Customer Reviews for Iron Guard Storage
(U-Haul Neighborhood Dealer)

994 reviews

108 N Marine Blvd   Jacksonville, NC 28541

(910) 346-6179

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 346-6179

108 N Marine Blvd
Jacksonville, NC 28541

Services at this Location:

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
2.0

I believe that I have been overcharged. I will be investigating this because I have pictures of my mileage, fuel, and ai returned my keys in the drop box as instructed within 13 hours of a 24 hour rental. The trucks beakes we're squealing badly also.

BILLY C. 
Rating:
5.0

Did not drop off at this location.

LOREEN K. 
Rating:
5.0

Very simple to obtain reservation and the team is willing to comply to your needs.

ALEJANDRO V. 
Rating:
5.0

This location wasn't the original drop off location. The location I picked couldn't accommodate my rental. Even though nobody gave the staff a heads up I was coming, they were very welcoming and accommodating. If my storage needs weren't already met t another U Haul location I would certainly have given them my business. I would recommend this facility.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

Davontay S. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
2.0

The woman there was rude and complained about the UHaul location up the road.

Brian E. 
Rating:
5.0

The representative was very professional and very helpful, she did a awesome job.

Tracy M. 
Rating:
3.0

It started raining during the move and the roof had a steady stream of water coming down. Luckily my Tv was covered and didn't get ruined. Should check the roof more often. It could have ruined all my things.

Alexus M. 
Rating:
5.0

Trucks need better maintenance.

Jarret W. 
Rating:
5.0

Good service and outstanding personnel. Thank you so much

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Yolanda S. 
Rating:
5.0

Customer did not leave a comment.

Danny K. 
Rating:
2.0

Customer did not leave a comment.

SHAYLA H. 
Rating:
5.0

Customer service was very good! Employee at the front was very professional and helpful. Vehicle was clean and the location was very convenient!

EMMANUEL H. 
Rating:
4.0

Customer did not leave a comment.

VINCENT T. 
Rating:
4.0

Arrived to rent a truck and there was a paper note on the door for a break time. Customers see on the website the hours of operation then arrive to find it closed, even for lunch is aggravating. Had to go home, wait, then call, leave our number then wait for a call back to book this truck. Way too many steps!!!!

Darin W. 
Rating:
5.0

The gentleman was friendly and helpful even though he was the only one working and was busy. He was still willing to help.

stacey B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Vehicle floors could be vacuumed.

Bruce C. 
Rating:
5.0

Terrific experience

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Great customer service.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Great customer service.

JAMES H. 
Rating:
5.0

Customer service was excellent

Kristopher B. 
Rating:
4.0

I rented a utility dolly for the weekend along with the truck and I picked up before they opened and there was no dolly in the truck. I had to go back a few hours later when they were open to pick the dolly up, putting extra miles on the truck and costing me more overall.

Kurt G. 
Rating:
4.0

Customer did not leave a comment.

Hanh D. 
Rating:
5.0

Nothing you done it all

Sinclair D. 
Rating:
5.0

Excellent drop off location. Entire experience with UHaul has been top notch. Thank you.

REGINA M. 
Rating:
3.0

I did not get my 25 percent off for turning the truck back in clean. The sign in the truck said I would.

BRENDA O. 
Rating:
3.0

Give customer money back if rental truck or car trailer is returned early or not all miles are used.

GREGG L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

We turned the equipment at night when we got settled into our hotel room. The staff promptly receipted for the equipment when they opened which tells me that they know what equipment they have in inventory.

Alfredo U. 
Rating:
2.0

Employee/attendant lacked customer service, when asking for assistance with while using mobile pick-up and drop off process she treated us as if we were incompetent before actually helping. No assisting just prolonging. Not a good experience when your just trying to get going for your move. Other than that there was no issues.

Abegail D. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Geraldine D. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

Customer service was wonderful

Mayra C. 
Rating:
5.0

Customer did not leave a comment.

Janora C. 
Rating:
5.0

Customer did not leave a comment.

TROY J. 
Rating:
4.0

Customer did not leave a comment.

