Customer Reviews for Indian River Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Indian River Self Storage

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Dawn K. on

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Very friendly and helpful, highly recommended.

William H. on

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The clerk was both very helpful and friendly.

markham B. on

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Dennis V. on

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Dennis V. on

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Thomas G. on

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My pick up location was 530 South spring garden road in DeLand, FL.

Marvin R. on

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The two ladies Iris and her co-worker were super nice and helpful. The young man who hooked up the trailer was super nice too!

harold K. on

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Jennifer C. on

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Ronald P. on

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Horrible customer service, terrible work ethic, tries to charge for everything extra and doesn’t properly explain things. A small truck for a local 38 mile total move over $100. Never again.

PAUL H. on

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Donald T. on

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Mack D. on

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First trailer one tire was dry rotted with cracks all around. I requested another trailer and one was brought around and hooked up. It trailer was in better shape. The young man that helped me was very nice and professional. (Failed to get his name)

Troy M. on

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Staff was extremely friendly and helpful. Would use again and will also recommend to anyone I know in need of a truck/trailer.

KEN S. on

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All Was Good...….The Per Mile Charge Seems To Be A Little High At .99 Per Mile.

Sharon T. on

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BEA T. on

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The staff is awesome vey professional takes pride in their work

Terry M. on

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This was the first 24/7 pick up for this location and it went very smoothly. Great job.

Ray C. on

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All personnel were very courteous and friendly. Very helpful.

Heather H. on

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George D. on

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Mylene D. on

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The first location we were given was 2424 Hibuscus St and they were not there! As a result our trip was delayed by over an hour.

Robert C. on

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Very nice and helpful staff.

denise M. on

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Tim K. on

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I was treated with such disrespect and found the staff very unhelpful. I was charged double for my rental and was disappointed about the inability to help with this issue. I had to go back onsight and also call higher ups several times to correct the issue. On top of this, my reservation was changed last minute. I am a pretty laid back and flexible person but I was shocked at the poor service, last minute changes and general disorder and confusion in this experience. I will never use this location again. I don't think its acceptable to be discourteous to customers who merely are trying to understand what is happening and trying to rectify a mistake.

wayne S. on

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Offer military discounts or AARP like penski does . Anything would help

Jan W. on

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tim W. on

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michael B. on

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Very professional and friendly manager

Adam V. on

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Brad C. on

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Gail D. on

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Originally supposed to pick up truck in New Smyrna Beach at The Spot store at 9 am. Had friends meeting me to help. Turns out this store doesn’t open until 10. Uhaul found me another truck at different location

Robert M. on

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Robert T. on

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This is a well run operation, very professional and accommodating. I also utilize the on-site climate controlled storage as well. Very happy overall. Great locale, service and accommodation.

DENNIS C. on

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joyce W. on

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Danny W. on

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The ladies. Iris and Lilly were the absolute best Uhaul representatives we've ever encountered. Professional, courteous, informative and helpful. They went out of there way to accommodate us when other Uhaul representatives did not fulfill our reservations and waited until 1 hour before contacting us. We would had to go 50 miles out of our way. These ladies saved the day. We appreciate all their efforts. They are great!! Thank you ladies! You both definitely posess the characteristics of what great representatives of Uhaul should be. Not to mention you have beautiful spirits.

David S. on

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Ken S. on

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The Staff Is Very Personable, Friendly And Business Like....I Highly Recommend This Site.

GEORGE T. on

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Poorly trained unprofessional unpleasant staff

KENNETH S. on

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Great Staff And Location

Nathan G. on

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Great Place to Deal with. Trucks are always clean, Girls at this office are very pleasant and Fast Service!

Frank H. on

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Everything was clean and well maintained. Great coustomer service and I well share this with everyone. Thank you.

kenneth P. on

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Stephen K. on

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Trudie G. on

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They are great!!

Bruce G. on

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Sandra B. on

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Warren R. on

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I did not recently use Uhaul. I was told that one of your customers gave my phone number by mistake and their my name and email address pulled up as contact for this rental. The Uhaul rep. apologized for the confuse and resolved the matter. So please stop contacting me about this.

Tammy O. on

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Customer service was outstanding. Very friendly & knowledgeable staff

JEFFREY C. on

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We really enjoyed meeting the people who we rented the U-Haul from. Very friendly and the area was very maintained & quite beautiful. Will recommend them to others.

Danny R. on

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Best uhual place in Florida,the staff of Indian River Self Storage is amazing they really make me feel at home. Thank You,Lilly,Iris and Kristy ,you rock ladies??

Stacy R. on

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Nice ladies to rent a uhaul from. And they are also caring and will work with you like they did with me when I got sick and couldn’t bring the truck back right away they were very understanding will rent from them again when I move into my new home????

James E. on

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Dana C. on

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Jill P. on

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Paul D. on

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scott W. on

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william K. on

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Have more people staffed at the end of the month when the demand goes up. We were told that there would be 5 trucks scheduled to go out at the same time, but only 1 clerk would be available to check them out. It forced us to rent for an extra day to avoid the crowd.

