Customer Reviews for Ironbridge Self Storage
(U-Haul Neighborhood Dealer)

420 reviews

6100 Blest Ln   Richmond, VA 23237

(804) 482-7405

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 482-7405

6100 Blest Ln
Richmond, VA 23237

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was incredibly friendly and accommodating for changed needs.

Miriam P. 
Rating:
5.0

Mike was professional and friendly!

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Friendly Staff!

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Michael was very friendly and did a great job at explaining important things about the rental. The truck was okay in terms of cleanliness. And I was praying the engine would hold up during the drive (sounded strained). Brakes were softer than I was accustomed but the truck has a great deal of miles. It was my understanding the truck was going to NN VA for a well needed PM visit!!

micah D. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
5.0

Customer did not leave a comment.

Bonnie E. 
Rating:
5.0

Mike was awesome and very helpful. I would ONLY rent from this U-Haul location going forward. Thanks again

Jeffrey C. 
Rating:
5.0

The location manager was outstanding. She was personable and professional. She provided an email with the turn-in receipt. I will most definitely use this location when I rent the next U-Haul.

socorro A. 
Rating:
5.0

The Attendants, were knowledgeable, attentive, and very nice! :)

LYDIA B. 
Rating:
4.0

Customer did not leave a comment.

Gloshanda F. 
Rating:
5.0

Tammie went above and beyond to make my rental experience a great experience

John M. 
Rating:
5.0

Seamless process. I'd definitely use this location again

Tangee A. 
Rating:
5.0

Customer did not leave a comment.

Shelbie W. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Jon P. 
Rating:
3.0

Dropped off during non-business hours so most above ratings did not apply. The signage was confusing to me where to park the truck. As a result I thought there was a loop around and found myself blocked off and had to back up the truck and trailer. That was challenging. Other than that all was good. this is reason for average rather than higher rating.

Ronnie H. 
Rating:
5.0

I have used uhaul for all of my moving needs over the past 35 years. This was the MOST streamlined and effective end to end process to date. A high value for the cost. I appreciate the staff at both ends of the process and the movers were great.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Kala K. 
Rating:
5.0

Excellent customer service today.

Beatrice F. 
Rating:
5.0

The staff was very friendly and very helpful even when it look like I wasn't going to get the truck back in time they called me to let me know that I had additional time at no cost working with U-Haul is a win-win situation

Alicia H. 
Rating:
4.0

Customer did not leave a comment.

margarie S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEENPENDELL C. 
Rating:
5.0

My experience was great I have nothing bad to be improved. Thanks

Eva H. 
Rating:
5.0

Customer did not leave a comment.

Alba C. 
Rating:
1.0

Customer did not leave a comment.

WARRENYI H. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Mike was very helpful given the challenges we faced getting the truck at the originally scheduled location. We were due to pick up the truck at Grease Monkeys off Hull Street. When we got there we found out Uhaul changed our reservation. We needed to pick up the truck at our earlier time not when the new location was opened. The guys at Grease Monkeys went above and beyond to help us. Then Mike at the new location was efficient and pleasant. Glad the workers dealing with the public are so responsive. We were shocked that Uhaul could change our registration and we didn't know.

Tiffany N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

EUGENIAHILL T. 
Rating:
5.0

Customer did not leave a comment.

JERRYG S. 
Rating:
5.0

Customer did not leave a comment.

KENNETHLYNN C. 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDRI G. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Customer did not leave a comment.

Isaiah H. 
Rating:
5.0

Customer did not leave a comment.

MICHAELWADE W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYMILIKA C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELHENRY D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

WARRENDOUGLAS P. 
Rating:
5.0

Very Friendly and helpful

RICHARDMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DARRYLGLENN M. 
Rating:
3.0

Customer did not leave a comment.

ADOLPHALEX W. 
Rating:
5.0

Customer did not leave a comment.

JULIAM K. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Customer did not leave a comment.

DARRYLGLENN M. 
Rating:
5.0

Nothing to improve. Office staff just wonderful and helped us manage changing dates due to real estate sale. Excellent service and friendly helpful people.

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

EDWARDALLEN S. 
Rating:
4.0

Ask and provide ezpass.

EDWARDROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

The cargo van I rented was really a smooth riding vehicle. Very friendly staff. Thanks guys for accommodating the time I needed your service.

CRITAANDERSON B. 
Rating:
5.0

Outstanding Customer Service. VERY Friendly and Helpful. Love the location. looking forward to keep using this location for now on.

ALANSWAIN A. 
Rating:
3.0

People were nice. Truck was not cleaned on the inside. Truck had a lot of damage on the outside.

ANDREWMICHAEL R. 
Rating:
2.0

Customer did not leave a comment.

ISAIAH R. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin O. 
Rating:
4.0

Customer did not leave a comment.

ROYTYREE F. 
Rating:
1.0

First of all, I got charged twice for my rental. It took 6 days for me to get my money back. I can't float 657 dollars for 6 days for peoples mistakes. Ridiculous that you couldn't do anything to fix the problem. It was very nonchalant form your customer service team. Like no big deal Mr. Hopkins.. Geez Thanks

JEFFREY H. 
Rating:
4.0

The truck needed to be sanitized. It smelled of smoke and the floors needed swerve big out.

BILLIESUE G. 
Rating:
5.0

Customer did not leave a comment.

REBECCALOUISE M. 
Rating:
5.0

No issues at all on the return end. I told the attendant about my concerns with the truck, he promised to have his mechanic check it out.

AARONBOYER M. 
Rating:
5.0

Customer did not leave a comment.

RAYMESHAPORSHAE H. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

SHARONELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Joaquin L. 
Rating:
5.0

Nothing. Everything was great. The customer service was immaculate.

SHERYL G. 
Rating:
5.0

Customer did not leave a comment.

EVELYNJOYCE J. 
Rating:
5.0

Customer did not leave a comment.

Garrett C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYLAMONT E. 
Rating:
5.0

Customer did not leave a comment.

ROBINBRUCE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELPATRICK S. 
Rating:
4.0

Customer did not leave a comment.

JAMERANICOLE P. 
Rating:
5.0

Nothing with this Co. As they did a great job

MICHAELJOHN M. 
Rating:
5.0

Mike was truly a pleasure, I always look for great Guest service and I truly experienced that at this location. I appreciated his hospitality, knowledge and friendliness.

BRIDGETTESHILETT J. 
Rating:
5.0

Tammy and Mike were great. I was expected to leave the truck "up the hill" -- if there is signage to that effect i missed it.

BARRY S. 
Rating:
5.0

Friendly staff, great speed, was really a very pleasant experience.

Alexander W. 
Rating:
4.0

It may not be possible for this location because it's small, but it would be nice if there were at least two people working at a time. Service was still great, thank you!

Micaela H. 
Rating:
4.0

Customer did not leave a comment.

EDWARDANTONIA B. 
Rating:
5.0

Customer did not leave a comment.

JULIAM K. 
Rating:
5.0

Customer did not leave a comment.

ALVINDUVAL L. 
Rating:
5.0

Customer did not leave a comment.

DAVIDWAYNE B. 
Rating:
5.0

Everything was great.

THEODOREISAAC K. 
Rating:
1.0

Every email was sent to me in error. I am not the customer who rented the item. I sent an email to the service email account days ago about this issue but kept receiving emails for a rental I had nothing to do with. What the hell? Stop emailing me!

PHILIPHENRY W. 
Rating:
5.0

Customer did not leave a comment.

ROBINBRUCE C. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Dealing with Mike was a great experience!! He is the reason I will be returning to this location in the future.

BARRYLEE W. 
Rating:
5.0

Mike was awesome! First time using UHaul and would definitely recommend to others!

john M. 
Rating:
5.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Sonia P. 
Rating:
1.0

The people are very nice! The truck was awful & unclean.

JEREMYGERARD V. 
Rating:
3.0

Mike was wonderful and had great customer service. The truck itself however wasn't clean at all and it smelled of urine. I had to ride with the windows down because if the smell. I was going to talk to like about it when I returned the truck but he wasn't there so I had to use thr drop box

LAQUENTISHIADESH H. 
No reviews have been submitted for this location.

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