Larry V. 
Rating:
5.0

Great experience for moving.

MAURICE T. 
Rating:
5.0

Although it was a nice place, it was three times the distance from my home than the pickup location that I used on a previous pickup. I recommend more of an effort between facilities to provide the customer with their location of choice.

John K. 
Rating:
5.0

Very nice

Victor C. 
Rating:
1.0

No one was at that location. Had to find another drop off site.

james C. 
Rating:
5.0

Customer did not leave a comment.

Britney K. 
Rating:
5.0

Customer did not leave a comment.

Felicia C. 
Rating:
4.0

Customer did not leave a comment.

Alan P. 
Rating:
4.0

Customer did not leave a comment.

Selah S. 
Rating:
5.0

keep julia...

Ricky T. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Nothing, best customer service I have received. Thank you.

SALVADORDE JESUS L. 
Rating:
5.0

Customer did not leave a comment.

Lannette H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

No issues with drop off

Cyndi D. 
Rating:
5.0

MS Julian was a very hard worker. She was working hard when i GOT THERE, and after returning the vehice, she was stil working HRD.

ROBERT P. 
Rating:
5.0

Good

SHIRLEY E. 
Rating:
4.0

Customer did not leave a comment.

BRIAN F. 
Rating:
3.0

I was issued a van that had the engine light on and the passenger outside mirror was damaged. I've alerted the employee and she stated that she was awared of the engine light but not the mirror. I've refused to drive the van and the employee switch the van with a more newer one. Other than that, all was great.

CARLOS T. 
Rating:
5.0

Excellent customer service!!!!

NANCY C. 
Rating:
4.0

Iron Guard was great, but got the auto transport to my house and one of the tires was flat. Roadside assistance worked great. It was fixed in 2 hours.

Karsten H. 
Rating:
5.0

Customer did not leave a comment.

Lakiesha S. 
Rating:
5.0

The clerk was extremely friendly and had it checked back in with no problem. The inside and outside was very clean and well kept.

Charlotte B. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
4.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

we were scheduled to drop off our uhaul at a different location but we were sent away because they were full. Iron Guard was full but she took our truck anyway and we really appreciated it!

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

jenny S. 
Rating:
3.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

The customer services was great

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

TAMRA S. 
Rating:
5.0

Customer did not leave a comment.

Wyatt B. 
Rating:
4.0

Customer did not leave a comment.

Lee C. 
Rating:
3.0

Customer did not leave a comment.

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

Kassim A. 
Rating:
5.0

Left with truck and Ac didn't work. Came back and Keith was there. He fixed it quick. Super nice.

michael A. 
Rating:
5.0

Nothing, Julia was great - friendly, personable, relatable :)

KEITH T. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Lucy K. 
Rating:
4.0

Good but the pick up location attendant was a little more helpful. But still hassle free....

Ashish S. 
Rating:
5.0

All in all great experience. Would not try to fix nothing that isn't broken.

Victor C. 
Rating:
5.0

The Manager was very friendly and professional.

STANLEY R. 
Rating:
5.0

Seamless and great customer service

ALICIA H. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

These Ladies were great to e we work with. If I need a U Haul in the future I will use this location. Thank you so much a pleasure yo work with you

John R. 
Rating:
4.0

This location was awesome, very easy to get into and friendly people.

Loreen K. 
Rating:
5.0

Very nice and easy process. And the Rep informed me of a credit for picking a drop off location vs. another (one-way trip).

JORGE O. 
Rating:
3.0

Nobody was present during working hours and 24/7 drop off instructions were unclear and the mobile app was not working for me at the time. I had to call UHaul customer service who then contacted the location. Location followed up with me later that day but was still concerned about just leaving the trailer without it being signed in.

Brian R. 
Rating:
5.0

Super smooth

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Adebisi K. 
Rating:
5.0

The lady who helped us was helpful and friendly. I had an open drop off, then I received a text requesting that I drop off at a specific location. When we got to that location, no one was there which is why we ended up dropping off at a different location.

Stacia N. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
No reviews have been submitted for this location.

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