Gerald M. on

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John D. on

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Excelant service

Terri S. on

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Richard C. on

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David P. on

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Nothing to improve. The ladies in the front were amazing and thought ful. Thank you for making a stressful time a lot easier.

Jack L. on

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The staff was very knowledgeable & efficient in our transaction. We always rent from them since they make the process easy & fun.

Colleen S. on

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I wasn't told in advance that there is a per mile add'l charge. Since it was a single trip/short diatance move, it wasn't a big deal. It would have been a problem if it was a lot of miles though. Could end up being cheaper to hire movers instead.

matt W. on

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The only comment I have is I do not think it's fair of the U-HAUL company to put blame for their fuck-ups on the drop off locations. They have no control over anything in U-HAUL customer service. That's straight up bullshit.

KENNETH S. on

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Very Nice Facility

Cindy L. on

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The perfect place for your moving needs! Super clean and friendly personal. Im so happy I came here.

Larry C. on

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Speed up the u-haul website. The location people were great but the U-haul site used for renting was extremely slow.

Tom W. on

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The two ladies that work in the office were extremely friendly and helpful. They got us in and out with a truck quickly and were very easy to work with.

ANGELO P. on

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The office was extremely helpful in getting me set up for my rental very professional

Pauline C. on

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Sandy S. on

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Tracys H. on

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Tanya P. on

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I was first told to drop off the equipment at 2424 Hibiscus, Edgewater even though I told the agent that I have dealt with Indian River before. When I arrived in the early afternoon at 2424 Hibiscus both gates were locked and no one was available to accept the trailer. I waited and then called the number on the gate, there was no answer and I left a message. No one returned my call. I waited about 30 minutes then called U-Haul and asked to drop the trailer off at Indian River and was told to do so. The agent said they would contact Indian River but when I arrived there no one had contacted them. Nevertheless they were very helpful, accepted the trailer and printed off my original contract information for me. I would not use the Hibiscus location. The equipment was great, new trailer, clean, new tires but the drop off experience was less than satisfactory.

Forest H. on

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Love those Folks

Celest M. on

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I feel they handeled everything excellent. Not one complaint here

mike L. on

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the ramp door was broken we had to jury rig it to get in back in after move in Florida and also after unpacking today in Landrum SC

steven J. on

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This UHaul Site is the Best in The Area, Truck was very clean and smell nice, customer service was A+. Overall a Great Experience.

Daniel R. on

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The ladies that work at this location are awesome!! We have rented numerous storage units at this location and rented U-Haul and every time has been amazing.

Jackie S. on

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William F. on

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All personal were friendly and very professional..

Gregory W. on

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The man outside was rude and talked to my husband using vulgar language. If he were my employee I would have fired him immediately. There was one girl in the office the day we returned our truck on time and she couldn’t find our order and the man said we owed for three days! Also they changed our drop off location so we had to drive 20 miles to get there which added to our mileage. It was a total nightmare. Wish every office could be run like the one in Punta Gorda FL by Bob Cox. If we have to use this location again we just won’t rent from uhaul.

James K. on

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Barbara T. on

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Nice people. Have used them before and I will use them again!

Greg W. on

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Rich S. on

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First of all when I got to the pick up location they had a different trailer than the one I booked. It took 90 minutes to change the paperwork which made me late for my appointment at the dealership to get my car fixed. Than the woman working that day (Saturday) said we are closed tomarrow so dont worry about bringing it back tonight just bring it back before we open Monday and we won't charge you for Sunday since we are closed anyway. I was unable to fix the vehicle I was Towing and unable to get it off the trailer till Monday morning which I returned the trailer and this other woman claiming to be the manager told me I have to pay for Sunday even after I explained to her that her employee told me I would not have to because they are closed anyway and I asked her why does it matter because it's not as if they were going to rent it out if they are closed she then started acting unprofessional and cursing at me after she copped an attitude I told her I don't give a fuck what her position is and her employee told me I wouldn't have to pay for Sunday and I'm not going to pay for it then she hung up on me I would never recommend this place to anyone they suck!!!

Gregory V. on

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Wonderful service. Great people.

Brian C. on

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Ed B. on

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The staff, and experience was awesome. Highly recommend using them.

Margaret B. on

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Federico U. on

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Excellent service, also she speak Spanish

Scott F. on

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Sandra B. on

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I could not rate personnel help because I dropped truck off after hours. But Im sure they would have been helpful in everyway. *****

David S. on

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Use this facility as a “Training Model” for how things should be done. Neat, clean, efficient. Employees know what they are doing.

dennis C. on

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ROBERT F. on

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They are extremely helpful and friendly people.

Robert M. on

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Tom A. on

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Took over 4 hours to get rental truck due to computer failure at corporate level. Indian River location worked diligently to resolve problem but HQ gave them a very difficult time and uncooperative. U Haul HQ needs some severe training in Team Building and cooperation. Not to mention customer service They also billed me twice for same trip after finally getting computer problems fixed. Waiting on corrected billing now. Next time I will use PENSKE!!