Customer Reviews for Independence Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Independence Self Storage

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Dennis B.
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mike P.
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George K.
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John W.
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Amber T.
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Mel A.
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The people there are great. The truck I drive was pretty dirty inside. I wouldn't care usually but you know Covid and all. But other then that it was really good!!

Jennifer B.
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Customer did not leave a comment.

Spencer W.
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Have the size truck in stock that I reserved and don't run out of dollys.

Crystal S.
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I was unable to use the tow dolly because my truck was to wide. When picking up tow dolly all computer said was not recommended because 4wheel drive. I rented anyway because we were going to have to disconnect driveline anyway because transmission went out and stuck in 2nd gear permanently. So that would have eliminated the 4wheel drive being a problem. It said nothing about it not fitting on the dolly. Tried to get a refund but they had already sent payment through.

Douglas B.
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Inside had not been cleaned, was dusty and dirty, with fingerprints. Had to "covid"-clean it ourselves. Outside of vehicle was dirty also.

Ted B.
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Karry L.
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Nothing comes to mind at the moment.

MIRIAM W.
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kenneth F.
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ROBERT M.
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David T.
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Kevin R.
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Super cool. I wish I would have been told if you have a government loaded card, that you will still get charged a deposit.

ERIC A.
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Daniel M.
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Erik J.
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ROBERT B.
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Grantsville Uhaul was so helpful at both pick up and return. Awesome customer service!

Thomas E.
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Steve Q.
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Miriam A.
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Mark W.
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Michelle R.
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David W.
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There was a lot of trash on the road and there was not a lot of room to park

Brandon H.
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Super friendly staff treats you like family right as you walk through the door highly recommended for all uhaul needs

PERRIE K.
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Melissa M.
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The instructions for pickup were unclear, and even worse, the website was not working for us to get the keys. We called, and called, and called and when we could finally get through the customer service agents could not help us. Moving day is stressful enough, so to have these additional difficulties was almost unbearable. We got our moving truck an hour late and had all of our helpers waiting for us. Very frustrating.

Patricia W.
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These guys are absolutely the best.

GARY D.
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Dale B.
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Olivia G.
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Christy R.
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Was told truck had to be towed to location to put gas in it and to get a new key made because of vandalism. Was told the key stuck once in a while. Was told gas was between a third and fourth. I asked if truck was safe to drive from Utah to Oregon. The truck shouldn't have been driven to Oregon I felt lied to and they wanted this truck out of their area. The key stuck most of the time it really got stuck at inappropriate times like at a bust gas station. Gas was closer to a forth I took it back with a little more gas than when I received it I was charged $12. The truck didn't appear to be straight in passenger side. So with being on 2 lane high mountain roads most of the time we had to go slow because it was hard keeping truck within the lines. Because of truck issues we tried to get a few more hours to turn it back in was rudely told no ended up paying $40 for an extra day.

Anne-Marie M.
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The online pickup and drop off system was a lifesaver!

Susan G.
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Deanne B.
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Alicia M.
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Kaitlynd B.
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original order had 12 utility blankets but pick up location only had 6 available. Was told the charge was changed but when dropped off truck it still showed I was charged for 12. Also told the drop off time was changed but also wasn't.

Jerry R.
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Lonnie G.
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it needs a way to help with the heavy tongue

JIM W.
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Nice place drop off was smooth We booked a first month rental which was at a diff storage place in Grantsville please call them and explain the first month rental process they are saying the first month is from June 19 till last day of June and I pay 82.00 July 1 ???? Thanks

Adam F.
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GARY D.
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ken K.
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Brittany W.
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Riggs P.
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I had to drive over an hour and to multiple locations to get the truck and trailer. That was a pain. I also had to pay about $200 more than a competitor because the competitor did not have the trailer that I needed. Not to mention the additional gas I had to buy for driving an extra hour to the pickup location. The Uhaul locations were helpful and did their job. Corporate Uhaul was hard to deal with and made it not fun and more expensive than it should have been.

Paula L.
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Justin H.
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Oscar J.
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Roseann S.
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I got a truck had it less then 24 hours and they charged me for two days ripoff

Reyna S.
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GARY D.
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Robin N.
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Danny F.
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Dana S.
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We returned the truck clean and with 3/4 of a tank of gas. We didn't fill it all the way because it only had a little over a half a tank when we picked it up, and the guy told us to bring it back with 3/4 of a tank because of that. We now have an additional charge on our card from UHaul for $28.74 - what the heck??

Kyrie Y.
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TYLER R.
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Nothing

Vanessa T.
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Gary F.
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Aimee L.
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max H.
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Sheri H.
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Nothing, service went above expectation.

Gary F.
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THERESA E.
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These folks are the nicest people! Like the fact that they are living in our new hometown.

Theresa E.
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These folks are great!

Richard L.
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Rob A.
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Nothing! The experience was great.

james A.
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The truck I rented was very bouncy. But the service of the location i rented from was amazing!!!

Mickey S.
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Had problems setting up a one way truck rental because of the computer system site. No fault of the staff at the pick up location. Area manager fixed the problem, good job..

Jan M.
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Thank you so much for an excellent experience! Terrific service and equipment!

Bj Z.
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I was never told that the $39 rental fee is only if i bring the truck back to the same location that i pick it up from. I asked the rep about it when i picked up the truck, i was told they would explain it to me when i dropped it off and adjust the price when the truck was returned.

Norma A.
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Marvin B.
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Costumer service no lies. Proper maint on veh

JEFF H.
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Marvin M.
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Young lady was very polite and courteous. She took very good care of me

Lynda W.
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lewanna N.
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RYAN CHASE M.
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Patricia W.
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Awesome service!!!

Lacee R.
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Nothing! Everything was amazing! Customer service was great and everything was so clean. I have used uhaul many times and this was my best experience.

Daniel W.
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The rental facility people were fantastic. However they were having computer issues. When they called the uhaul helpline the person on the other line was very rude to the lady helping me get the rental. She told her something like it's not my problem and hung up her. After messing with it for a while she did eventually get it to work. My only suggestion is that your call center staff needs to be better trained so they can be more helpful in troubleshooting issues to get the customer out the door.

ANDREW A.
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michael H.
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The truck wasn't there! They screwed up my order and I had to drive to Grantsville 15 miles away to pick up the truck!! Y'all need to work on your logistics!!

SCOTT W.
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N/A. Everything was super! The owners were especially helpful, knowledgeable, and friendly!

Shelley B.
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Excellent Friendly helpful worked with our schedule. Quick. Just the best experience

DAROLD B.
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The staff are very professional, curteous and helpful. They accommodated our needs with the utmost care. I think not only will I definitely rent from them again but without any hesitation refer a friend. I'm very impressed with their concern to help. Thanks for having such representatives for U-haul and making the experience pleasant. DarButcher

AMANDA B.
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Absolutely nothing, you guys were amazing to work with! :)

Pennie W.
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People were very friendly and helpful.

Jason B.
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The location was fine. The truck ended up being over-booked but that seems to be an issue with uhaul corporate and not so much the specific location.

Dustin S.
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Pick a drop off lot that is maintained and not mud and ice.

Jennifer R.
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Better price for mileage

Mike B.
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Grantsville Uhaul was excellent. Super customer service and attitude..

Tom G.
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No improvement necessary. You guys are awesome! Thanks!

JENNIFER R.
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Customer did not leave a comment.

Heather B.
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Got us checked in very quickly.

Christina W.
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I have been here before employees are helpful and very nice when we come to our storage unit

Tommy H.
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Shelley S.
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No reviews have been submitted for this location.

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