Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)

1,502 reviews

3515 Stadium Dr   Kalamazoo, MI 49008

(269) 353-1434

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed

Services at this Location:

Contact Us

(269) 353-1434

3515 Stadium Dr
Kalamazoo, MI 49008

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The online return process is cumbersome, non-intuitive, and took me forever. I'd like to see it made more user-friendly.

dan E. 
Rating:
3.0

Please make sure everything the customer order is in the truck. I was missing a furniture dolly and because it was late a night I couldn't get it so my moving was extra hard without the dolly. I am still waiting for my refund.

Kirsy J. 
Rating:
4.0

The whole process was super simple and efficient. Overall, fantastic experience!

Alexandre Z. 
Rating:
5.0

Great service as usual. I have rented from this location several times.

Michele P. 
Rating:
5.0

Great staff, very helpful

Davidmichael S. 
Rating:
5.0

I can't think of anything. It was an all round pleasant experience.

DANIEL LEE H. 
Rating:
5.0

great, friendly and helpful staff!!

THOMAS T. 
Rating:
5.0

Friendly staff and very efficient

Davidmichael S. 
Rating:
5.0

Customer did not leave a comment.

Gina K. 
Rating:
5.0

Customer did not leave a comment.

Blain B. 
Rating:
4.0

Very nice, friendly staff but they don't want to part with their newer equipment for one-way rentals. The truck they gave me was in rough shape and smelled like an ashtray. It was filthy and even had something sticky and hair stuck inside the door handles. The back ramp couldn't be lifted into place so it had a 4” gap from the truck to the ramp. My 12 year old daughter and I had to spend 4 days traveling in this. We cleaned it up ourselves a bit but for over $2K, we were hoping for at least a clean truck. The truck got us there so I guess it did it's job. I would suggest putting more attention on cleaning your rentals. Renters: Have your Uhaul rep pull out the ramp for you and double check that everything works well.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Devynn L. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Ben M. 
Rating:
1.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Everything was great, at both the Portage St. location, who set us up with the Stadium Ave. folks, and at the pick-up spot on Stadium. Everyone was professional and extremely helpful. Nice people! Thank you all.

Andrew K. 
Rating:
5.0

Great staff, very helpful and friendly

Davidmichael S. 
Rating:
5.0

Customer did not leave a comment.

CYNDI A. 
Rating:
5.0

Not sure who's responsibility it was but the box portion had a lot of dried on old crud on the walls and floor. it didn't sweep out but it did give me pause (which is how I knew it was dried) about putting my stuff in there although with mostly plastic totes I figured mine would clean. Also little thing but the radio was way too loud when I turned on the truck to drive it.

Sherri P. 
Rating:
5.0

Customer did not leave a comment.

Gina R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

Customer did not leave a comment.

Willie G. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Staff were professional and did a great job.

Sabrina J. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
1.0

I couldn't get the lock box to work. It took a phone call and two of us adjusting and re-adjusting the toggles. Then we got the key and the ignition was so locked up I couldn't use the truck.

Pamela M. 
Rating:
5.0

The store was closed …. Automated checkout was a pain …. Not much fun

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Alberto G. 
Rating:
5.0

Customer did not leave a comment.

charlie S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Davidmichael S. 
Rating:
4.0

Customer did not leave a comment.

LaCretisha M. 
Rating:
4.0

Customer did not leave a comment.

Jay A. 
Rating:
4.0

Could be friendlier.

Gregory J. 
Rating:
3.0

Truck had terrible suspension. Multiple damaged items due to to poor suspension.

Tobias G. 
Rating:
1.0

Make sure the vehicles are filled up after each customer. We looked at the dashboard and the dial was so close to the F that we figured it was full. After driving the van, we filled it up and ended up going way over the F which showed us that the person prior had not even filled it up. Then we were charged for that person evidently, as my Discover card was billed an additional $16.88 which needs to be removed. I've emailed my receipts and pictures of before and after of the dashboard, so hopefully this will be taken care of soon.

Gregory M. 
Rating:
3.0

the application was not helpful to check out the rental. I am forced to pay the convenient fee because the system would not turn it in after spending an hour trying to make it work

Angelo C. 
Rating:
5.0

Everyone was very helpful and professional.

David P. 
Rating:
5.0

Excellent customer service

Jody B. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

just be yourself that should do it.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Kristi B. 
Rating:
5.0

Na

Jacob C. 
Rating:
4.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Cary L. 
Rating:
5.0

Customer did not leave a comment.

