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Justin H. on

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Oscar J. on

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Roseann S. on

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I got a truck had it less then 24 hours and they charged me for two days ripoff

Reyna S. on

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GARY D. on

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Robin N. on

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Danny F. on

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Dana S. on

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We returned the truck clean and with 3/4 of a tank of gas. We didn't fill it all the way because it only had a little over a half a tank when we picked it up, and the guy told us to bring it back with 3/4 of a tank because of that. We now have an additional charge on our card from UHaul for $28.74 - what the heck??

Kyrie Y. on

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TYLER R. on

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Nothing

Vanessa T. on

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Gary F. on

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Aimee L. on

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max H. on

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Sheri H. on

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