Customer Reviews for IStorage Jetplex 8044

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of IStorage Jetplex 8044

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Linda L. on

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Shurkera W. on

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I had actually call to confirm everything before pick up but needless to say that called me to confirm everything. Awesome services hands down

Blaine S. on

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john S. on

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Friendly and helpful staff.

Eli G. on

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Nicole W. on

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When reserving online it needs to be accurate on whether or not the location has hand tricks and dollies available. It’s easier to plan ahead of time knowing you’re not going to have it than to show up and be told it’s not available the day you need it.

Paul W. on

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vickie A. on

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I just want to make a good comment that the customer service was excellent. We did not have any difficulty in renting the truck at all. I will definitely recommend this place to everyone who needs their services.

Brandon H. on

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Eric M. on

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The lady that helped us was excellent, however, we were charged TWICE, and it’s been TEN days and our money ($193.07) has NOT been given back to us. Furthermore, they are not proactive in contacting us to resolve it, we have to keep contacting them when they’re aware of the issue. James@uhaul keeps saying it is a hold, but it’s not showing up as a hold and we want the DUPLICATE CHARGE REFUNDED TODAY! It’s been TEN days that you’ve had our money.

Etta S. on

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Everything was in order. The staff was excellent!

Jamie H. on

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KIM K. on

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They need a more space ti park. Or a sign stating where to park if parking lot is full.

laverne W. on

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Anthony D. on

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Jeffrey A. on

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The seat was a little difficult to adjust. The website was a bit difficult to use. I wanted to edit my original request by changing the type of rental--I had to reserve another vehicle at a different location. I emailed customer service to cancel by original request but it kept showing up. I then called the location to cancel and got a voice mail and later got a call from a different location for the original reservation.

Russell B. on

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The rental process was horrible. First I was given a location that didnt have the truck that was promised. Luckily I called before I went down there. Then I was given a truck that was on the other side of town. The lady at the location was very helpful though. I called Uhaul and stayed on hold for quite a while but the guy answering the call was great. I was told that the communication process between Uhaul and the drop off sites isnt what it should be.

dontavius B. on

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Late dropoff.

Tracy S. on

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Only thing i would suggest is to give the customer a credit upon turn in when they leave more gas in the tank than when they first got in the vehicle.

David A. on

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I was disappointed with the fact that when a new locations was sent to us in the confirmation text, the pick up time was adjusted without my agreement. We rented 2 different trucks for our event and this happened with both, causing me to have to contact the 1-800 Go UHaul both times and standing on hold for more that 75 minutes between the two of those phone calls both at very inconvenient and pressure filled times for me. My purpose for planning ahead and reserving ahead was to avoid just that. This was very disappointing and would cause me to potentially not refer you nor use your service again.

Angela L. on

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Customer service was excellent !

Jed K. on

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Edward K. on

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The lady at the front desk was so helpful and kind. I’d definitely rent from here again!

Kevin J. on

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Matthew P. on

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The truck I had reserved was not there. When it said I could pick it up at 9:30 am and I finally got the key and got in it at 10:14 am and I would like $50 rebate. For waiting almost 45 mins to get it. And the air condition did blow out good air. It was alright. And it had no windshield cleaner in the truck to spray and clean window with windshield wipers.

Sheri B. on

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Debbie was excellent! She drove me to another location to p/u a car carrier, this is the ONLY location I highly recommend, I went to them all and they screwed up on the carriers and downed them, always make sure one is ready before you p/u, no communication and they will send you to multiple stores.

joseph W. on

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Kris J. on

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I found the process for checking out the truck without personnel tedious and difficult.

Sheryl R. on

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Robert C. on

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Elizabeth W. on

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DANIELLE T. on

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Customer service was great and equipment was top notch!

Dant'e P. on

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Andrew D. on

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John P. on

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noah A. on

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Great service!

Akbar A. on

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Andrew S. on

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The trucks steering wheel is off center. Besides that perfect experience with istorage and uhaul.

Gregory H. on

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Excellent service delivered with kindness!

Keith M. on

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Evdrette B. on

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David S. on

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CONSUELLA D. on

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Kind and professional. Any problems weee handle immediately. She made sure I had enough miles to get where I was going and to the dropoff.

Tina B. on

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Pam T. on

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Loretta J. on

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The lady working at this location is absolutely awesome. Hire more people like her!

Michael C. on

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Nothing - Beth was awesome at both pick-up and drop-off.

Brad G. on

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Beth was amazing! very friendly and knowledgable

DeNeen R. on

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The lady who rented me the truck couldn't get the printer to work. The truck needs shocks, at a minimum. It had been smoked in and smelled bad. Tow/haul nob in truck was broken and it was very difficult to distinguish between a 0 and an 8 on the odometer.

Daniel T. on

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marcus R. on

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The staff were the absolute best!!! Very professional and friendly. The only problem? The door to the van got stuck open and it was hell getting it back down. Actually cut myself getting the hook unstuck from under the frame of the door. After that, no worries. Just one of those crazy things that happen when you're moving...

Renaldo B. on

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Excellent customer service!

Anshul A. on

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ANDWON R. on

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Have that same wonderful nice Lady at front desk.. She helped with perfect attention very hospitable..

Bryan G. on

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Tiffany N. on

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Lucile S. on

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Vance B. on

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Justin J. on

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Prices are quite high considering the short distance I used the vehicle.

Tiffany E. on

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I was charged three times on my account. My bank and I both spoke with u haul no one seemed to be able to fix. Now my account is in overdraft. I have to wait till after the 21st to get my money back. This was terrible. On top of that I paid another $150 for storage. Never will I go through this one again

john P. on

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George S. on

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Anwarul H. on

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Trk was not clean

Steve S. on

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BARBARA L. on

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Michael S. on

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Truck performed well. Smooth ride. Cabin had a strong smoke smell. Needs new wipers.

SHARON B. on

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Raj S. on

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John G. on

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Phillip L. on

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Richard P. on

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Not sure why vehicles are issued with less than a full tank. Why not force a full tank for return or charge customer to fill the tank - similar to rental cars. Its difficult as a customer to ascertain how many gallons need to be added to equal a 3/4 tank as an example.