Laurie V. 
Rating:
5.0

Customer did not leave a comment.

Bryon G. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

TOM A. 
Rating:
5.0

Customer did not leave a comment.

Janet H. 
Rating:
5.0

The staff at Interstate Battery on Stadium Drive (Kalamazoo) were incredibly helpful, knowledgable, friendly, including making sure the vehicle was large enough for the items to fit,

Lynne H. 
Rating:
4.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Great Experience. Van was in great shape and Air conditioning was strong and much needed. Pickup and Return were easy..

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Raechel R. 
Rating:
5.0

Nothing, really friendly and excellent service

Mercedes V. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

I wish every vehicle came with a full tank of gas. Mine was 7/8 full. Impossible to return with 7/8 so I just filled it up. Probably cost me an additional $20.

Doug R. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

I was satisfied with the experience, thank you !

Lena C. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Shelby S. 
Rating:
5.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Russ K. 
Rating:
5.0

Customer did not leave a comment.

Brenda F. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Only thing I noticed was the inside of the windshield was really dirty. It wasn't visible until the sun hit it while driving

Justin L. 
Rating:
3.0

Customer did not leave a comment.

Kevin Y. 
Rating:
5.0

Nothing, great experience and best U-Haul location I have ever been too.

Christophor S. 
Rating:
3.0

Make sure to have a truck available at the time requested. Make sure to have the equipment asked for reserved as well. I do appreciate that you bumped another reservation so I could get the truck I asked for the day before but I felt bad for that reservation getting bumped.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Joy J. 
Rating:
5.0

Customer did not leave a comment.

DALLAS DALE T. 
Rating:
5.0

Customer did not leave a comment.

Ronda H. 
Rating:
5.0

The staff at this U Haul location is extremely helpful and friendly. I would highly recommend this U-Haul location. Thank you very much!

Guy Z. 
Rating:
5.0

Truck old but did its job. The clerk was very professional & kind; he answered all my questions & was a pleasure to deal with. I would definitely recommend this location for anyone with a truck rental need!

Douglas P. 
Rating:
4.0

The clerk was not very friendly and helpful when picking up the trailer

Kyle R. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Very good experience. Highly recommended

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
4.0

Loading a piano, so I didn't need a larger truck. Would have been nice to know that the smaller trucks do not come with a ramp! Maybe a little more notice of what comes with what…I have never rented a truck before that didn't come with a ramp, so I was under the impression that they all did.

Jordan S. 
Rating:
4.0

Customer did not leave a comment.

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

Rosa R. 
Rating:
5.0

Easy pick up and return. Great experience!

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
2.0

Nothing worked on this truck. The Bluetooth didn't work. The steering was so vague that it was dangerous. No cruise control. 700 miles with my foot modulating the vague throttle, my hands at 10 and 2 trying to keep the vehicle straight. It constantly drifted to the right. That was fun for 700 miles.

Joel B. 
Rating:
5.0

Friendly customer service. Large parking lot for maneuvering with trailer hookup.

Brenda S. 
Rating:
3.0

Customer did not leave a comment.

Jill K. 
Rating:
3.0

I was thoroughly enjoying the experience. It was relatively fast and easy. However, they did switch my truck from a 20 to a 15 at the last minute because of availability. That wasn't a big deal. The phone rep said something about free miles but that didn't happen… but I was still able to move everything with ease. Even with the change in vehicle I was having a good experience and it was quick and easy to pick the truck up. Now here is where my main concern is. I turned the truck on and it had 5/8 a tank of gas instead of 3/4. I immediately went back inside and mentioned this to the agent and he assured me I did the right thing by letting them know. But, when I came back, I had put 20$ in the tank and I have a receipt to confirm this. The guage read a little bit over 5/8 of a tank. I thought everything was good. But on my bill, it shows I had to pay 10$ for a gas fee! I know it seems small but it irritated me that I went through this in person and still they charged me. This small thing turned a relatively great experience into average and im left wondering if I would use UHaul again.

Joseph K. 
Rating:
1.0

Customer did not leave a comment.

Mohamed P. 
Rating:
1.0

Stop advertising cheap fairs. I feel overcharged and misdirected. Also tank was not at said level when picking truck up.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Daniel Q. 
Rating:
4.0

Customer did not leave a comment.

Arnis P. 
No reviews have been submitted for this location.

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