Customer Reviews for IndyGo Xpress Inc
(U-Haul Neighborhood Dealer)

23 reviews

5820 Massachusetts Ave   Indianapolis, IN 46218

(317) 489-6130

Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(317) 489-6130

5820 Massachusetts Ave
Indianapolis, IN 46218

Services at this Location:

Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Communicate with location owners for pick up arrangements and scheduling. Work with owners that believe in good customer service because the owner seemed bothered by us being there to rent his truck the entire time.

Latrice J. 
Rating:
5.0

Right now through our pandemic I would say have one customer at a time going into the location and giving each other space. Unfortunately customers don't do that on their own some have to be told. Otherwise customer service was great service was great. Thank you!

Lisa M. 
Rating:
3.0

Lower the prices once u go over your time and give the deposit back or let someone know what the charges are before not giving the customer their full deposit.

lindsay B. 
Rating:
5.0

The woman was so helpful and friendly

cassie M. 
Rating:
5.0

This place is amazing. The only uhaul place I will go !!!!!

Gerald R. 
Rating:
1.0

About gasoline level i took on 5/8 of the tank and dropped on 3/8 i know is less but no 1/8 of the tank like the man reported ( i took a picture when I dropped) on that situation i have to pay $100.00 more I'm really sad

Enrique G. 
Rating:
5.0

They were very helpful,and I think a good rate as well, the guys

daniel R. 
Rating:
5.0

the owners there are very nice always treat me like i matter ,they really go out there way to show you love ,am so happy they are in my town , welcome to INDIANA ,GLAD to have you here. and a special thank you to Latosha she is good at finding you a truck and she know what she is doing.fast freindly check out .

edward C. 
Rating:
3.0

Communication between employee qorking with me on the phone and employee getting the truck ready for me could be improved. Drop off without anyone there (being 24 hours) was slightly confusing but doable. Overall a good experience though.

Christopher R. 
Rating:
5.0

Very professional and courteous. We had to postpone our rental by a week and it was seemless. Highly recommend. Thanks IndyGo!

Craig C. 
Rating:
3.0

Customer did not leave a comment.

Christina C. 
Rating:
1.0

Terrible on the phone customer service. Terrible experience.

Oyinkansola A. 
Rating:
4.0

Customer did not leave a comment.

MARIAN PENNY R. 
Rating:
1.0

HEAD LIGHT OUT/ PAPERWORK SAID THERE WAS 7/8 TANK OF GAS WHEN THERE WAS ONLY 5/8 OF A TANK

Barry C. 
Rating:
1.0

She didn't go over the contract price with me and overcharged me. This also wasn't a convenient pickup location. They had kids running around playing and no COVID-19 safety PPE.

Ka Sandra W. 
Rating:
5.0

The employees at this location were incredibly nice and helpful. I would recommend picking up here to anyone!

Lauren G. 
Rating:
5.0

Thank you so much for the amazing service :)

ROBERT K. 
Rating:
4.0

Courteous service.

Murray B. 
Rating:
5.0

Customer did not leave a comment.

Sheri L. 
Rating:
1.0

Pick better locatuon the place was dirty and not professional.

Lajeane S. 
Rating:
3.0

Communicate before charging absurd amounts out of people's accounts.

Tariro N. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
1.0

UHaul should not do business with this place! First, it's in an extremely bad part of town. I did not feel safe going here. I wanted out as quickly as possible. Second, when I got there, I didn't see the drop box. I went inside and talked to a woman who was eating dinner and watching children. When I told her I was here to drop off the UHaul, she said ok, left, came back, and asked for my name. I told her, she left again, came back, and asked if there was any damage, to which l said no. She left again, and NEVER CAME BACK! I sat there for 30 min while she vanished! I even yelled through the window if anyone was there and tried knocking on the employee door. After stepping outside, I finally found the drop box and put my contract and keys in there. It was a complete waste of time and made me extremely anxious with the area I was in. After returning to my car and driving away, there was a HUGE UHaul facility less than 5 minutes from this place! I'm not sure why I was not scheduled to drop it off there. I had actually called them prior to finding the drop box to see if I could drop it off there because this lady had vanished. Overall, terrible experience dropping off the truck at this location.

Daniel F. 
No reviews have been submitted for this location.

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